NTT Data, AWS to deliver AI-powered contact centre solutions
NTT Data has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect. As part of the agreement, NTT Data will launch Managed Customer Experience (MCX) for...
Lack of expertise dooms 95% of enterprise AI projects
A stark reality check awaits contact centre leaders pursuing AI transformation: while 95% of enterprise AI initiatives fail to reach production, the underlying cause isn't technological limitations - it's the critical shortage of expertise needed to execute...
VAT compliance could address revenue challenges
As South Africa grapples with fiscal challenges and debates over potential VAT rate increases, tax experts are calling for a fundamental shift in approach that addresses the root causes of revenue shortfalls rather than simply increasing tax burdens on citizens....
BNPL drives financial inclusion in Africa
Buy now, pay later (BNPL) is emerging as a key player in modern consumer financing, offering an alternative to traditional credit models and reshaping how people access and manage credit. Once dismissed as a niche payment option, BNPL has now become a significant...
Economic pressures drive SA consumers to value
South African retail sales have seen moderate increases despite a strong festive season finish. According to NIQ South Africa’s latest State of the Retail Nation analysis for the last quarter and full year calendar year of 2024, South African consumers spent nearly...
CEOs are confident despite inflation, macroeconomic volatility
As myriad pressures mount for business leaders across Africa and globally, a majority of CEOs are carrying a favourable outlook on the year, and in some cases, the decade, ahead. Across sub-Saharan Africa, CEOs remain remarkably optimistic about the future,...
Deception campaign uses DeepSeek AI as bait
Security researchers at Kaspersky have revealed how cybercriminals used geofencing, compromised business accounts and coordinated bot networks to distribute malware disguised as DeepSeek AI software, generating over 1,2-million views on X. Kaspersky's Threat Research...
AI readiness lags ambitions
When it comes to artificial intelligence (AI), there is a significant gap between ambition and execution. While 89% of organisations have revamped data strategies to embrace generative AI (GenAI), only 26% have deployed solutions at scale. This underscores the urgent...
As threats escalate, need for cyber insurance grows
As digital infrastructure becomes crucial to business operations, failing to protect these systems can lead to catastrophic consequences. This is among the findings from a KnowBe4 research paper titled “Cyber Insurance and Security: Meeting the Rising Threat”, which...
Protect your credentials, ISPA tells AfriNIC members
ISPA, South Africa’s official internet Industry Representative Body, calls upon its members to exercise heightened vigilance regarding the security of their AfriNIC (The African Network Information Centre) credentials. The latter is Africa’s Regional Internet Registry...
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Leverage data to drive actionable insight
In today's digital world, where ecommerce platforms are becoming the de facto standard for many shopping experiences, the retail value chain has access to more data than ever before. By Andrew Dawson, MD of MACmobile The explosion of business intelligence and...
Smart software transforms business savings and compliance
When it comes to finance, reporting, governance and compliance, organisations have several very large balls in the air. In a complex juggling act that demands perfection and attention to detail, companies need to prioritise financial operations and governance, risk...
Public sector must up its game against cybercrime
South Africa needs a sustained national public awareness campaign to inform, educate and mobilise the South African public against a growing pandemic of cybercrime. By Moss Gondwe, public sector director at Mimecast While much progress has been made in educating the...
CISO role is more important then ever
The chief information security officer role has leapt from backroom to boardroom, just like the ever-evolving security threat, writes Wayne Olsen, managing executive: cybersecurity at BCX. The role of the CISO has traditionally been behind the doors of the Security...
Navigate the cloud with confidence
The 2022 Veeam Data Protection Trends Report found that 97% of South African companies have experienced unexpected outages within the last 12 months. This has spurred 84% of local businesses to indicate that they will increase their data protection budgets this year...
Tackle mental health issues in the tech industry
The rise in remote working has meant many in the tech industry are prone to working longer hours. This leads to less time spent relaxing and socialising, which can increase the risk of stress, anxiety, depression, and burnout. By Craig Williams, technical director at...
Get ahead with differentiated customer experience
In today's connected world, those companies capable of creating a unique experience for their customers and exceeding their expectations, are the ones that differentiate themselves and set the bar for their competitors to follow. By David Steyn, business manager:...
Insurtech makes regulatory compliance real in a data-driven world
The looming January 2023 deadline for compliance with the latest evolution of the International Financial Reporting Standard, IFRS 17, has brought the critical issue of visibility of data to the forefront for many insurance companies. "Insurance companies still...
Shift to clean air tech can slash energy costs
As commercial property owners and managers look for every available competitive edge to attract and retain good tenants, great indoor air quality (IAQ) has become more than just a compelling sales point. UV-C disinfection systems are not only delivering cleaner,...
Online grocery shopping fast becoming the norm
Online grocery purchasing has gone through the roof, traditional offline shoppers are now discovering and switching to online. By Nick Durrant, CEO of Bluegrass Digital Many consumers started buying groceries online over the past two years and will continue to do so...
C# Software Developer (CPT Hybrid)
ENVIRONMENT:PLAY a crucial role in building, maintaining, and enhancing software applications as your coding talents as a C# Software Developer is wanted by a dynamic Financial Services provider. You will develop new solutions based on business requirements, document...
Senior Network Administrator – Western Cape Cape Town
A well-established business is seeking to appoint a Senior Network AdministratorQualification:National Diploma Engineering/Information Technology 5+ years; ORB.Eng / B.Sc Hons (Comp Sci/Engineering or related field) with 3+ yearsExperience:Working as a technical...
IT & Desktop Support Technician – from Banking – Gauteng Centurion
MAIN PURPOSE OF THE JOBThe Technician: IT & Desktop Support is responsible for providing desktop support to all business end-users. This 1st line support involves resolving or escalating to the correct personnel, all end-user IT problems related to desktop,...
C# Software Developer (CPT Hybrid) – Western Cape Claremont
ENVIRONMENT:PLAY a crucial role in building, maintaining, and enhancing software applications as your coding talents as a C# Software Developer is wanted by a dynamic Financial Services provider. You will develop new solutions based on business requirements, document...
Senior Service Desk Analyst
The Senior Service Desk Analysts are responsible for the day to day ‘business as usual' operationalco-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company.Qualifications:A...
Senior Analyst Developer (Java)
We're seeking an experienced Senior Analyst Developer to join a high-performing IT team within a leading investment environment. You'll play a key role in designing and implementing advanced technical solutions using Java and related technologies, while ensuring best...
Senior PHP Developer (Hybrid) (PTA)
ENVIRONMENT:Join a High-Impact Development Team Working on Scalable, Modern Web Platforms. They are an experienced Laravel Developer to join their core engineering team working on a national-scale emergency response dispatch platform used across mobile and web...
Senior Service Desk Analyst – Remote Remote
The Senior Service Desk Analysts are responsible for the day to day ‘business as usual' operationalco-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company.Qualifications:A...
Senior Analyst Developer (Java) – Western Cape Cape Town Region
We're seeking an experienced Senior Analyst Developer to join a high-performing IT team within a leading investment environment. You'll play a key role in designing and implementing advanced technical solutions using Java and related technologies, while ensuring best...
Senior PHP Developer (Hybrid) (PTA) – Gauteng Pretoria
ENVIRONMENT:Join a High-Impact Development Team Working on Scalable, Modern Web Platforms. They are an experienced Laravel Developer to join their core engineering team working on a national-scale emergency response dispatch platform used across mobile and web...
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