Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
xAI raises $6bn in funding
Elon Musk’s xAI has closed its Series C funding round of $6-billion with participation from key investors including A16Z, Blackrock, Fidelity Management & Research Company, Kingdom Holdings, Lightspeed, MGX, Morgan Stanley OIA, QIA, Sequoia Capital, Valor Equity...
Sales suffer during a transformation
According to a survey by Gartner, only 11% of sales organisations have been able to drive commercial success while executing a transformation. Gartner surveyed 234 heads of sales and senior sales leaders in May through June 2024 to identify productivity levers that...
China streaks ahead in wrist-worn devices
According to the latest Worldwide Wearables Quarterly Tracker released by International Data Corporation (IDC), the global wrist-worn device market shipped 139-million units in the first three quarters of 2024, a year-over-year decline of 1%, mainly due to the...
Mind Sports calendar for 2025
With the 2024 competitive year behind us, Mind Sports South Africa's (MSSA) officials look back at the achievements of its teams. Every team competed to the best of its abilities, whether they were Mobile Legends (open and female), Counter Strike 2 (open and female),...
Google’s quantum computing gambit pays off
In a remarkable turnaround from a challenging year marked by intensifying AI competition that threatened its dominance in internet search, Google is closing 2024 on an optimistic note. The tech giant's stock has surged nearly 14% over the past month, rebounding from...
Meta sets the bar in AR/VR as competitors gear up
After two quarters of declines, global shipments of AR/VR headsets finally returned to growth as volumes rose 12,8% during the third quarter of 2024 (3Q24) according to new data from the International Data Corporation (IDC) Worldwide Quarterly Augmented and Virtual...
VC funding above $2trn since 2020
Although global venture capital (VC) funding activity significantly slowed down after reaching a peak in 2021, companies and startups still raised close to $550-billion over the past two years, pushing the five-year total to impressive highs. According to data...
Webb reveals the smallest asteroids yet found
NASA’s James Webb Space Telescope now includes asteroids on its list of objects studied and secrets revealed. A team led by researchers at the Massachusetts Institute of Technology (MIT) in Cambridge repurposed Webb’s observations of a distant star to reveal a...
More News Today
Cisco Forecasts Top Technology Trends For 2022
With the start of the New Year, Cisco has revealed the technology trends that are expected to make a significant impact in 2022 and beyond. Commenting on the trends and predictions, Osama Al-Zoubi, CTO, Cisco Middle East and Africa, said “Technology is always evolving...
What 2022 may hold for technology’s role in Africa
The past year proved that the only certainty in our world right now is further uncertainty and change. By Cathy Smith, MD of SAP Africa With the world in flux due to the impact of the pandemic, the growing influence of digital technologies in every facet of our lives,...
Genomics: how GOAST unlocks personalised healthcare
From a healthcare perspective, we have witnessed, and continue to live through, a truly historical moment. While it has certainly been a difficult period of history, could we now be looking ahead to a golden age of healthcare innovation? "A recent report from...
New SA app helps parents monitor their kids
Keeping kids safe online is one of the greatest anxieties of modern parenting. Trying to create limits, impose restrictions and constantly monitor your child roaming free across the uncontrolled, and often dangerous digital landscape is fraught, time-consuming and...
Group-IB signs SA partnership deal with Corr-Serve
Group-IB, one of the global cybersecurity compannies, has signed a partnership agreement with Corr-Serve, a South African value-added distributor of IT solutions. The partnership allows Corr-Serve to bolster its cybersecurity portfolio with the full stack Group-IB's...
Data specialist PBT Group to list on A2X
PBT Group (share code: PBG) has been approved for a secondary listing on A2X Markets, and its shares will be available for trade on A2X from 1 February 2022. PBT Group will retain its primary listing on the JSE Limited (JSE) and its issued share capital will be...
SA startup Wamly targets international expansion
Wamly, the one-way video interview software startup has secured a second round investment from South African venture capital firm, Knife Capital. The deal sees Davey Gant, Knife Capital partner based in UK, joining the Wamly board of directors. Wamly is one-way video...
CompariSure secures R15m in funding
CompariSure has raised R15-million from HAVAÍC and 4Di, with HAVAÍC leading the Pre-Series A funding round. Founded in November 2017 by CEO Jonathan Elcock and CFO Matt Kloos, CompariSure is a financial services provider that distributes financial services products...
Shifting analytical gear in the contact centre
In the past, speech analytics solutions were an expensive, often out of reach investment for most contact centres. They were usually only accessible by larger contact centres with at least 300 seats and cost upwards of R2-million to implement. Today, this paradigm has...
Five trends shaping Africa’s future
Last year I started my trends forecast by saying: "Covid-19 made it clear that despite any organization's best efforts to predict what's coming, the possibility for major disruption always exists ... the only certainty is uncertainty." By Lee Naik, CEO of TransUnion...
Data Architect at Parvana Recruitment – Remote Remote
This is a remote position.About our client:Our client develops and supports software and data solutions across a variety of industries. They want you to get ahead of the market and stay there. They offer a combination of plug and play products that can be integrated...
Automation Tester at Parvana Recruitment – Gauteng Johannesburg
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Senior Systems Engineer – Gauteng Johannesburg Region
Our client is looking for a Senior Systems Engineer, hybrid-based in Johannesburg. Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]Microsoft 365 AdministrationWindows/Linux Server AdministrationScripting (Powershell, Bash)Azure/Entra ID...
Test Analyst at Parvana Recruitment
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
Junior PHP Full Stack Developer (Onsite)
ENVIRONMENT:An e-Commerce and Logistics company in Johannesburg is seeking a proactive a Junior PHP / Laravel Full Stack Developer to join their compact development team. You'll be instrumental in building and improving their custom e-commerce and logistics platforms,...
SQL Developer at Parvana Recruitment
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Senior Data Engineer (JHB) at Parvana Recruitment
About the client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
Front-End Developer at Parvana Recruitment
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
Data Analyst (Senior) at Parvana Recruitment
This is a remote position.About our client:Our client develops and supports software and data solutions across a variety of industries. They want you to get ahead of the market and stay there. They offer a combination of plug and play products that can be integrated...
Business Analyst at Parvana Recruitment
About our client:With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of...
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