Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Qualcomm Technologies’ IoT strategy opens new opportunities
Everything around us is either already a lot smarter or aiming to join the Internet of Things (IoT) wave. Qualcomm Technologies is positioning itself to be the one to make it a reality, writes Leilani DeLeon, head of IoT marketing at Qualcomm. We are best known for...
New protein cage design advances drug delivery
An international collaboration between researchers at The Centre for Programmable Matter at Durham University (UK) and the Malopolska Centre of Biotechnology, Jagiellonian University (Poland) has resulted in the generation of a novel artificial protein cage that holds...
Platform security gaps threaten the entire lifecycle
Organisations face numerous security challenges across the entire lifecycle of their endpoint devices, leading to vulnerabilities, lost money and even a growing e-waste problem. HP Inc has released a new report highlighting the far-reaching cybersecurity implications...
Conversational AI and its impact on service resolution
By 2028, 30% of Fortune 500 companies will offer service only through a single AI-enabled channel that allows communication through text, image, and sound, according to Gartner. Multichannel service journeys have become increasingly complex and expensive, leading to a...
How AI will transform labour, energy, society
Artificial intelligence (AI) is going to become an integral part of organisation, with a major role to play in transforming a number of sectors. This is according to S&P Global’s latest edition of its proprietary Look Forward research series, which provides a...
New semiconductor boom ahead
The global demand for artificial intelligence (AI) and high-performance computing (HPC) will continue to rise - growing by over 15% in 2025 - according to IDC’S’s latest Worldwide Semiconductor Technology Supply Chain Intelligence report. Major application markets -...
SA young scientists earn Medals of Honour in Mexico
Research projects by two local young scientists earned Medals of Honour, while ranking in the top 10 among the 45 international learners who presented at the ExpoCiencias Nacional Tabasco 2024 competition held in Mexico. The projects that earned international...
AI trends to watch in 2025
Intentional or not, everyone is already using AI. Whether it’s to help prompt ideas and trigger thoughts or to simply navigate mundane day-to-day administrative tasks, AI has a utility for everyone. This natural adoption of AI over the last few years has opened new...
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Long Covid and its effect on the workplace
Most people who have contracted Covid-19 recover within two weeks, while those who have experienced acute infection can take up to six weeks to recover. Many people are, however, experiencing a wide range of symptoms beyond six weeks, often in excess of six months....
Find the new performance monitoring balance in the hybrid working era
How many times did your fingers touch your keyboard today? How many hours did you sit in front of your computer screen? How many emails did you send? Which websites did you visit on your company computer or mobile? By Lorna Hardie, regional director of VMware SSA If...
Lenovo delivers AI at the edge
Lenovo Infrastructure Solutions Group (ISG) has announced the expansion of the Lenovo ThinkEdge portfolio with the introduction of the new ThinkEdge SE450 server, delivering an artificial intelligence (AI) platform directly at the edge to accelerate business insights....
Don’t use a commercial UPS in an industrial application
Many process industries often create harsh environments due to various factors. By Ivor Becks, sales specialist: UPS systems southern Africa at ABB South Africa These include mechanical vibration and chemical vapour contamination. The latter results in corrosion, high...
Reduce risk with data erasure
CIOs need to beware of hard disk drives (HDDs) and solid-state drives (SSDs) lying around data centres and storage rooms, they likely contain sensitive data. Not permanently removing that data in a timely manner, could put the company at risk, writes Wale Arewa, CEO...
Standard Bank partners with FRDM on supply chain transparency
Standard Bank Group has partnered with US-based technology platform, FRDM, via the Group's OneHub platform, to help corporates assess and address environmental, social and governance (ESG) risks within their supply chain. The solution will help companies build...
Delivering a multi-cloud ecosystem to channel partners
Vijay Venugopalan, BT global head of contact centre specialists, believes that channel partners play a critical role in helping customers overcome challenges around adopting multi-clouds. As a telecoms reseller, system integrator or business process outsourcers (BPO),...
Xero, Investec launch digital bank feed
Small business platform Xero has partnered with Investec to give small businesses and their advisors access to financial data through a fully digital API-enabled bank feed in South Africa. The new feed is live now and is available to Investec private banking clients...
Simplify the management of hybrid IT environments
According to research and analyst group, Mordor Intelligence the global hybrid cloud market is expected to reach $145-billion by 2026 with an estimated CAGR of 18,73% over the forecast period (2021 to 2026). By Jonathan Duncan, vice-president: anglophone Africa,...
Should you build or buy software?
For IT teams to deliver the best portal solutions for their customers, partners, agents, and employees, they have to carefully consider how to structure the best solution by asking: do we build an in-house portal or buy portal software from a vendor? By Greg Gatherer,...
Senior Data Engineer (CPT) at Parvana Recruitment – Western Cape Cape Town
About the client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
Junior Developer (.Net) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client, a specialised IT firm, partners with organisations to tackle substantial enterprise-level business, system, or project challenges. Their approach combines a proactive "start-now" philosophy with agile development and just-in-time design...
Data Architect at Parvana Recruitment – Remote Remote
This is a remote position.About our client:Our client develops and supports software and data solutions across a variety of industries. They want you to get ahead of the market and stay there. They offer a combination of plug and play products that can be integrated...
Automation Tester at Parvana Recruitment – Gauteng Johannesburg
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Senior Systems Engineer – Gauteng Johannesburg Region
Our client is looking for a Senior Systems Engineer, hybrid-based in Johannesburg. Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]Microsoft 365 AdministrationWindows/Linux Server AdministrationScripting (Powershell, Bash)Azure/Entra ID...
Test Analyst at Parvana Recruitment
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
Junior PHP Full Stack Developer (Onsite)
ENVIRONMENT:An e-Commerce and Logistics company in Johannesburg is seeking a proactive a Junior PHP / Laravel Full Stack Developer to join their compact development team. You'll be instrumental in building and improving their custom e-commerce and logistics platforms,...
SQL Developer at Parvana Recruitment
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Senior Data Engineer (JHB) at Parvana Recruitment
About the client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
Front-End Developer at Parvana Recruitment
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
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