Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Enterprise WLAN market continues to recover
Enterprise class Wireless LAN (WLAN) revenues increased quarter-on-quarter for the second time in a row - reaching $2,3-billion in 3Q 2024 - according to research group Dell’Oro Group which adds that the adoption of WiFi 7 continued its ascent, with shipments of the...
Black Friday drives traffic to malls
There were 4,3-million vehicle stops at 1 850 monitored malls/shopping centres on Black Friday this year - marginally up by 2,5% on last year - but the 25,7-million vehicle stops during Black Friday week were up by 10% compared to 2023’s Black Friday week, and 12%...
Protect your holiday cheer from cyber criminals
The December holiday season is prime time for cyber criminals and fraudsters, largely because people let their guard down and shop around for bargains more than usual over this period. This is the warning from members of the cyber security special interest group...
Supply chain issues still plague airline performance
The International Air Transport Association (IATA) expects severe supply chain issues to continue to impact airline performance into 2025 – which will both raise costs and limit growth. IATA quantified the scale of the challenges facing airlines because of supply...
These are the jobs SA companies are battling to fill
2024 has seen a significant surge in demand for tech, data and analysis professionals. Going into 2025, it is crucial that companies budget for attracting and retaining the right talent - especially considering the recent economic trends that have impacted...
Black Friday surprises with lower rate of digital fraud
As millions of consumers worldwide took advantage of deals offered between 28 November (US Thanksgiving) and 2 December (Cyber Monday) – a time broadly known as ‘Black Friday’ across Africa - a new analysis from TransUnion studied retail digital fraud during that...
Cybercrime continues to evolve
Cybercriminals are growing increasingly sophisticated as they evolve their tactics, according to Check Point Software Technologies’ latest threat report. The report highlights the swift ascent of Androxgh0st, now integrated with the Mozi botnet, as it continues to...
What Saffers searched for in 2024
Demure, Malome Victor, Dricus du Plessis, Tshwala Bami, Inside Out 2 and the AFCON. These are the terms for lead this year's trends on search. Google’s 2024 Year in Search [YIS] report for South Africa reveals unexpected trends and fascinating insights into the...
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New opportunities as channel engages with RPA
Digital transformation has become the priority for organisations of all sizes, resulting in a dramatic shift in the role of IT. As we move into 2022, it’s rapidly becoming clear that IT no longer supports the business – today, IT is the business. Brian Little, chief...
Tyme completes $180m capital raise
Tyme, one of the fastest growing digital banking groups globally, has successfully secured investments from Tencent and CDC to complete its $180-million Series B capital raise. The investments from Tencent and CDC are pegged at an additional $70-million. Tencent is a...
CA Southern Africa in strategic alliance with Ignite Technology
CA Southern Africa, the sole sub-Saharan representative of Broadcom Software, has announced a strategic alliance with Ignite Technology, an enterprise software and IT consulting services business specialising in Clarity Portfolio Project Management (PPM), automation,...
Continuous improvements bring local cloud providers to the fore
With the demand for cloud-based services growing as South African companies look to enable seamless remote or hybrid working and mitigate against power outages, local providers have been continually improving their offerings in order to provide customers with...
Social enterprises could be key to a prosperous and equitable future for Africa
As we continue rebuilding following the economic and social damage caused by the pandemic, there is ample opportunity for optimism. By Cathy Smith, MD of SAP Africa I am encouraged by the continent's rich history of innovation and ingenuity. After all, Africa is the...
Turn resignations into a reset to upgrade skills
A new trend of mass resignations across the working world is being seen by companies and economists as a wave of impending destruction. By Johann van Niekerk, MD of Outsized for Africa This trend emerging in the aftermath of Covid is sometimes incorrectly attributed...
Digital safety this holiday season
This holiday season checking off that gift list will look a little different than in past years. By Aamir Lakhani, global security strategist and researcher at Fortinet Many shoppers are planning to rely on e-commerce for a significant amount of their holiday...
Partner Elite and Karoobos Investments invest in IoTdc
Partner Elite, a division of Raizcorp has Karoobos Investments have invested an undisclosed, but significant, sum in IoTdc, an innovative and rapidly growing internet-of-things company. This partnership will provide support to scale IoTdc. Even though the majority of...
Digital transformation is key to any business’ success
As the world adapts to the realities of Covid-19, industries and businesses need to have a firm grasp on digital transformation to compete. Not only does it exist to solve business problems, eliminating complexity through technology, but it also reduces unnecessary...
Learn, unlearn, relearn – the real digital skills of tomorrow
Digital skills are often touted as the answer to many of the employment and innovation challenges we face in the world today. By SizweSihle Dlamini, customer experience director of Hoorah Digital But what do we mean when we talk about the digital skills that will...
TypeScript Software Developer
Hire Resolve's client is seeking a talented individual to join their international team and play a key role in developing modern cloud solutions that empower clients worldwide in the retail sector.Responsibilities: Designing, developing, and maintaining applications...
Senior .NET Developer
Join a dynamic team building innovative solutions in the FinTech and SaaS space! We're looking for skilled Senior .NET Developers with strong Azure DevOps experience and a passion for modern architecture and engineering practices. ? Key Skills: C# / .NET Web APIsReact...
Software Developer (Junior) at Parvana Recruitment
About our client:Our client is a highly successful SAAS development company focused on delivering innovative, bespoke solutions across a wide range of industries including logistics, supply chain and manufacturing. With a strong emphasis on customer satisfaction, they...
Solutions Architect (Senior) at Parvana Recruitment
About our client:Our client, headquartered in the USA, offers a great work opportunity. Embrace work-from-home flexibility and long-term prospects, including overseas opportunities. Benefit from learning from the best in the field at a company with amazing perks and...
Project Manager at Parvana Recruitment
About the Role:As a Project Manager, you will play a pivotal role in steering the successful execution of software development projects through the entire Software Development Life Cycle (SDLC). You will be responsible for meticulous project planning, resource...
Developer – Internship Role (JHB) at Parvana Recruitment
Parvana Role: Our highly successful national client is looking for a bright and ambitious developer for their team. You are not expected to know anything, you will be provided with courses as well as on the job training which will last for over 4 months. This role can...
Developer – Internship Role (CPT) at Parvana Recruitment
Parvana Role: Our highly successful national client is looking for a bright and ambitious developer for their team. You are not expected to know anything, you will be provided with courses as well as on the job training which will last for over 4 months. This role can...
Senior Data Scientist at Datonomy Solutions
We are seeking an experienced Data Scientist with specialized expertise in Generative AI and LLMs (Large Language models to join our team and help lead the implementation of cutting-edge AI solutions for a large retail customer.Please note this role is based in Cape...
SAP CRM Technical Consultant
Our client is looking for a SAP CRM Technical Consultant, based in Midrand (Hybrid), with experience in C4C and S/4HANA. Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]SAP CRMC4CSAP EEC or S/4HANAWeb UISAP FioriShould you meet the requirements...
ERP Consultant (Financial) – Gauteng Centurion
POSITION Financial Consultant My client is a consulting firm that is based in Centurion. They mainly design, implement and support ERP software for their clients.They currently have a need for somebody with a degree (BCom Financial or Accounting) or a qualified...
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