Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Enterprise WLAN market continues to recover
Enterprise class Wireless LAN (WLAN) revenues increased quarter-on-quarter for the second time in a row - reaching $2,3-billion in 3Q 2024 - according to research group Dell’Oro Group which adds that the adoption of WiFi 7 continued its ascent, with shipments of the...
Black Friday drives traffic to malls
There were 4,3-million vehicle stops at 1 850 monitored malls/shopping centres on Black Friday this year - marginally up by 2,5% on last year - but the 25,7-million vehicle stops during Black Friday week were up by 10% compared to 2023’s Black Friday week, and 12%...
Protect your holiday cheer from cyber criminals
The December holiday season is prime time for cyber criminals and fraudsters, largely because people let their guard down and shop around for bargains more than usual over this period. This is the warning from members of the cyber security special interest group...
Supply chain issues still plague airline performance
The International Air Transport Association (IATA) expects severe supply chain issues to continue to impact airline performance into 2025 – which will both raise costs and limit growth. IATA quantified the scale of the challenges facing airlines because of supply...
These are the jobs SA companies are battling to fill
2024 has seen a significant surge in demand for tech, data and analysis professionals. Going into 2025, it is crucial that companies budget for attracting and retaining the right talent - especially considering the recent economic trends that have impacted...
Black Friday surprises with lower rate of digital fraud
As millions of consumers worldwide took advantage of deals offered between 28 November (US Thanksgiving) and 2 December (Cyber Monday) – a time broadly known as ‘Black Friday’ across Africa - a new analysis from TransUnion studied retail digital fraud during that...
Cybercrime continues to evolve
Cybercriminals are growing increasingly sophisticated as they evolve their tactics, according to Check Point Software Technologies’ latest threat report. The report highlights the swift ascent of Androxgh0st, now integrated with the Mozi botnet, as it continues to...
What Saffers searched for in 2024
Demure, Malome Victor, Dricus du Plessis, Tshwala Bami, Inside Out 2 and the AFCON. These are the terms for lead this year's trends on search. Google’s 2024 Year in Search [YIS] report for South Africa reveals unexpected trends and fascinating insights into the...
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New opportunities as channel engages with RPA
Digital transformation has become the priority for organisations of all sizes, resulting in a dramatic shift in the role of IT. As we move into 2022, it’s rapidly becoming clear that IT no longer supports the business – today, IT is the business. Brian Little, chief...
Tyme completes $180m capital raise
Tyme, one of the fastest growing digital banking groups globally, has successfully secured investments from Tencent and CDC to complete its $180-million Series B capital raise. The investments from Tencent and CDC are pegged at an additional $70-million. Tencent is a...
CA Southern Africa in strategic alliance with Ignite Technology
CA Southern Africa, the sole sub-Saharan representative of Broadcom Software, has announced a strategic alliance with Ignite Technology, an enterprise software and IT consulting services business specialising in Clarity Portfolio Project Management (PPM), automation,...
Continuous improvements bring local cloud providers to the fore
With the demand for cloud-based services growing as South African companies look to enable seamless remote or hybrid working and mitigate against power outages, local providers have been continually improving their offerings in order to provide customers with...
Social enterprises could be key to a prosperous and equitable future for Africa
As we continue rebuilding following the economic and social damage caused by the pandemic, there is ample opportunity for optimism. By Cathy Smith, MD of SAP Africa I am encouraged by the continent's rich history of innovation and ingenuity. After all, Africa is the...
Turn resignations into a reset to upgrade skills
A new trend of mass resignations across the working world is being seen by companies and economists as a wave of impending destruction. By Johann van Niekerk, MD of Outsized for Africa This trend emerging in the aftermath of Covid is sometimes incorrectly attributed...
Digital safety this holiday season
This holiday season checking off that gift list will look a little different than in past years. By Aamir Lakhani, global security strategist and researcher at Fortinet Many shoppers are planning to rely on e-commerce for a significant amount of their holiday...
Partner Elite and Karoobos Investments invest in IoTdc
Partner Elite, a division of Raizcorp has Karoobos Investments have invested an undisclosed, but significant, sum in IoTdc, an innovative and rapidly growing internet-of-things company. This partnership will provide support to scale IoTdc. Even though the majority of...
Digital transformation is key to any business’ success
As the world adapts to the realities of Covid-19, industries and businesses need to have a firm grasp on digital transformation to compete. Not only does it exist to solve business problems, eliminating complexity through technology, but it also reduces unnecessary...
Learn, unlearn, relearn – the real digital skills of tomorrow
Digital skills are often touted as the answer to many of the employment and innovation challenges we face in the world today. By SizweSihle Dlamini, customer experience director of Hoorah Digital But what do we mean when we talk about the digital skills that will...
Senior ABAP Developers
Our client is looking for 4x Senior ABAP Developers with expertise in S/4HANA and ECC for a hybrid role based in Pretoria. Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]ABAP CodeSAP CertifiedProject LifecycleSAP Modules &...
Data Scientist (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a professional management consultancy and IT services provider, focused on delivering creative and innovative digital solutions. Their client base includes both startups and large corporations, but their mission remains the same: to...
Data Scientist at NRF National Research Foundation – Gauteng Colbyn
Postion Summary: uLwazi (meaning ‘knowledge') Node is one of the seven nodes of the South African Environmental Observation Network (SAEON). The Node was established in 2018 to support data management and the development of information platforms and decision-support...
Software Developer (Angular / TypeScript / Python) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client stands out as a recognised expert in automation technology, earning prestigious accolades for their innovative approach. Through the utilisation of state-of-the-art technology, they have positioned themselves as a prominent figure in global...
Scrum Master at Parvana Recruitment – Western Cape Cape Town
About our client: Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising...
Digital Implementation Specialist (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a global leader in digital marketing and client reporting solutions, empowering financial professionals to enhance data-driven decisions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving...
Data Analyst at Parvana Recruitment – Gauteng Johannesburg
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
API Developer (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
Senior ABAP Developers – Gauteng Pretoria Region
Our client is looking for 4x Senior ABAP Developers with expertise in S/4HANA and ECC for a hybrid role based in Pretoria. Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]ABAP CodeSAP CertifiedProject LifecycleSAP Modules &...
Scrum Master
We are currently seeking dynamic and results-driven Scrum Masters for contract positions based in Pretoria with a hybrid working model. This is an exciting opportunity for a motivated professional to lead Agile transformations! 3-6 years solid experience a...
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