Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Supply chain issues still plague airline performance
The International Air Transport Association (IATA) expects severe supply chain issues to continue to impact airline performance into 2025 – which will both raise costs and limit growth. IATA quantified the scale of the challenges facing airlines because of supply...
These are the jobs SA companies are battling to fill
2024 has seen a significant surge in demand for tech, data and analysis professionals. Going into 2025, it is crucial that companies budget for attracting and retaining the right talent - especially considering the recent economic trends that have impacted...
Black Friday surprises with lower rate of digital fraud
As millions of consumers worldwide took advantage of deals offered between 28 November (US Thanksgiving) and 2 December (Cyber Monday) – a time broadly known as ‘Black Friday’ across Africa - a new analysis from TransUnion studied retail digital fraud during that...
Cybercrime continues to evolve
Cybercriminals are growing increasingly sophisticated as they evolve their tactics, according to Check Point Software Technologies’ latest threat report. The report highlights the swift ascent of Androxgh0st, now integrated with the Mozi botnet, as it continues to...
What Saffers searched for in 2024
Demure, Malome Victor, Dricus du Plessis, Tshwala Bami, Inside Out 2 and the AFCON. These are the terms for lead this year's trends on search. Google’s 2024 Year in Search [YIS] report for South Africa reveals unexpected trends and fascinating insights into the...
Look out for these trends in 2025
2025 is set to be a transformative year for businesses in South Africa with industries navigating new challenges and opportunities driven by global trends, technological advancements, and market dynamics. From shifts in how people work, to tariffs, and emerging risks,...
AI key in fighting new cyberthreats
During 2024, the world saw cyberthreats evolve faster than before primarily due to the rise in the number of and popularity of AI tools. These tools assist cybercriminals in refining and making attack tactics more sophisticated and more difficult to recognise, while...
How to grow our share of global supply chains
A new report released today by the World Economic Forum provides a comprehensive framework for governments and companies identifying the factors that make a location attractive for investment in manufacturing and supply chains. Ongoing geopolitical, technological and...
More News Today
CA Southern Africa in strategic alliance with Ignite Technology
CA Southern Africa, the sole sub-Saharan representative of Broadcom Software, has announced a strategic alliance with Ignite Technology, an enterprise software and IT consulting services business specialising in Clarity Portfolio Project Management (PPM), automation,...
Continuous improvements bring local cloud providers to the fore
With the demand for cloud-based services growing as South African companies look to enable seamless remote or hybrid working and mitigate against power outages, local providers have been continually improving their offerings in order to provide customers with...
Social enterprises could be key to a prosperous and equitable future for Africa
As we continue rebuilding following the economic and social damage caused by the pandemic, there is ample opportunity for optimism. By Cathy Smith, MD of SAP Africa I am encouraged by the continent's rich history of innovation and ingenuity. After all, Africa is the...
Turn resignations into a reset to upgrade skills
A new trend of mass resignations across the working world is being seen by companies and economists as a wave of impending destruction. By Johann van Niekerk, MD of Outsized for Africa This trend emerging in the aftermath of Covid is sometimes incorrectly attributed...
Digital safety this holiday season
This holiday season checking off that gift list will look a little different than in past years. By Aamir Lakhani, global security strategist and researcher at Fortinet Many shoppers are planning to rely on e-commerce for a significant amount of their holiday...
Partner Elite and Karoobos Investments invest in IoTdc
Partner Elite, a division of Raizcorp has Karoobos Investments have invested an undisclosed, but significant, sum in IoTdc, an innovative and rapidly growing internet-of-things company. This partnership will provide support to scale IoTdc. Even though the majority of...
Digital transformation is key to any business’ success
As the world adapts to the realities of Covid-19, industries and businesses need to have a firm grasp on digital transformation to compete. Not only does it exist to solve business problems, eliminating complexity through technology, but it also reduces unnecessary...
Learn, unlearn, relearn – the real digital skills of tomorrow
Digital skills are often touted as the answer to many of the employment and innovation challenges we face in the world today. By SizweSihle Dlamini, customer experience director of Hoorah Digital But what do we mean when we talk about the digital skills that will...
Datacentres: Africa’s future is bright
The world's major datacentres have been typically centralised at several key points across the globe like Virginia in US, London in the UK and in others such as Japan, Hong Kong China, and Singapore. Together, these datacentre locations account for a substantial share...
Unlocking the future of connectivity with WiFi 6E
The pandemic has caused rapid acceleration of digital transformation initiatives across sectors, and with it a host of new connectivity challenges that have yet to be solved. By Mandy Duncan, Aruba country manager: South Africa As of January 2021, within South Africa,...
Angular Developer
Area: Johannesburg North Salary: Market-related (Contract to permanent opportunity) Join a dynamic team as an Angular Developer and build scalable, cutting-edge applications using the latest technologies. Is this you? You're a proactive problem-solver with a passion...
SAP EWM Consultant (Senior) – 2001
A client in the automobile industry is looking for a SAP EWM Consultant (Senior) Product / Feature Team Information (if applicable)Claims ManagementESSENTIAL SKILLS REQUIREMENTS:· SAP EWM Module Configuration· Analyse and solve SAP EWM Module issues· Conduct SAP EWM...
ServiceNow Technical Architect at Sabenza IT & Recruitment – Gauteng Pretoria
Seeking an experienced ServiceNow Technical Specialist to join our expanding team. In this role, you will take the lead on the implementation and optimization of ServiceNow modules, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM. You will guide technical...
Angular Developer – Gauteng Bryanston
Area: Johannesburg North Salary: Market-related (Contract to permanent opportunity) Join a dynamic team as an Angular Developer and build scalable, cutting-edge applications using the latest technologies. Is this you? You're a proactive problem-solver with a passion...
SAP EWM Consultant (Senior) – 2001 – Gauteng Centurion
A client in the automobile industry is looking for a SAP EWM Consultant (Senior) Product / Feature Team Information (if applicable)Claims ManagementESSENTIAL SKILLS REQUIREMENTS:· SAP EWM Module Configuration· Analyse and solve SAP EWM Module issues· Conduct SAP EWM...
Business Analyst at Parvana Recruitment
About our client:Our international client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees (in SA) many with over a decade of tenure. They have built their...
Data Coordinator (3 Months Temporary Contract – WITS NCDRD)
Background: South Africa is facing a rapidly increasing prevalence of non-communicable diseases (NCD's)To meet the challenge of NCD's, a unique collaboration of Wits Faculty of Health Sciences specialists, epidemiologists, molecular biologists, and The National Cancer...
IT Architect – Business and Data
The role of IT Architect - Business and Data is responsible for the strategic business transformation within Landbank and overseeing critical deliverables; such as business capability models, business capabilities, and value streams. This role is further responsible...
Business Analyst at Parvana Recruitment – Gauteng Johannesburg
About our client:Our international client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees (in SA) many with over a decade of tenure. They have built their...
Data Coordinator (3 Months Temporary Contract – WITS NCDRD) – KwaZulu-Natal Pietermaritzburg
Background: South Africa is facing a rapidly increasing prevalence of non-communicable diseases (NCD's)To meet the challenge of NCD's, a unique collaboration of Wits Faculty of Health Sciences specialists, epidemiologists, molecular biologists, and The National Cancer...
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