Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Public cloud end user spending to hit $723bn in 2025
Worldwide end-user spending on public cloud services is forecast to total $723,4-billion in 2025, up from $595,7-billion in 2024, according to the latest forecast from Gartner. “The use of AI technologies in IT and business operations is unabatedly accelerating the...
AI PCs can help users reclaim time
People cumulatively lose nearly 15 hours a week on “digital chores”, such as meeting transcriptions or drafting emails, according to an Intel-commissioned survey of 6 000 respondents across Germany, UK and France. At the same time, AI PCs offered a potentially...
Enterprise adoption of GenAI hits inflexion point
Generative artificial intelligence (GenAI) is at an inflection point that has refocused enterprise priorities and stands to reshape the role of technology. This is according to a newly published report, “Generative AI Outlook: From Hype to Value” that is part of...
What the future holds for cybersecurity
Kaspersky’s Global Research and Analysis Team (GReAT) has outlined their predictions for the 2025 advanced persistent threat (APT) landscape, highlighting significant shifts in cyber threats. These include the rise of hacktivist alliances, increased use of AI-powered...
GenAI advances that will shape procurement
Progress in generative AI (GenAI) is poised to impact the procurement function through advancements in three areas, according to Gartner. Agentic reasoning, multimodality, and AI agents are the advancements that will redefine how procurement operates and significantly...
Digital transformation accelerates drug development, discovery process
Ever-increasing drug discovery and development timelines is a multiscale issue causing delays in patient access to medicines and increasing costs for pharmaceutical companies. Digital transformation could streamline the process, accelerate innovation, and improve...
AI advances to shape threat and defence landscape
In 2024, the world saw cyber threats evolve faster than before, primarily due to the rise in the number of and popularity of artificial intelligence (AI) tools. These tools assist cybercriminals in refining and making attack tactics more sophisticated and more...
Gene drives could boost malaria control
A new study explores the impact that mosquitoes modified with the gene drive technology could have on malaria incidence if deployed in West Africa. The Target Malaria UK modelling team at Imperial College London published “The potential of gene drives in malaria...
More News Today
Can data drive the success of SA’s cities?
If data is the new gold or oil, how well are South African cities doing in using this precious resource to drive development and improve the delivery of services to citizens? By Percy Letwaba, head of sales for public sector: southern Africa at SAP Globally, local and...
Meet the challenges of disruption with strategic FinOps
The headwinds and economic strain of the past 18 months have left many businesses with little option but to evaluate costs. However, a recent PwC report states that while 52% of companies plan to curb or defer investments, only 9% will make those cuts in digital...
The smart future of FTTx in SA
FTTx (fibre to the x) defines the use of a wide range of broadband network architecture options that are categorised based on where the fibre ends. Both locally and abroad, FTTx deployments have seen significant demand, driven by shifting business, education,...
AI, telematics can improve driving behaviour under SA’s new driving laws
South Africa's Department of Transport announced the implementation of the Administrative Adjudication of Road Traffic Offences (AARTO) Act, which will introduce a new licence points demerit system geared towards imposing stricter penalties for road rule...
MetroFibre Networx achieves Level 2 BBBEE Rating
MetroFibre Networx has achieved a Level Two (2) BBBEE rating for 2021/2022 under the ICT Sector Charter targets. "We see transformation as an ongoing journey and not as an end point, and hence building an organisation that subscribes to all the tenets of diversity and...
African Bank appoints group CIO
African Bank has appointed Unathi Mtya as group CIO and as a member of the Group Executive Committee. Mtya joins African Bank from Grindrod Bank, where she was the chief technology officer. She has led several portfolios across a wide spectrum of information...
ABB opens Digital Solutions Centre in Joburg
ABB has opened its new South African Digital Solutions Centre, which aims to help companies across industries to overcome their most pressing technology and digitalisation challenges. The centre, at ABB's Longmeadow facility in Johannesburg, gives customers in the...
SA’s financial institutions need to pursue their own path to the cloud
Cloud adoption - including hybrid and multi-cloud adoption - is expanding fast among both private and public sector organisations of all sizes. At the enterprise level, consulting firm BCG estimates that two-thirds of companies globally already use multiple clouds. It...
Are you still connected to your customers in a digital world?
The way we communicate socially has changed, thanks to social media and mobile technology. For many, this has also translated to changes in the way we communicate professionally. By Sarthak Rohal, vice-president: IT services at AlphaCodes Digital has removed the...
Effective border control operations can aid sustainable recovery
Governments have been wrestling with the challenges of reopening borders and restarting economies while also performing their fundamental responsibility of protecting populations and national health systems from threats related to Covid-19 and its variants. By Peter...
Project Manager (Scrum Master – Cape Town – Onsite)
ENVIRONMENT:A well-established shared services company located in Cape Town CBD is looking for a dedicated Scrum Master / IT Project Manager to join its dynamic team. The company provides high-quality support across multiple entities in areas such as Accounting,...
Senior Oracle DBA at IT Company – Gauteng Midrand
senior oracle DBA Available for a 12 months contractCan do both core and apps DBA tasksIn core - must have RAC and Rman with perf tuning in Apps must have experience in cloning and patch man.Cloud SaaS exp or OCI - will be advantagoes Desired Skills: DBA RAC Rman SaaS...
XR Simulation Developer – (Freelance – 3 month – 12 months) – Western Cape Cape Town
ENVIRONMENT:Our client, a pioneering EdTech startup revolutionizing STEM education through cutting-edge technology, is seeking a skilled XR Simulation Developer to lead the immersive development of their AVR Content Development Project. In this role, you'll be...
Test Analyst at QES – Western Cape Woodstock
My client based in Cape Town (Woodstock) is currently looking for a QA Test Analyst to join them on an independent contract basis (12 months) Contract /Woodstock / Retail / Fulltime Onsite / South African Citizen Industry: Supply Chain Job category: QA Test Analyst...
Embedded Software Development Engineer
An opportunity exists for an individual who is passionate about software development for embedded systems in C++ and has some experience. Become an expert in real time operating system configuration and development. Key Requirements University Degree that as a minimum...
Software Developer – C# or Python – (Western Cape or Gauteng)
ENVIRONMENT:A leading company in the Intelligent Process Automation (IPA) sector is offering an exciting opportunity for a Solution / Software Developer to join their team. This role is open to candidates based in either Gauteng or the Western Cape. You will be...
Embedded Software Development Engineer – Western Cape Cape Town Region
An opportunity exists for an individual who is passionate about software development for embedded systems in C++ and has some experience. Become an expert in real time operating system configuration and development. Key Requirements University Degree that as a minimum...
Software Developer – C# or Python – (Western Cape or Gauteng) – Western Cape Cape Town
ENVIRONMENT:A leading company in the Intelligent Process Automation (IPA) sector is offering an exciting opportunity for a Solution / Software Developer to join their team. This role is open to candidates based in either Gauteng or the Western Cape. You will be...
Senior QA Tester
Our client is looking for a skilled Senior QA Tester to join their team! If this sounds like you, apply today! Key Requirements Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent practical experience)5+ years of experience in...
Senior Java Engineer
Looking for a new exciting role? Then this is for you! Looking for a Senior Software Engineer that is going to guide, advise, inform, mentor team members to enable them to perform the tasks required by their roles to the best of their ability. Key Requirements 7 - 10...
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