Third-party platforms the ‘new front door for customer service’
More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT - with search engines being the most popular starting point, according to a new survey by Gartner. The survey of 5 801 customers conducted in...
Amazon’s 1,5-million workforce dwarves its rivals
In the world of tech titans, revenue and profit are measured in hundreds of billions of dollars - and their workforce comes in tens of thousands of people. And while Apple remains the top earner in this elite group - raking in nearly $3 000 per second (meaning it...
When it comes to ‘litter’, start with a ‘little’
South African communities are increasingly becoming aware of how their own actions and projects can add value to their surroundings - not only in terms of improving the environment, but also in creating safer, cleaner neighbourhoods with better property values....
New round of resignations at OpenAI
Some of OpenAI’s top executives have announced that they are leaving the artificial intelligence (AI) startup. Chief technology officer Mira Murati resigned after more than six years with the company, saying she would be doing her “own exploration” according to a...
Flexible frustrations: hybrid technology falling short
Many organisations are still falling behind in providing the necessary technology to support flexible working - with only 30% of European employees saying they have the right tools to collaborate seamlessly with colleagues and pointing to a significant gap in...
The crucial role of metals in combating malarial resistance
Although malaria mortality rates have decreased over the years, the problem still lies with rising resistance, according to Professor Gregory Smith, a professor of inorganic chemistry in the Department of Chemistry at the University of Cape Town (UCT). Prof Smith was...
Anti-piracy raid targets Worcester operation
Law enforcement officers, working alongside the Irdeto Anti-Piracy Department, conducted a raid in Worcester, Cape Town, on an outlet alleged to be distributing login credentials for unauthorised access to premium streamed content. The suspect appeared in court on 20...
PC refresh cycles, tablets spur growth in emerging markets
Shipments of personal computing devices are expected to grow 2,6% year over year in 2024 to 398,9-million units, according to a new forecast from the International Data Corporation (IDC) Worldwide Quarterly Personal Computing Device Tracker. The traditional PC market...
AI PCs on track to be the only show in town
Worldwide shipments of AI PCs are projected to total 114-million units in 2025, an increase of 165,5% from 2024, according to a new forecast from Gartner. Gartner defines AI PCs as a PC with an embedded neural processing unit (NPU) and uses this classification for the...
Opportunity knocks for Africa
Africa's outlook is promising, according to the ninth edition of the Africa Risk-Reward Index. The report, released today by global specialist risk consultancy Control Risks and its economics consulting partner Oxford Economics Africa, provides policymakers, business...
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Mobile authentication key to boosting user experience in East Africa
The rapid pace of digital transformation in East Africa has had a significant impact on not only how people live their lives, but also on how communication and commerce are conducted, allowing the modern customer to do everything – immediately. By Doreen Kinja,...
Shareholders increase stake in MetroFibre Networx
African Infrastructure Investment Managers (AIIM), along with a consortium comprising South African Housing & Infrastructure Fund (SAHIF), through its Digital Infrastructure Consortium platform and STOA, a foreign investment vehicle based in France, have agreed to...
Nutanix expands hybrid, multicloud solutions for partners
Nutanix has launched the Nutanix Elevate Service Provider Program, extending the Elevate Partner Program to now include service providers globally. The program empowers service provider partners – including managed and cloud service providers – to build...
Learning Machines partners with Databricks
Learning Machines, a consulting firm specialising in machine learning, big data engineering and cloud services, has partnered with data and AI company Databricks, to drive business value by unifying data and artificial intelligence (AI). Learning Machines has been...
How has 4IR changed customer service?
Alan Yates, customer excellence lead at Roche Diagnostics, discusses the current customer landscape in terms of providing products and services to resellers. COVID-19 lockdown escalated change; the most obvious of which is that digital meeting spaces have made access...
How has 4IR changed customer service?
Alan Yates, customer excellence lead at Roche Diagnostics, discusses the current customer landscape in terms of providing products and services to resellers. COVID-19 lockdown escalated change; the most obvious of which is that digital meeting spaces have made access...
Structure reward packages to win employee approval
As Covid-19 continues to impact the economy, organisations are asking how they can structure employee remuneration packages optimally and more tax efficiently. This is the word from Tanya Tosen, tax and remuneration specialist at Remuneration Consultants, who...
TransUnion’s SA virtual global capability services Canadian market
Barely two months after opening its virtual doors, TransUnion's South Africa Global Capability Centre (GCC) has started providing support to the company's Canadian business and customers. The GCC's head, Avesh Singh, says the go-live was a 'major milestone' in the...
Fintech invests into FundingHub to boost SME funding
Finch Technologies, a Cape-based fintech focused on creating better fintech ecosystems, has made a further significant investment to become the majority shareholder in South African marketingplace FundingHub, following a previous investment in 2019. "We made a second...
IFS completes the acquisition of Axios Systems
IFS has concluded the acquisition of Axios Systems. The transaction, which was initially announced in March 2021, combines two pioneers of the service management space: IFS, with its leadership in Field Service Management and Axios Systems, with its strength in IT...
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ENVIRONMENT:BRIDGE the gap between technology solutions and business requirements through the successful identification and adoption of solutions and systems as the next Software Implementation Specialist sought to join the team of a forward-thinking Property...
Fullstack Java Developer (1441) KG
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? Development and maintenance on platform/application Review and present proposed system solution to IT Project Manager / Leader and User Management or System owner Develop systems solutions in line with quality and delivery...
Intermediate C# Full Stack Developer (JHB Remote) – Gauteng Randburg
ENVIRONMENT:THE talents of a dedicated and deadline-driven Intermediate C# Full Stack Developer is required by a Joburg-based Marketing & Media Solutions Provider to join its team. Your core role will entail developing new products and features while maintaining...
Software Implementation Specialist (CPT Onsite) – Western Cape Cape Town
ENVIRONMENT:BRIDGE the gap between technology solutions and business requirements through the successful identification and adoption of solutions and systems as the next Software Implementation Specialist sought to join the team of a forward-thinking Property...
Fullstack Java Developer (1441) KG – Gauteng Midrand
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? Development and maintenance on platform/application Review and present proposed system solution to IT Project Manager / Leader and User Management or System owner Develop systems solutions in line with quality and delivery...
Jira Analyst
Responsibilities:Develop business requirement specifications through well facilitated discussions and interviews with relevant stakeholders User support including trouble shoo ng errorsExperience in creang workfows and the deployments of workfowsDocument exisng...
Junior Software Developer (Python, Django, FastAPI) (CPT Hybrid)
ENVIRONMENT:THE coding talents of a Junior Software Developer is wanted by our client, a dynamic provider of sustainable and cost-effective Solar Energy Solutions, to join its growing team. You will assist with the development, testing, deployment, and maintenance of...
Senior Business Analyst
Requirements ManagementLead and facilitate requirements elicitation sessions with client stakeholders through workshops, interviews, and collaborative discussions to ensure comprehensive and accurate requirement gathering.Analyse complex business processes, systems,...
Jira Analyst – Gauteng Midrand
Responsibilities:Develop business requirement specifications through well facilitated discussions and interviews with relevant stakeholders User support including trouble shoo ng errorsExperience in creang workfows and the deployments of workfowsDocument exisng...
Junior Software Developer (Python, Django, FastAPI) (CPT Hybrid) – Western Cape Century City
ENVIRONMENT:THE coding talents of a Junior Software Developer is wanted by our client, a dynamic provider of sustainable and cost-effective Solar Energy Solutions, to join its growing team. You will assist with the development, testing, deployment, and maintenance of...
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