Towards an AI-led future
Even though the challenging economic environment is resulting in companies maintaining their focus on reducing costs, 2020 also brings with it many opportunities to grow the business. This can be attributed to developments happening in artificial intelligence (AI),...
Unlock a new wave of value by scaling AI
Companies are still finding it difficult today to make the transition from thinking about AI as a source of innovation to a critical source of business value. By Carmen Whateley, Africa MD for Accenture Applied Intelligence Many are overwhelmed by the volume, velocity...
How speech analytics can improve business performance
Even though the speech analytics market is expected to see a compound annual growth rate of more than 18% through 2022, confusion still remains around its benefits and use cases - especially for South African organisations operating contact centres. By Gerrit de...
Data management automation imperative in a skills-scarce environment
The days of trying to convince the C-suite of the imperative of a comprehensive digitalisation roadmap are well and truly over. By Kate Mollett, regional manager for Africa at Veeam There doesn't appear to be a CEO in the world who doesn't appreciate the immense...
Why your business needs intelligent process automation (IPA)
Intelligent process automation (IPA) is beginning to take its rightful place in businesses as a subset of and precursor to full blown artificial intelligence. By Ryan Falkenberg, co-CEO of Clevva IPA consists of a number of digital workers that together allow a...
Google’s next move: from search to discovery
Google has focused on evermore precise targeting of advertising for almost as long as it has existed, but the growing power and maturity of artificial intelligence (AI) is enabling it to take smart targeting to a whole new level. By Grant Lapping, MD of DataCore Media...
First Technology Digital beefs up analytics, BI
First Technology Digital has sharpened its focus on data analytics and business intelligence (BI) with the introduction of First Digital Assessment Services. Headed up by Dasigan Moodley, practice lead for data and analytics at First Technology Digital, new...
Measure the success of a reporting strategy
There are many business advantages of an effective reporting strategy. But, to realise them, they need to be measured. As part of this, attention must turn to the key elements required to make a project successful, writes Kate McFarlane, client partner at Decision Inc...
Sequel Support launches Hyperion
Sequel Support, a Cape Town-based database support specialist, has launched Hyperion to automate the monitoring of databases. Hyperion was developed in-house, and is already integrated into the company's managed services offering. Now organisations that perform their...
Data quality key to digital success in retail
The retail sector has arguably been one of the most heavily affected by the global shift toward digital everything. By Gary Allemann, MD of Master Data Management The rise of e-commerce means customers are no longer visiting physical stores the way they did. They now...
Dos and don’ts when adopting a reporting strategy
Putting a monetary value on organisational data is a daunting task considering how integrated it has become to overall business success. By Kate McFarlane, client partner a, Decision Inc UK It is an invaluable asset that provides insight for a company to grow and...
Be data ready in 2020 by tackling key data issues
Data is an intrinsic part of business processes and also a source of competitive differentiation thanks to the potential of data analytics. By Johan Scheepers, country head at Commvault Data has become a mission critical business asset, which means that organisations...