Why SA remains a BPO destination of choice

In 2007 South Africa was identified as one of the world's upcoming business process outsourcing (BPO) destinations of choice. Now, 12 years' on, does this still ring true? Jacques de Beer, CEO of Talksure, an international contact centre located in Umhlanga, says:...

DataVoice sees international success

Johannesburg-based DataVoice - an original equipment manufacturer (OEM) of interaction recording and management solutions - is looking at international expansion to offset the harsh realities of the local market and plans to continue to unlock growth by specifically...

Managed service provides hyper-personalised collections

Current debt collections procedures often produce small returns on investment in large call centres, exacerbated by SMS costs, and protracted action plans. "Looking at the collections cascade from probability of contact to probability of payment, right-party-connect...

First integrated inbound-outbound call centre platform for SA

Jasco has successfully implemented the first Proactive Outreach Manager (POM) call centre platform in South Africa that integrates outbound and inbound call capabilities. The POM platform was developed by one of the world's pioneers in global business...