Pragmatic governance helps capitalise on data assets
Now more than ever before, organisations need timely, accurate data to support everyday operations and business growth. By Michael Willemse, head of technical implementation at Infovest An inability to capitalise on data assets could have far-reaching effects, such as...
ITSM even more critical in the financial sector
Technology has become entrenched in the way we do business, and as a result, IT has shifted from being a pure enabling capability within the business and is now seen as an equal partner in the business. By Richard Peasey, managing executive of Marval Africa Digital...
BCX achieves ISO 20000-1 ITSM certification
BCX has achieved the coveted ISO 20000-1 IT Service Management certification, becoming only the second South African owned company to achieve this international standard. The ISO 20000-1 certification is the globally recognised international standard for IT service...
How to enable consistent service delivery
Imagine you're at a restaurant. When you arrive, there is no menu. You decide to order what you feel like, however, every time you place an order, the response back from the kitchen is that they don't serve what you've asked for. After several attempts, you finally...
ITIL still relevant in transformation
IT service management (ITSM) and executive leadership in organizations need greater strategic alignment to make digital transformation a success, according to a global study by AXELOS. The first AXELOS IT Service Management Benchmarking Report 2017* has revealed...
Marval Africa, UCS scoop global award
Marval Africa and UCS Solutions have been honoured with the Service Management Project of the Year 2017 Award. The award was presented during Marval's Global Partner Conference, held from 7 to 9 November in Vilnius, Lithuania. The winning project was designed and...
How to improve plant floor productivity
In manufacturing, accurate and comprehensive real-time information about plant floor operations is essential to making informed decisions that drive productivity. What could be more crucial than the equipment itself? Downtime, which is detrimental to any business, is...
Marval adds KEPNERandFOURIE training
Marval Africa has added IT Root Cause Analysis Workshops to its extensive ITSM and governance training portfolio. The training will be offered in conjunction with recognised KEPNERandFOURIE Management and Training consultancy, Thinking Dimensions, and is geared...
IT service delivery drives success
Improving the efficiency and reliability of IT operations, enhancing security and compliance, a proactive approach to maintenance, return on investment and costs savings, and freeing up IT employees to work on strategic projects, are some of the top factors driving...
Extending self-service capabilities of ITSM
Always-on connectivity and a proliferation of mobile devices has had an unprecedented impact on the world. By Edward Carbutt, executive director at Marval Africa. Fundamentally, it changes the way both businesses and end users interact. There is at least one mobile...
IFS buys mplsystems and Field Service Management
IFS has completed the acquisition of mplsystems and Field Service Management. mplsystems is a provider of omni-channel contact centre and customer engagement software that, together with IFS’s Service Management offering, provides a complete end-to-end customer...
Pink Elephant adds change management
Pink Elephant launched the Organisational Change Management (OCM) Certification Program, offered at both the Foundation and Practitioner levels. "There are many facets of change in every organisation, but often they are not dealt with effectively because leaders often...