Greg Pritchett, MD of Marval Software, discusses how data is growing - and how big data can help companies deal with it. Today, data is growing faster than ever before. 2,2-million terabytes of data are created every day, of which about 10% is structured data. We send...

Information Technology Infrastructure Library (ITIL) best practices for IT Service Management (ITSM) have become the accepted basis of improved service delivery, serving as a framework for the closer alignment of IT with business. Having the proper processes in place...

For local enterprises of all sizes, employee productivity and staff motivation are two of the biggest stumbling blocks on the path to growth and sustainability. Within the IT support environment, in particular, businesses often suffer from a lack of transparency, and...

Many companies invest in extensive research and analysis before selecting and implementing any IT Service Management (ITSM) solution, writes Edward Carbutt, executive director at Marval Africa. This includes stipulating the important criteria, researching testimonials...

Managing companies has always been a challenge, but the essence of this task is being transformed through the increasingly rapid economic changes taking place. On one hand, mergers or new products are leading companies to maximise their market share and expand, while...

CA Southern Africa has revealed its 'chore versus core' campaign which delivers ITMaaS solutions that leverage CA's technologies, to the market. According to Gary Lawrence, MD of CA Southern Africa, leveraging IT to deliver consistent, quality customer service is...

Company executives will finally be able to effectively control their IT assets, reduce risk and maximising return on investment. Local IT asset disposal (ITAD) specialist Xperien, together with IT asset management specialist services company ITAMSA, has now introduced...

In conjunction with OSCOSM consulting services, INET BFA has concluded the first phase of its IT service management improvement program. The overall project goals were to improve management control, overall IT service delivery and align to good practices such as ITIL....

DXS International are providers of clinical decision support solutions to the healthcare sector through the proprietary DXS Point of Care platform, with offices in the United Kingdom as well as South Africa. This platform integrates with patient record systems and...

Don't settle for something that can't keep up with your sequence of operations and doesn't deliver on productivity. This is the view of Ian Huntly, CEO and MD of Rifle-Shot Performance Holdings, who says, in order to get the true value for money that an Enterprise...

IT Service Management (ITSM) solutions have gained popularity, enabling organisations to improve IT service delivery for customers, whether these are internal to the business or external clients. Edward Carbutt, executive director of Marval Africa. However, when...

Self-service is a trend gaining traction and is being explored by customer service organisations in the quest to deliver better customer service, writes Edward Carbutt, executive director at Marval Africa. While self-service portals are frequently implemented within...