Cultural differences in ITSM
There are two areas of culture we need to look at. The first is an understanding of the role of ITSM and the need to challenge the business perception that looks upon the IT department or division in an organisation as a separate entity rather than an integral part of...
Bridging the business/IT divide
At a recent event held in Century City, Cape Town, SME-focussed IT managed services specialists Space Age Technologies revealed an all-new stratagem for modern small and medium sized businesses to get the most value from their IT investments - called Relevant IT. With...
Organisational change is way forward for IT
If IT is ever going to have a shot at closing the gap between itself and its customers then there needs to be a fundamental shift from a technological mind set to business mind set, says Kerry Evans, MD Africa at Quintica. At the recent SMEXA event in Johannesburg,...
Marval wins ISO/IEC 20000 certification
IT service management (ITSM) innovator, Marval, has once again successfully passed its latest ISO/IEC 20000:2011 audit – the international quality standard for ITSM. The company has now held this certification since its introduction in 2005. Attaining and maintaining...
How IT can harness business trust
IT needs to keep in mind several key factors in order to become a trusted business partner. This is according to business resilience consultant, Helen Berry, who spoke on behalf of Quintica at the recent SMEXA event held in Sandton, Johannesburg. Berry highlighted...
Change management key for Marval Africa
IT service management (ITSM) has a number of benefits: it provides an organisation with the opportunity to improve their quality of service, increase productivity and customer satisfaction, reduce costs and achieve operational excellence whilst meeting information...
ITSM principles can benefit SMEs
IT service management (ITSM) is a concept that is generally thought to apply only to large enterprises. It is typically associated with acronyms such as ITIL, CoBIT and ISO 20000, as well as expensive software solutions that are well outside of the budget of the...
Comstor helps Cisco weed out grey products
Local Cisco distributor Comstor is helping customers more effectively address the grey import problem, without them breaking the bank through the support of the Cisco Certified Refurbishment Equipment (CCRE) programme. While the company acknowledges that not all grey...
ITIL awareness is key to business success
Increasingly IT departments are being called upon by business to be accountable as part of the business, and not just as part of the IT department. It is with this that Quintica has seen a recent spike in the demand for ITIL (IT Infrastructure Library) awareness...
Netology implements Marval MSM solution
Netology is a South African company with a core focus on outsourced network support, specialising in networking and related services. As a result, effective customer service is critical to their business. More effective IT service management (ITSM) processes and tools...
Integr8 upgrades Open Box infrastructure
Open Box, a software development consultancy comprising 120+ users, has used its ICT managed services partner, Integr8, to upgrade its infrastructure and software, and, at the same time, benefit from Software Assurance and Open Value Subscription (OVS). As a result...
The benefits of managed services are clear
The adoption of managed services can enable organisations to greatly improve efficiency and lower costs, not to mention improve the security and stability of their technical environments. Gerald Naidoo, CEO of Logikal Consulting takes a look at some of the chief...