Kaseya version 7.0 released
Kaseya has announced the availability of Kaseya version 7.0 of its product portfolio. This release delivers innovations across Kaseya’s core IT, cloud and mobility management solutions and provides managed service providers and IT organisations with new and enhanced...
IT must learn to stand up to business
IT departments who want to make an impact on business need to find their voice, add value to the business and be clear on what their role is in their organisation. This was the overarching message delivered by global ITSM expert Delores Maxwell at a series of Quintica...
Choose the right ITSM model for a business
IT service management (ITSM) enables organisations to improve service delivery and increase customer satisfaction, says Edward Carbutt, executive director at Marval South Africa. In a world where the customer has become more demanding and discriminating than ever...
IT audits, due diligence needed in the cloud
There is no doubt that cloud computing is enabling businesses to be more competitive and have the relief of continuity should the unexpected happen. Businesses are aware of positive results the technology brings as a result of mobile workforce and allowing employees...
Service management goes open source
OSCOSM, launched in 2013, has partnered with publicly listed German-based company, OTRS AG, the world's leading provider of open source help desk software, which includes OTRS Help Desk and ITSM suite, OTRS ITSM. OSCOSM, a company that consults and specialises in...
An IT operations framework boosts growth
Rapid advancements in technology are threatening and disrupting the core business models of companies in almost every single business sector, says Shailendra Singh, business director: Africa Region, Wipro. Take, for example, a few new-age clients’ of ours in the...
Marval announces Xtraction R14.1
Marval South Africa, a provider of service management (SM) solutions, education and consultancy, has recently announced the release of Xtraction R14.1 – a dashboard and reporting technology developed specifically for SM environments. This reporting tool complements a...
IT automation to fast track business growth
The next wave of enterprise IT will see technology becoming more than simply an enabler of business, but something truly transformative that allows organisations to achieve ever-faster growth, says Rajat Mathur, chief sales and operations officer for Growth Markets,...
Soarsoft offers HP Autonomy solution
Soarsoft Africa, a specialist of archive, migration, messaging and collaboration solutions and distributor of HP Autonomy solutions in southern Africa, has recently announced the latest HP Information Governance Services built on HP Autonomy technologies. The services...
Enterprise architecture key in IT governance
The importance of enterprise architecture as a strategic business capability, and even as a source of competitive advantage, is becoming increasingly well understood. It’s also been fuelled by King III and COBIT 5 making the CEO accountable for enterprise...
Avoiding the common failure points of ITSM
Many organisations embark on service management improvement programmes, particularly with regard to IT service management (ITSM), only for the projects to fail to deliver the anticipated benefits, says Edward Carbutt, executive director at Marval South Africa. This...
ITSM sets new outsourcing standards
As IT solutions commercialise and plug-and-play becomes the order of the day, IT resellers and outsourced IT solution providers are being challenged to adapt their services to remain relevant. This is seeing a surge in demand for IT service management (ITSM) - the...