Together, agents and humans can drive customer success
AI is advancing rapidly, capturing the attention of CEOs, CTOs, and CIOs with its proven ability to boost productivity, enhance employee performance, and improve customer relationships. By Linda Saunders, director: solutions engineering Africa at Salesforce We are...
How to promote mental health in the workplace
World Mental Health Day (10 October) brings the critical issue of mental well-being to the forefront, with this year’s theme being It is time to prioritise mental health in the workplace. “Organisations can no longer afford to overlook the mental health of their...
Ignore employee burnout at your peril
Employee burnout is a serious challenge facing companies of all sizes in South Africa. As businesses navigate a competitive environment and difficult economic conditions, they are often pressured to “do more with less”. Unfortunately, this often results in employees...
Support vital as fewer employees carry greater burden
As companies across the world face RIF – reduction in force –through either hiring freezes or retrenchments, it is important to focus not only on the impact to those who are made redundant. Equally important is to consider those who are left behind - the so-called...
Talent and tech critical for strategic AI success
Moving from consuming AI to using it for competitive advantage requires laying the right foundation, writes Michael Langeveld, head of technology and business development at HPE Emirates and Africa. AI has been generating a great deal of excitement around its...
Payroll and HR integration key to global success
In today’s global business environment, efficiently managing payroll across multiple countries is critical to maintaining smooth business operations and ensuring employee satisfaction. Yet many companies expanding internationally experience cumbersome payroll...
Ignore employee burnout at your peril
Employee burnout is a serious challenge facing companies of all sizes in South Africa. As businesses navigate a competitive environment and difficult economic conditions, they are often pressured to “do more with less.” Unfortunately, this often results in employees...
How to build the workforce of tomorrow using wind
Tackling unemployment and creating good, clean jobs could be possible if we fully leverage wind energy as a reliable renewable energy resource. However, Morongoa Ramaboa, from the South African Wind Energy Association (SAWEA), says that it is important that we are...
Foster skills and innovation for an AI-enriched world
Artificial intelligence (AI) is revolutionising industries across the world. In doing so, the role of the data specialist within organisations is changing. With the use of AI in data-driven roles accelerating, these professionals must enhance their skill sets to stay...
Top HR teams are creating a workplace experience strategy
Employee dissatisfaction is on the rise, with only 31% of employees feeling enthusiastic and energised by their work. This growing discontent has fuelled an increase in 'job hopping,' as people search for more engaging roles. For HR teams, this has intensified the...
IT needs a strategic talent pipeline
Technology is infused into every facet of our lives, from the moment we wake up until the moment we fall asleep. It is found in our devices, homes and cars, and underpins the services we need and use every day. By Jessica Hawkey, MD of redAcademy Every business in...
Why you shouldn’t use AI to write your CV
Since it became available to the general public in 2022, ChatGPT has become the poster child for AI. By Richard Firth, CEO of MIP Holdings With its ability to write everything from essays, to poetry, to code, ChatGPT has made an impact on every area of our lives,...