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Together, agents and humans can drive customer success

AI is advancing rapidly, capturing the attention of CEOs, CTOs, and CIOs with its proven ability to boost productivity, enhance employee performance, and improve customer relationships. By Linda Saunders, director: solutions engineering Africa at Salesforce We are...

How to promote mental health in the workplace

World Mental Health Day (10 October) brings the critical issue of mental well-being to the forefront, with this year’s theme being It is time to prioritise mental health in the workplace. “Organisations can no longer afford to overlook the mental health of their...

Ignore employee burnout at your peril 

Employee burnout is a serious challenge facing companies of all sizes in South Africa. As businesses navigate a competitive environment and difficult economic conditions, they are often pressured to “do more with less”. Unfortunately, this often results in employees...

Support vital as fewer employees carry greater burden

As companies across the world face RIF – reduction in force –through either hiring freezes or retrenchments, it is important to focus not only on the impact to those who are made redundant. Equally important is to consider those who are left behind - the so-called...
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