The hidden costs of traditional employee communications
Despite their inefficiencies, traditional employee communication methods remain the norm for frontline employees, who make up nearly 80% of South Africa’s workforce. Outdated communication tools, such as printed materials, physical notice boards, and in-person...
The value of female mentorship in the BPO sector
By any reckoning, many women face a difficult path into finding sustainable employment, writes Lizelle Strydom, MD of CareerBox Africa. The International Labour Organisation (ILO) has found that found that globally, and in South Africa, the discrimination of women in...
iContact BPO partners with M4Jam
In the fast-paced world of business process outsourcing (BPO), meeting peak season hiring demands is no small feat. Onboarding hundreds, sometimes thousands, of agents across geographically dispersed locations poses significant challenges in terms of resources,...
Breaking the stigma around employee monitoring
For many, the term “employee monitoring” conjures images of surveillance, distrust, and invasive oversight. This perception is outdated and misaligned with the evolving needs of modern workplaces. According to Warren Bonheim, co-founder of WorkStatz, the award-winning...
Emotional intelligence the missing link in the AI-driven workplace
Emotional intelligence (EQ) has become a critical skill for modern leaders aiming to advance their careers. In an era where technology manages routine tasks, EQ is what differentiates leaders by enabling them to inspire, engage, and create cohesive teams, writes...
How global payroll can boost global business
Can global payroll truly exist in an era where business is increasingly international, and employees work from more places and locations than the office? More specifically, organisations need a single, global payroll platform with configuration, scalability, and...
How to ensure compliance with the new Employment Equity Act
Companies concerned about complying with the recently promulgated Employment Equity Act can breathe a sigh of relief. Trusted HR services provider CRS Technologies reassures businesses that staying compliant is achievable, even if the new requirements seem challenging...
New year, new me? Why new year’s resolutions don’t work
The beginning of a new year is a special time. It’s a moment filled with hope, ambition, and the excitement of a clean slate. You set goals, make resolutions, and dream of reaching your ambitions you set every year… But as the days roll by, many lose the spark and the...
Keep top tech talent from slipping away
The global demand for ICT skills remains at an all-time high, and while many organisations focus on recruitment, retaining top talent is where the real challenge begins. In a market saturated with opportunities, keeping talent engaged, motivated, and loyal has become...
Fluidity drives agile talent models
The way people are envisaging and planning careers for themselves has changed, writes Johann van Niekerk, co-founder and CEO of Outsized . Traditionally split into ‘full time’ or ‘freelance’ (whatever form that may take), talent is starting to become fluid. People are...
Remuneration trends talent-hungry employers need to know
The world of work is evolving rapidly and along with it, employee demands and remuneration practices. “Companies that want to stay ahead of the talent race need to keep abreast of these changes and adapt accordingly,” says Dr Mark Bussin, master reward specialist and...
How technology is transforming careers
Technology has become one of the biggest disrupters, reshaping industries and the world of work. So, as we head towards the end of the year, the time arrives again for many to carefully consider what higher education choices will better position them in the...