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The human touch in an AI-driven customer experience

When a customer can't tell whether they're talking to AI or a human, does it matter? The answer may surprise you: what matters most is not who — or what — is on the other end, but whether the interaction feels understood. By Julian Dawkins, principal product marketing...

Team-building days won’t fix dysfunctional teams

Organisations frequently respond to a struggling team by arranging an off-site, a social event or another team-building activity. These experiences may be enjoyable, but they are unlikely to fix the everyday relationship patterns that prevent people from speaking...

SAP puts the autonomous enterprise to work

SAP showcased the Autonomous Enterprise in action at SAP Connect, demonstrating how Joule Work and Joule Assistants generate value for customers across every line of business. “This is a breakthrough moment for business AI,” says Christian Klein, CEO of SAP. “The...

Revenue to hit $1bn as quantum breakthroughs advance

Worldwide, quantum computing revenue is projected to total $1,1-billion in 2027, according to Gartner. “Nations and businesses have scaled spending in quantum literacy, patents, partnerships, and early use-case exploration,” says Gaurav Gupta, vice-president analyst...

African airlines buck global passenger trends

During May 2026, African airlines bucked a global trend to increase passenger demand and capacity. This is according to the International Air Transport Association’s (IATA) latest analysis of the airline passenger market, based on comparative year-on-year (y-o-y)...

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ManageEngine launches developer ecosystem

ManageEngine launches developer ecosystem

ManageEngine has launched a partner-developer ecosystem through its ManageEngine Marketplace, where enterprises can discover and deploy extensions and AI agents for ManageEngine platforms, including integrations, add-ons, and plugins. As South African organisations...

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Vertiv increases manufacturing capacity

Vertiv increases manufacturing capacity

Vertiv has opened its manufacturing facility in Johor, Malaysia, expanding the company’s manufacturing footprint to support growing demand for AI and high-density computing infrastructure across Asia, including Southeast Asia, North Asia, Australia, and New Zealand....

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AI Specialist

Build the Future with AIAre you passionate about developing intelligent solutions that solve real-world business challenges? Join an innovative organisation where you'll work with cutting-edge AI technologies to drive automation, insights, and digital...

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AI Specialist – Gauteng Johannesburg North

Build the Future with AIAre you passionate about developing intelligent solutions that solve real-world business challenges? Join an innovative organisation where you'll work with cutting-edge AI technologies to drive automation, insights, and digital...

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