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Make your AI policy fit for purpose

Kathy Gibson reports  – Somethings artificial intelligence (AI) makes mistakes – and the consequences could be dire. But when this happens, organisations can’t simply pass off the mistake as a technical error and move on. Because when the AI messes up, the...

The future of customer service is automated, but it must retain a human heart

Customer self-service is not a new phenomenon; it’s just much easier than in years gone by. By Kelvin Brown, customer operations executive at Telviva Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in contact...

Banks are still missing the links between fraud and money laundering

Financial institutions are increasingly integrating their fraud and anti-money laundering (AML) systems, but intelligence and governance gaps remain. New fraud and AML convergence research from Datos Insights, commissioned by data and AI leader SAS, finds 86% report...

Binance breach will usher in new phase for protecting wealth

The $6,3-billion Binance hack opens a new chapter in the fight to protect wealth, with AI handing criminals the speed to empty an exchange in minutes, warns Nigel Green, CEO of deVere Group. His comments come as Binance, the world’s largest crypto exchange, reveals...

Business Process Analyst

Our client is recruiting for a highly skilled Business Process Analyst (Marketplace Finance) to join their dynamic and fast-paced team. This critical role is focused on optimizing financial workflows, enhancing visibility and controls, and supporting scalable growth...

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Cyberattack probably took out Caracas power

A cyberattack most likely resulted in the lights of Caracas going off as the US executed strikes in the Venezuelan capital on Saturday (3 January). US president Donald Trump basically said as much in a press conference following the action, saying US Cyber Command was...

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Users embrace a more secure digital life

Around the world, more people are taking control of their digital security. A recent Kaspersky study shows that cybersecurity solutions have become increasingly popular, with the number of users globally exceeding 90% among surveyed participants in 2025. This...

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Apple to drive big growth in foldable smartphones

Worldwide foldable smartphone shipments are forecast to grow 10% year-on-year (YoY) in 2025 to 20,6-million units, according to the International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker. The new foldable iPhone from Apple, alongside Samsung’s...

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