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Make your AI policy fit for purpose

Kathy Gibson reports  – Somethings artificial intelligence (AI) makes mistakes – and the consequences could be dire. But when this happens, organisations can’t simply pass off the mistake as a technical error and move on. Because when the AI messes up, the...

The future of customer service is automated, but it must retain a human heart

Customer self-service is not a new phenomenon; it’s just much easier than in years gone by. By Kelvin Brown, customer operations executive at Telviva Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in contact...

Banks are still missing the links between fraud and money laundering

Financial institutions are increasingly integrating their fraud and anti-money laundering (AML) systems, but intelligence and governance gaps remain. New fraud and AML convergence research from Datos Insights, commissioned by data and AI leader SAS, finds 86% report...

Binance breach will usher in new phase for protecting wealth

The $6,3-billion Binance hack opens a new chapter in the fight to protect wealth, with AI handing criminals the speed to empty an exchange in minutes, warns Nigel Green, CEO of deVere Group. His comments come as Binance, the world’s largest crypto exchange, reveals...

Data Architect at Sabenza IT & Recruitment

Wanted: Data Wizard to Rock the Mining World!Hey, Data Rockstars!Imagine turning massive mountains of ore into streams of pure digital gold. That's your playground as our new Data Architect – the mastermind shaping the future of one of the world's biggest mining...

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The future of gifting is digital

According to Kaspersky’s latest findings, virtual presents and personalised greetings are highly popular for the 2025/2026 holiday season with streaming service subscriptions and gaming credits topping users’ lists. As our everyday activities increasingly migrate into...

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Future-proof your career in an AI-driven world

HP recently announced plans to cut between 4 000 and 6 000 jobs by the end of 2028 as part of an AI-driven initiative aimed at reducing costs. And they are not the only ones. Across the tech industry, other big brands like Microsoft, Google and Amazon have all shared...

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Watch out for these festive season scams

As the season of giving unfolds, cybercriminals are taking advantage of holiday stress and the rush. In 2025, scams are not only more common, they’re powered by AI and automation, making them harder to spot. Researchers at Check Point detected 33 502 Christmas-themed...

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Key AI insights we gained in 2025

As 2025 draws to a close, African businesses can look back on one of the most pivotal years in AI adoption to date, writes Andrew Bourne, regional head of Zoho Southern Africa. Across South Africa, Lagos, and Nairobi, organisations tested, deployed, and learned from...

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Agentic AI enters hyper-growth phase

Agentic AI is entering a hyper-growth phase as enterprises accelerate the shift from task-based automation to autonomous, decision-driven systems, with the US and China now steering the global race. As adoption moves rapidly from pilots to production, this new class...

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SMEs under relentless cyberattack

Almost 50% of all US-based SMEs (43%) have already experienced a cyber attack. This is the headline finding from a new report released by Guards, which adds that 52% of SMEs still rely on an untrained internal staff member or the business owners themselves to manage...

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Data centre sales drive Ethernet switch growth

The worldwide Ethernet switch market recorded $14,7-billion in revenue in the third quarter of 2025 (3Q25), a 35,2% year-over-year (YoY) increase, fueled by strong growth in the data centre portion of the market as hyperscalers and cloud service providers race to...

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Enterprise WLAN grew 7,8% in Q3

The enterprise worldwide wireless local area network (WLAN) market grew 7,8% in the third quarter of 2025 (3Q25) compared to 3Q24 to reach $2,7-billion, building on the market’s growth momentum from the previous quarter, according to results published in the...

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