Global cybersecurity and online privacy awareness stalls
The world’s online privacy and cybersecurity awareness continues to decline, according to new research by NordVPN. Based on 28 analysed markets with the highest numbers of responses, people globally knew best how to create strong passwords (96%), and they scored worst...
African companies lead in climate risk assessment, adaptation, value creation
From the outside, it may seem like corporate climate action is stalling - only 7% of global and 6% of African companies fully report greenhouse gas emissions across Scopes 1, 2, and 3, according to the fifth annual climate survey report – How Companies are Tackling...
Elevating patient safety through training and recruitment
The world marked World Patient Safety Day yesterday (17 September), under the theme “Safe care for every newborn and every child”, and two South African organisations are calling for renewed urgency in strengthening the workforce pipeline that underpins healthcare...
Eskom offers opportunities for young scientists
South Africa’s brightest young minds will compete for life-changing prizes that will open doors to future studies and careers in science, technology, engineering, mathematics, and innovation (STEMI) at this year’s Eskom Expo for Young Scientists International Science...
InterSystems READY 2025 demos healthcare innovation
InterSystems successfully hosted its flagship READY 2025 Summit in Johannesburg, bringing together healthcare leaders, partners, and innovators from across Africa to explore the future of data-driven healthcare. The event served as a platform for InterSystems to share...
Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Mind your password – and other cyber vulnerabilities
Passwords provide access to our digital identities, enabling us to bank online, order products, and communicate with potential customers via social media. A secure password, or even better, two-factor authentication, is therefore crucial for keeping your online...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Rethinking peer review in the AI era
Peer review is the foundation of scholarly integrity. It safeguards the accuracy, credibility, and transparency of academic publishing. Yet in 2025, peer review is under increasing pressure: growing submission volumes, tighter timelines, and the ethical complexities...
NEC XON expands in-country hybrid cloud capability across Africa
NEC XON has announced an Africa-wide extension of the in-country or hybrid cloud capability it recently launched with Emtel in Mauritius. The cloud capability gives enterprises and public institutions in Mauritius (and across the continent) access to secure, locally...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
HR can safeguard your organisation against FIC violations
In February 2023, South Africa was placed on the Financial Action Task Force’s (FATF) “grey list” after the global watchdog found shortcomings in how the country implemented anti-money laundering (AML) and counter-terrorism financing (CTF) standards. By Sameer...