Beyond bandwidth: FNOs should prioritise customer service
Fibre isn't a luxury anymore – it’s as critical as water or electricity – but the service offered by South Africa’s fibre operators certainly doesn’t reflect this reality. By Richard Firth, CEO of MIP Holdings While specific data on the average call centre wait times...
OTT platforms must contribute to SA’s digital infrastructure
On average, South Africans spend over ten hours a day on screens, much of it on data-heavy apps like Instagram, TikTok, Netflix, YouTube, WhatsApp and Facebook. By Nomvuyiso Batyi, ex-officio member of the Association of Comms and Technology Every video stream and...
Infobip brings voice calling to WhatsApp Business users
Infobip has launched WhatsApp Business Calling, a new feature that enables businesses to make and receive voice calls via their WhatsApp Business numbers. The feature allows businesses to receive and initiate voice calls globally, using WhatsApp’s native interface so...
How to build a successful MVNO
Africa’s mobile virtual network operator (MVNO) industry is now estimated at around $4-billion, with a projected 6% CAGR through 2031. In South Africa alone, MVNOs served approximately 4,3-million SIMs by the end of 2023, marking 51% year‑on‑year growth and a...
Sedna Africa to deploy private mobile network at Beira Port
Sedna Africa has secured a contract with Beira Terminal Operator Cornelder de Moçambique, to deploy a private mobile network at Beira Port in Mozambique. “Our heritage lies in mining, where we’ve proudly built a strong pedigree supporting industry leaders like Anglo...
Powering the Smart Home Revolution: Huawei launches next-gen fibre-to-the-room solution to accelerate intelligent connectivity
During Huawei South Africa Connect 2025, Huawei officially launched the iFTTR OptiXstar F50 series, the country’s latest “Fibre-to-the-Room (FTTR)+X” solution for intelligent, all-optical smart homes. Announced at the Huawei ISP & MSP Forum under the theme “Fast...
Speed tests and the missing Mbps: why can’t you hit the 1Gpbs mark?
Long-time internet users might remember the good old days of dial up internet connections, and the excitement of looking forward to a noticeable difference in experience every time the line speeds were upgraded. By Theo van Zyl, head of wireless at Vox, and Andre...
Vodacom Business, Sasol partner on MPN solution
Vodacom Business has deployed a Mobile Private Network (MPN) at Sasol’s synthetic fuel facility in Secunda, Mpumalanga. "As part of Sasol's digitalisation journey, there is a focus on utilising technology to improve processes that impact safety and efficiency across...
SA’s fibre bottleneck needs a wireless breakthrough
South Africa’s digital economy is accelerating fast. By Justin Mackenzie, MD of VO Connect With a projected 92% increase in national data centre capacity by 2030, rising from 501.1 MW to 962.4 MW, according to Africa Data Centres, businesses across sectors are...
MTN invests R480m into KZN network
MTN South Africa has announced a R480-million investment into KwaZulu-Natal, expanding and modernising its network infrastructure, with a strong focus on improving access in underserved areas. The project includes: Construction of 25 new sites Modernisation of 90...
MTN named SA’s most admired brand and best telecommunication brand
MTN has once again secured its position as South Africa’s most admired brand for 2025, while also being named the best telecommunications brand in the country by Brand Africa. Charles Molapisi, CEO of MTN South Africa, says: “This recognition is a powerful affirmation...
5G the catalyst for a smarter, more connected SA
The rollout of 5G networks in South Africa marks a transformative milestone in the evolution of connectivity, writes Avinash Gupta, head of centre of excellence at In2IT Technologies. With the promise of faster speeds, ultra-low latency, and unprecedented device...