Switchvox provides strategic advantage
There are so many different ways to communicate with partners, customers and co-workers - by phone, e-mail, instant messaging, fax, video conferencing and social media. Managing each system separately is not only inefficient, but can cause conflicts considering that...
The end of the landline?
Landline users in South Africa are cutting the cord. In mid-November, Telkom, the country’s major fixed line operator – which also happens to be the largest in Africa – revealed that it has witnessed a steady decline in the amount of landline users it serves, with the...
Free fibre infrastructure for landlords
Local open-access fibre infrastructure provider, Conduct Telecommunications, will at no cost to the landlord connect business premises to the country’s backbone fibre infrastructure. The company plans to expand its current footprint to 100 business precincts across...
OTEL relocates VoIP station
OTEL Telecoms has announced the relocation of its VoIP transit service, dubbed Victoria Station, from 158 Jan Smuts Avenue to TERACO in Isando. The service, used by providers as primary or failover VoIP termination, has been operating from the Rosebank-based data...
Global IP, Intelsat sign agreement
Intelsat SA, the world's leading provider of satellite services, has announced that Spain-based Global IP, a provider of satellite communications for maritime, energy and corporate customers, has signed multi-year agreements allowing it to provide broadband service to...
VoIP is the future
In 2010 ICASA, South Africa’s telecoms regulator, announced that call termination rates - the price telcos may charge one another for carrying their calls - would drop each year over the next three years. By 1 March 2013, the rate will be 40c per minute for mobile...
RCOM, Alcatel-Lucent sign contract
Reliance Communications (RCOM), India’s fully integrated telecommunications service provider and Alcatel-Lucent, have announced a first-of-its-kind, end-to-end network managed services contract aimed at delivering superior customer experience in eastern and southern...
CommProve wins Safaricom contract
Safaricom, Kenya’s leading mobile operator, is looking to CommProve to improve its subscriber network quality of experience. As part of the agreement, CommProve will deploy its next generation network monitoring solution, CommProve NetLedge across Safaricom’s network....
Mobile operators to focus on customers
Visionary companies in the mobile telecommunications space are beginning to look at how they can set themselves apart by managing and optimising their customer service to retain and expand their subscriber base. 2013 is likely to be the year of customer experience in...
BT positioned as Leader by Gartner
BT has announced that it has been positioned by Gartner, in the Leaders Quadrant in the Magic Quadrant for Communications Outsourcing and Professional Services report for the third consecutive year. The report by Gartner includes analysis of 21 global vendors that...
Opportunities for PON vendors in China
The deployment of smart grids based on passive optical network (PON) fibre communications will provide a $1,5-billion to $2-billion opportunity to FTTx PON component and equipment vendors, according to global analyst firm Ovum. In a new report, the independent...