Feb 20, 2013
BT has announced significant enhancements to its contact centre portfolio, BT Contact, by integrating the latest contact centre solutions from its strategic technology partner, Cisco. Cisco’s new suite of products and services will be rolled out by BT globally in the...
Feb 19, 2013
Ocular Technologies’ new agency deal with social media monitoring tool, Radian6, allows the contact centre solutions provider to offer superior social media monitoring to its customers. According to Ocular Technologies CEO, Pommie Lutchman, Radian6 helps brands know...
Feb 6, 2013
By the end of 2015, 50% of new retail customer identities will be based on social network identities, up from less than 5% today, according to Gartner. Along with federation technologies and mobile computing, social identity adoption will have a major impact on the...
Feb 1, 2013
Enterprise social networks are set to become the primary communication channels for noticing, deciding or acting on information relevant to carrying out work. However, Gartner estimates that through 2015, 80% of social business efforts will not achieve the intended...
Jan 29, 2013
In a move to engage with customers in a more accessible way, Telkom has unveiled its presence on three popular social media sites: Facebook; Twitter; and LinkedIn. Social media will provide Telkom with a platform that that allows customers easier accessibility to the...
