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inQuba launches new engagement produc...

Rapidly growing Customer Experience (CX) software cloud specialist inQuba has launched a revolutionary engagement...

posted on: Apr 25, 2017 | author: Allan Davison

SWARM fast-tracks loyalty app creatio...

Cape Town-based SWARM Loyalty, a specialist developer of mobile loyalty and customer marketing applications, has...

posted on: Mar 10, 2017 | author: Allan Davison

Striata a visionary for customer comm...

Gartner has positioned Striata as a Visionary in its Magic Quadrant for Customer Communications Management (CCM)...

posted on: Feb 23, 2017 | author: Allan Davison

Deloitte a leader in CRM, customer ex...

Gartner has named Deloitte as a leader in CRM and Customer Experience Implementation Services for the 5th year in...

posted on: Jan 31, 2017 | author: Allan Davison

Syrex develops customised solution fo...

Syrex, a provider of virtualised and hybrid network infrastructures and solutions, has developed a network solution...

posted on: Jan 24, 2017 | author: Allan Davison

Holistic approach to social media man...

There are many ways that consumers can engage digitally with organisations when they need help. In fact, a recent...

posted on: Dec 14, 2016 | author: Allan Davison

Forrester, Verint partner on customer...

Research and advisory firm Forrester and Verint Systems announced a partnership designed to provide a holistic...

posted on: Nov 14, 2016 | author: Allan Davison

Admiral Group aims for improved CX

Verint Systems has announced that one of the UK’s largest car insurance providers, Admiral Group, has gained new...

posted on: Aug 25, 2016 | author: Allan Davison

Bytes People Solutions collaborates w...

Bytes People Solutions recently announced its collaboration with Lithium Technologies to sell, implement and integrate...

posted on: Jul 20, 2016 | author: Allan Davison

Verint rolls out cloud for its whole ...

Verint Systems has nnounced that its comprehensive Customer Engagement Optimisation portfolio is now available in...

posted on: Jun 17, 2016 | author: Allan Davison

Verint announces cloud availability f...

Verint Systems entire Customer Engagement Optimization portfolio is now available in cloud, on-premises and hybrid...

posted on: Jun 7, 2016 | author: Allan Davison

Salesforce selects AWS for cloud infr...

Salesforce has selected Amazon Web Services (AWS) as its preferred public cloud infrastructure provider. For the...

posted on: May 30, 2016 | author: Allan Davison

Omni-channel the link to enhanced CX

The business ideal of omni-channel communication is rolled out with varying degrees of success. Although omni, the...

posted on: May 7, 2017 | author: Kathy Gibson

VR commercialisation to jump-start ha...

James Hayward, senior technology analyst at IDTechEx, examines whether commercialisation of VR could provide the...

posted on: May 5, 2017 | author: Allan Davison

The impact of AI on customer experien...

At a time where technology is adopted to automate manually driven processes, companies need to avoid the temptation of...

posted on: Apr 26, 2017 | author: Allan Davison

Will bots ever take over customer ser...

Driverless cars, 3D printers and smart homes have arrived, and nobody is surprised any longer about pronouncements...

posted on: Apr 26, 2017 | author: Allan Davison

Loyalty programmes can aid customer c...

Loyalty programmes have become a commodity to the extent that some form of a rewards programme has almost become a...

posted on: Apr 19, 2017 | author: Allan Davison

Are you asking the right questions of...

Today’s way of working distances us from observing how our customers interact with our brand. You could be...

posted on: Mar 28, 2017 | author: Allan Davison

The next generation of consumer class...

Mastering a dynamic brand and customer connection is critical in the digitalised environment where customer experience...

posted on: Mar 23, 2017 | author: Allan Davison

Keeping up with the customer of the f...

Understanding what influences customers will help CEOs navigate organisational strategies and transformation according...

posted on: Mar 23, 2017 | author: Allan Davison

The rewarding key to building trust o...

Trust, all through the e-commerce ecosystem, was the number one topic taking up headspace for those in the industry...

posted on: Mar 13, 2017 | author: Allan Davison

Digital transformation: the customer ...

Digital is changing customer engagement as boardrooms predict a shift from ‘business as usual’, explains...

posted on: Mar 2, 2017 | author: Allan Davison

Inovo brings CX capabilities to SMEs

SMEs present great opportunities for invigorating the economy; Stats SA has shown that when the contribution to the...

posted on: Mar 2, 2017 | author: Allan Davison

Authenticity, individualism vital for...

Brand reputation relies heavily on exemplary service delivery and getting this right rests on having a deep...

posted on: Feb 15, 2017 | author: Allan Davison

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