Apr 12, 2024
Dial a Nerd has launched an IT support AI bot. Melissa Viljoen, digital experience manager at Dial a Nerd, says: “By bringing back our beloved Nerdman logo in the form of Dan, we aim to combine nostalgia with cutting-edge technology, creating a familiar and...
Nov 28, 2023
Pick n Pay Smart Shopper has introduced “Smart Hopper’”, a game in its relaunched app which customers can play daily to win vouchers, helping them save even more. The gameplay involves customers navigating through several levels, reminiscent of classic arcade games,...
Oct 17, 2023
Avaya is demonstrating its vision for a future of customer and employee experiences powered by generative AI at Gitex Global, taking place this week in Dubai. The company is showing how what it dubs generative customer experience (CX) uses AI throughout the CX...
Jul 6, 2023
Telkom Business is making artificial intelligence (AI) available to SMMEs, with users of its YEP! business portal for SMMEs now having access to tools for reputation management and social marketing. Each tool comes in a Standard (free) version, while the added...
Mar 8, 2023
Salesforce has launched Einstein GPT, the world’s first generative AI CRM technology, which delivers AI-created content across every sales, service, marketing, commerce, and IT interaction, at hyperscale. With Einstein GPT, Salesforce will transform every...
Sep 28, 2022
iSon Xperiences is using technology, including AI, to create valuable customer experiences for its banking partners. Its customer engagement regional partner, LivePerson, has now partnered with Capitec Bank, to transform Capitec’s customer experience....
