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A new experience for MTN’s Nige...

Nokia has been selected to help MTN Nigeria drive its transformation from network- to customer-centric operations and...

posted on: Dec 7, 2017 | author: Allan Davison

Technology enhances Avis car rental e...

A business model with a customer centric approach identifies business leaders that never stop striving for perfection....

posted on: Dec 6, 2017 | author: Allan Davison

Simply Financial Services adds a chat...

Recent entrant, selling into SA’s life insurance market, Simply Financial Services is a new entrant to the South...

posted on: Sep 29, 2017 | author: Allan Davison

Assistance services go digital

Europ Assistance South Africa today announced the official launch of its fully digitalized service provider network...

posted on: Sep 20, 2017 | author: Allan Davison

Archer’s IMIChatBot adds mobile chats...

Archer Digital has launched IMIChatBot, designed to put customer frustration on hold by eliminating the need for...

posted on: Aug 17, 2017 | author: Allan Davison

Argility offers single customer view

South African customer experience specialist Argility has revealed its Single Customer View (SCV) product and the...

posted on: Jun 30, 2017 | author: Allan Davison

Finding the right fit for hospitality

While information technology continues to advance at a pace that few can keep up with, luckily for hoteliers...

posted on: Jun 29, 2017 | author: Allan Davison

SWARM supports Starbucks Rewards laun...

Cape Town-based SWARM Loyalty, a specialist developer of mobile loyalty and customer marketing applications, has...

posted on: Jun 2, 2017 | author: Allan Davison

Redefining customer service in teleco...

Traditionally, the telecom industry has been dominated by a handful of large players and due to lack of competition,...

posted on: May 30, 2017 | author: Allan Davison

inQuba launches new engagement produc...

Rapidly growing Customer Experience (CX) software cloud specialist inQuba has launched a revolutionary engagement...

posted on: Apr 25, 2017 | author: Allan Davison

SWARM fast-tracks loyalty app creatio...

Cape Town-based SWARM Loyalty, a specialist developer of mobile loyalty and customer marketing applications, has...

posted on: Mar 10, 2017 | author: Allan Davison

Striata a visionary for customer comm...

Gartner has positioned Striata as a Visionary in its Magic Quadrant for Customer Communications Management (CCM)...

posted on: Feb 23, 2017 | author: Allan Davison

Customer service on a shoestring

The economic climate in South Africa can be comfortably described as volatile and, finding ways to entice new...

posted on: Dec 15, 2017 | author: Allan Davison

Smoke CI pioneers realtime customer i...

Smoke Customer Intelligence, the leading provider of customer experience management software, has partnered with AIGS...

posted on: Nov 21, 2017 | author: Allan Davison

A 360-degree customer view is key

Having a comprehensive view of customers in a digital environment is essential to being differentiated from...

posted on: Nov 15, 2017 | author: Allan Davison

Aligning KPIs and customer experience...

Customer experience (CX) is fast becoming the primary point of brand differentiation, replacing the established norms...

posted on: Nov 3, 2017 | author: Allan Davison

Poor site, app performance lose users

Internet users are growing more demanding and less forgiving, according to the results of a new consumer survey,...

posted on: Nov 3, 2017 | author: Allan Davison

Strategic AI: chat abot it

AI and the solutions it enhances has become the gold rush of the Western world — a digital hunt for the customer...

posted on: Oct 23, 2017 | author: Allan Davison

They’re here … are you re...

Millennial customers are more fastidious when it comes to customer service than previous generations — and at...

posted on: Oct 16, 2017 | author: Allan Davison

Integrated multimedia disruption for ...

The enterprise communications market is in need of an integrated multimedia solution that will provide business with...

posted on: Aug 29, 2017 | author: Allan Davison

Analytics is critical, but data is be...

The digitisation of business has spread the ‘customer experience’ (CX) right across organisations....

posted on: Jul 28, 2017 | author: Allan Davison

Only a few months left to meet 2017 t...

Ask any executive or marketing professional what salespeople need to sell in tough economic times, and they will say...

posted on: Jul 25, 2017 | author: Allan Davison

Why CEM will make its mark on busines...

User experience, customer satisfaction and value-add: concepts that are banded about quite easily, but more often than...

posted on: Jul 21, 2017 | author: Allan Davison

Mapping your customer journey transfo...

Danny Drew, Avaya’s MD for South Africa, outlines the five things you shouldn’t miss when planning your...

posted on: Jun 29, 2017 | author: Allan Davison

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