subscribe: Daily Newsletter

 

Holistic approach to social media man...

There are many ways that consumers can engage digitally with organisations when they need help. In fact, a recent...

posted on: Dec 14, 2016 | author: Allan Davison

Forrester, Verint partner on customer...

Research and advisory firm Forrester and Verint Systems announced a partnership designed to provide a holistic...

posted on: Nov 14, 2016 | author: Allan Davison

Admiral Group aims for improved CX

Verint Systems has announced that one of the UK’s largest car insurance providers, Admiral Group, has gained new...

posted on: Aug 25, 2016 | author: Allan Davison

Bytes People Solutions collaborates w...

Bytes People Solutions recently announced its collaboration with Lithium Technologies to sell, implement and integrate...

posted on: Jul 20, 2016 | author: Allan Davison

Verint rolls out cloud for its whole ...

Verint Systems has nnounced that its comprehensive Customer Engagement Optimisation portfolio is now available in...

posted on: Jun 17, 2016 | author: Allan Davison

Verint announces cloud availability f...

Verint Systems entire Customer Engagement Optimization portfolio is now available in cloud, on-premises and hybrid...

posted on: Jun 7, 2016 | author: Allan Davison

Salesforce selects AWS for cloud infr...

Salesforce has selected Amazon Web Services (AWS) as its preferred public cloud infrastructure provider. For the...

posted on: May 30, 2016 | author: Allan Davison

inQuba expands with National Intersta...

inQuba has announced that its portfolio of insurance and financial services clients is expanding with the addition of...

posted on: May 19, 2016 | author: Allan Davison

Verint appears in two Magic Quadrants

Verint Systems has announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement...

posted on: May 18, 2016 | author: Allan Davison

Artificial intelligence for call cent...

Fujitsu Laboratories has developed technology that can be easily set up and autonomously carry on a dialogue, based on...

posted on: May 17, 2016 | author: Allan Davison

Create a more engaging service enviro...

Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before...

posted on: Apr 22, 2016 | author: Allan Davison

New mobile research tool debuts

Mobile marketing firm InTarget has unveiled a research application that survey participants access on their cellphones...

posted on: Mar 29, 2016 | author: Allan Davison

Why CMOs should commit to an innovati...

Johan Walters, head of C2C Labs, says chief marketing officers (CMOs) are always looking for new ways to differentiate...

posted on: Nov 29, 2016 | author: Allan Davison

Take customer experience to the next ...

Digital transformation is changing the way banks talk to customers, but forward-looking financial institutions in the...

posted on: Nov 23, 2016 | author: Allan Davison

Smollan improves service delivery wit...

International retail solutions company Smollan has achieved new levels of efficiency and enhanced customer experience...

posted on: Nov 23, 2016 | author: Allan Davison

Managing and optimising a digital cus...

Companies and organisations today drive digital transformation through creating innovative systems of engagement...

posted on: Nov 17, 2016 | author: Allan Davison

Big data and the consumer engagement ...

Jonathan Holden, group executive of operations, and Phumla Tshabalala, managing executive of contact centres at...

posted on: Nov 16, 2016 | author: Allan Davison

Harness behavioural psychology to enh...

Over the past several years, behavioural psychology has attracted a great deal of interest outside of academic...

posted on: Nov 16, 2016 | author: Allan Davison

Build a loyal customer community thro...

Industrial communications provider, Metacom, is investing in interactive communication solutions for retailers, which...

posted on: Nov 15, 2016 | author: Allan Davison

How does customer service in the publ...

Governments across the globe are moving towards a more integrated digital approach to serving citizens, writes Sydwell...

posted on: Sep 19, 2016 | author: Allan Davison

Why CX and ratings should be a two-wa...

Customer experience management has traditionally been about customers being able to rate a business based on their...

posted on: Sep 14, 2016 | author: Allan Davison

Time to ramp up sales

With less than four months to go before SA closes up shop, now is the time to make sure you can meet your targets by...

posted on: Sep 5, 2016 | author: Allan Davison

Customer experience more important th...

In years gone by, businesses competed against each other on one of three fronts: price, quality of product or service,...

posted on: Aug 30, 2016 | author: Allan Davison

Business benefits of an efficient CRM...

CRM is a great deal more than a marketing tool. In fact, an efficient CRM system can deliver enterprise-wide business...

posted on: Aug 29, 2016 | author: Allan Davison

« Previous Entries