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Striata a visionary for customer comm...

Gartner has positioned Striata as a Visionary in its Magic Quadrant for Customer Communications Management (CCM)...

posted on: Feb 23, 2017 | author: Allan Davison

Deloitte a leader in CRM, customer ex...

Gartner has named Deloitte as a leader in CRM and Customer Experience Implementation Services for the 5th year in...

posted on: Jan 31, 2017 | author: Allan Davison

Syrex develops customised solution fo...

Syrex, a provider of virtualised and hybrid network infrastructures and solutions, has developed a network solution...

posted on: Jan 24, 2017 | author: Allan Davison

Holistic approach to social media man...

There are many ways that consumers can engage digitally with organisations when they need help. In fact, a recent...

posted on: Dec 14, 2016 | author: Allan Davison

Forrester, Verint partner on customer...

Research and advisory firm Forrester and Verint Systems announced a partnership designed to provide a holistic...

posted on: Nov 14, 2016 | author: Allan Davison

Admiral Group aims for improved CX

Verint Systems has announced that one of the UK’s largest car insurance providers, Admiral Group, has gained new...

posted on: Aug 25, 2016 | author: Allan Davison

Bytes People Solutions collaborates w...

Bytes People Solutions recently announced its collaboration with Lithium Technologies to sell, implement and integrate...

posted on: Jul 20, 2016 | author: Allan Davison

Verint rolls out cloud for its whole ...

Verint Systems has nnounced that its comprehensive Customer Engagement Optimisation portfolio is now available in...

posted on: Jun 17, 2016 | author: Allan Davison

Verint announces cloud availability f...

Verint Systems entire Customer Engagement Optimization portfolio is now available in cloud, on-premises and hybrid...

posted on: Jun 7, 2016 | author: Allan Davison

Salesforce selects AWS for cloud infr...

Salesforce has selected Amazon Web Services (AWS) as its preferred public cloud infrastructure provider. For the...

posted on: May 30, 2016 | author: Allan Davison

inQuba expands with National Intersta...

inQuba has announced that its portfolio of insurance and financial services clients is expanding with the addition of...

posted on: May 19, 2016 | author: Allan Davison

Verint appears in two Magic Quadrants

Verint Systems has announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement...

posted on: May 18, 2016 | author: Allan Davison

Authenticity, individualism vital for...

Brand reputation relies heavily on exemplary service delivery and getting this right rests on having a deep...

posted on: Feb 15, 2017 | author: Allan Davison

Improve customer retention through en...

Despite the fact that there is so much information out there explaining the benefits of improving customer engagement,...

posted on: Feb 10, 2017 | author: Allan Davison

The rise of the customer

In a market where customer experience trumps product as a competitive advantage, businesses are constantly faced with...

posted on: Feb 8, 2017 | author: Allan Davison

2017: the year of CX

Change can be intimidating – for some company executives, the fear of potential problems being created by change...

posted on: Feb 3, 2017 | author: Allan Davison

New forms of interaction drive CRM

The “consumerisation” of markets, the strong, steady growth of e-commerce and the shift to all-things...

posted on: Feb 2, 2017 | author: Allan Davison

Robots and the changing face of custo...

Chantel Troskie, customer experience account manager at Oracle South Africa, discusses the direction robots are taking...

posted on: Feb 1, 2017 | author: Allan Davison

SA organisations must get to know the...

While successful international businesses have long focused on customer experience as a major factor influencing a...

posted on: Jan 20, 2017 | author: Allan Davison

Why CMOs should commit to an innovati...

Johan Walters, head of C2C Labs, says chief marketing officers (CMOs) are always looking for new ways to differentiate...

posted on: Nov 29, 2016 | author: Allan Davison

Take customer experience to the next ...

Digital transformation is changing the way banks talk to customers, but forward-looking financial institutions in the...

posted on: Nov 23, 2016 | author: Allan Davison

Smollan improves service delivery wit...

International retail solutions company Smollan has achieved new levels of efficiency and enhanced customer experience...

posted on: Nov 23, 2016 | author: Allan Davison

Managing and optimising a digital cus...

Companies and organisations today drive digital transformation through creating innovative systems of engagement...

posted on: Nov 17, 2016 | author: Allan Davison

Big data and the consumer engagement ...

Jonathan Holden, group executive of operations, and Phumla Tshabalala, managing executive of contact centres at...

posted on: Nov 16, 2016 | author: Allan Davison

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