SA’s AI habits key to capturing market share this retail peak
South Africans have changed the way they shop, write Zaida Kamish, business unit director, and Malcolm Peters, head of SEO at Incubeta. While economic pressure may be forcing us to watch every penny, we have wholeheartedly embraced AI, which is now acting as our...
Retailers must now earn the trust of AI agents, not just shoppers
Retailers are losing direct control of the customer journey as shoppers hand the path to purchase over to autonomous AI agents. By Linda Saunders, country manager and senior director: solution engineering Africa at Salesforce Salesforce's Fourth Edition State of...
From insight to action: the next leap for African retail
African retail is changing quickly, but not always in the ways conventional digital transformation models anticipated. By Blessed Hwaire, value advisor: retail, consumer products and life sciences at SAP Africa, and Shobhit Jain, executive advisor: retail at SAP EMEA...
Peak retail season prep starts now
The online retailers who win Q4 are the ones who do the hard work in September. By the time November comes around, it is too late, writes Melinda Ellis van Zyl, enterprise sales lead of Shiprazor. Most South African digital retailers lock their systems down weeks...
Removing friction from the customer experience can also remove security
Cyber criminals often approach financial fraud by targeting the exact grey area where business and customer incentives can struggle to align: the point of transaction. It’s here that customers want instant and seamless, but businesses need to secure and verify. By...
Pilot adds AI intelligence with Navigator
Point-of-sale platform and control centre Pilot has launched Navigator, its new AI intelligence layer built to turn the wealth of data already in a Pilot POS system into instant answers and live insights. Operators can ask Navigator questions in everyday language and...
Facilities intelligence helps build connected checkouts, smarter buildings, always-on POS
For most operations leaders, a point-of-sale system is where a transaction ends. A customer taps a card, a receipt prints, the sale closes. Facilities management sits somewhere else entirely, in a different department, often a different budget line, dealing with a...
The most expensive metre in retail is the one that leads to the till
There are three questions that preoccupy South Africa’s retailers in 2026. How do you get customers through the door, how do you keep them there, and how do you persuade them to spend? By Dieter Oelofse, POS systems architect at Ecentric Payment Systems, and Shaun...
Stress-test now for Black Friday
I find myself having the same conversations with business owners in late November - always too late to make a difference – writes Sahil Affriya, founder and CEO of Shiprazor. They typically have three strong trading days as customers work through their wishlists. Then...
Shop2Shop and Pay@ enable bill payments
Shop2Shop and Pay@ have launched a partnership that lets informal retailers facilitate everyday bill payments directly on their existing Shop2Shop card machines. The solution sits inside the Shop2Shop vending application and offers traders access to Pay@’s network of...
Yoco and stub bring payments and accounting together
payments and commerce platform Yoco has enabled direct integration with homegrown online accounting platform stub. The integration connects Yoco’s system’s sales data with stub’s accounting platform to automate reconciliations, giving independent businesses an...
PayJustNow debuts on Peach Payments’ POS device
PayJustNow is available on the Peach Payments Digit Pro POS device. Anine de Kock, head of partnerships at Peach Payments, says: “The solution announced today offers easy PayJustNow integration into existing Peach Payments POS terminals for merchants.” This is...