Oct 17, 2023
Avaya is demonstrating its vision for a future of customer and employee experiences powered by generative AI at Gitex Global, taking place this week in Dubai. The company is showing how what it dubs generative customer experience (CX) uses AI throughout the CX...
Jul 6, 2023
Telkom Business is making artificial intelligence (AI) available to SMMEs, with users of its YEP! business portal for SMMEs now having access to tools for reputation management and social marketing. Each tool comes in a Standard (free) version, while the added...
Mar 8, 2023
Salesforce has launched Einstein GPT, the world’s first generative AI CRM technology, which delivers AI-created content across every sales, service, marketing, commerce, and IT interaction, at hyperscale. With Einstein GPT, Salesforce will transform every...
Sep 28, 2022
iSon Xperiences is using technology, including AI, to create valuable customer experiences for its banking partners. Its customer engagement regional partner, LivePerson, has now partnered with Capitec Bank, to transform Capitec’s customer experience....
Jun 20, 2022
FNB’s free eBucks Rewards programme has been awarded for the Best Use of Technology and the regional loyalty champion of the year for Middle East and Africa, at the 2022 International Loyalty Awards ceremony held in London. The International Loyalty Awards...
Apr 5, 2022
Merchants, a customer management partner specialising in the business process outsourcing industry (BPO), has partnered with Avaya to launch a cloud-based, multi-channel customer experience platform that will better enable local businesses to meet the ever-evolving...
