Dec 9, 2019
Shoppers at Makro’s 22 South African outlets and online store will now experience instant customer care and service by directly connecting with the retailer on WhatsApp. Features available in Makro’s chat offering include tracking orders, viewing current catalogues,...
Nov 21, 2019
DHL Express has launched a Multi-Channel Tool (MCT) that allows customers to interact with DHL Express via live chat and specialised email services. Hennie Heymans, CEO of DHL Express sub-Saharan Africa, says customers benefit from quicker response times and by...
Nov 1, 2019
Globetom, an agile business technology company, and Radixx International, an airline merchandising and distribution platform business, have partnered to create Radixx Insight, an artificial intelligence (AI) and machine learning (ML) platform that optimises airline...
Oct 14, 2019
Using a speed test to indicate the likely experience of an Internet customer is like trying to gauge a car’s performance simply by looking at its speedometer. That’s according to Huge Networks Commercial Director, Rad Jankovic, who says there are other...
Oct 4, 2019
Dimension Data has opened what it believes to be a first of its kind in South Africa, the Dimension Data Client Experience Centre, located at the Campus in Johannesburg. The centre offers an innovative and interactive experience that aims to serve as a platform where...
Sep 2, 2019
DHL Express has launched a new mobile platform that will allow its customers in sub-Saharan Africa to track and coordinate the delivery of their shipments with greater ease and convenience. This is according to Hennie Heymans, CEO of DHL Express Sub Saharan Africa,...
