Digitally enhanced public private partnerships
The term technology is wide and far reaching - it refers to a plethora of things, including manufacturing, process, and building technologies. This article, by Vino Govender, executive: strategy, mergers & acquisition and innovation at DFA, focuses on digital...
Creating a 21st century civil service
Digital transformation is a challenge for most industries, but the pains are felt most acutely in the public sector. There are several reasons for this, not the least because the sector represents a myriad of different types of enterprises with very different...
Ivorian government, Visa to digitise payments
The Ivorian government, represented by the Minister of Finance and Economy, has signed a Memorandum of Understanding (MOU) with Visa, a leader in payments, to digitise government services and ensure financial services are accessible to more Ivorians. Adama Koné, the...
Connected government: convenience or necessity?
As governments are working towards delivering quality services in increasingly complex environments, so Internet of Things (IoT) technology could provide new value for South African citizens, enhance capabilities, streamline processes and better engage partners. BBD...
Cyber-security defences for the public sector
In the public sector the risks of data breaches are vast, costing millions in halted or impacted operations, lost revenue, data recovery and more. By Sanjay Vaid, Ddrector: cybersecurity and risk services Africa for continental Europe at Wipro Allied to this is the...
Kenyan taxpayers get a better experience
With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71,9% on the Customer Satisfaction Index; a clear indication...
Technology can drive world-call service delivery
Local municipalities can, through partnerships with the ICT sector, leapfrog their global counterparts and deliver high-quality services to their constituents through the use of technology. Speaking at the annual research colloquium hosted by the South African Local...
Smart metering can help with SA’s water woes
This week's commemoration of World Water Day is more significant to South Africans than ever before. The drought in the Western, Eastern and Northern Cape has been elevated to Natural Disaster status - unlocking emergency government funding for relief for water scarce...
Best practices not always the best in public service
Public service leaders in emerging markets often look for best-practice initiatives and guidance on their own projects, but frequently fail to achieve desired outcomes, writes By Livingstone Chilwane, MD for health and public service at Accenture. While it makes sense...
Gauteng , GE Sign economic development MOU
The Gauteng Province and GE have signed a Memorandum of Understanding (MoU) to collaborate on projects in the key economic sectors of energy and healthcare. Under the MoU, GE and the Office of the Premier will work together to identify critical areas for collaboration...
Gemalto enables biometric passports in 30 countries
Gemalto has confirmed that its advanced epassport technologies are now being used in over 30 different countries. The company's position has been built on the supply of complete travel documents and key components such as polycarbonate data pages, visible and hidden...
Public-sector projects benefit from high-speed connectivity
It has been 23 years since the first Pan-African Conference of Ministers of Public/ Civil Service was held in Tangier. Since then there has been a lot of progress in the terms of public sector services on the continent, writes Vino Govender, executive: product...