Black Friday: don’t be a victim
The Black Friday sale tradition is gaining momentum in South Africa, with leading retailers promising significant discounts. For many consumers, the discounts will prove too tempting for caution as they happily part with their personal information and hand over their...
AI helps retailers navigate shopping season anomaly
A significant portion of retailers' annual profits are attributed to the festive shopping season - from Black Friday, to the weekend before Christmas Day - which generally spans over approximately three weeks. This year, however, an extra week of festive season...
Technology the new differentiator for retail
Increasingly, retailers need to create a compelling reason for customers to enter their stores and should look at technology as a way to differentiate themselves from the competition. "For the past two decades, retailers have tended to focus on saving costs and...
Technology improves the retail experience
Technology has entrenched itself into virtually every industry, and retail is no different. By Simon Shaw, business development manager: retail and consumer at Wipro, Africa A recent report from Forrester lists the top four retail tech trends as; personalising the...
M&B adds Samsung Pay
Mugg & Bean (M&B) has announced the launch of Samsung Pay as a payment option in their sit down, and on-the-go restaurants, nationwide. M&B customers that are also users of the recently unveiled Samsung Pay application, may now pay their bill using a...
Create in-store experiences that drive sales
Competition in the retail industry is fiercer than ever. Between ecommerce sites and subscription services, consumers have plenty of choices when it comes to where they spend their time and money. By Higor Torchia, country manager for Vend in the UK and EMEA To stay...
Retailers urged to prepare early for Black Friday
Enterprise retail software development specialist redPanda Software is urging retailers to prepare earlier for Black Friday - to scale their systems, leverage big data analytics and tools and capitalise on an exceptional customer experience. "Many local retailers...
Partnerships helps retailers move from bricks to clicks
It is no new revelation that traditional retailers are having to revisit their business models as new, agile e-commerce stores are eroding the reach of 'in store' retail outlets. To mirror the success of newer, online stores, large retailers are looking to modernise...
Transform financial planning in retail
When it comes to developing relevant operational plans, the finance teams of South African retailers must be able to adjust for the unique challenges of this environment whether it is the likes of mobile e-commerce or real-time data analysis. By Allan Saffy, FP&A...
Surveying the shift in customer experience within retail
Price has always been the most vital differentiator for consumers, when choosing between competing offerings. In the digital era, however, customer service and experience is fast replacing price as a way for retailers to distinguish themselves from the competition. By...
Made-in-SA tech transforms retail
South African retail has a new weapon to combat the war against its bricks-and-mortar assets. This positive development could help transform retail experiences for an industry that has squirmed as the digitisation of business put its stores in the crosshairs. It has...
Long live the brick and mortar store
Online shopping has never been easier or more intuitive. You're at work or laying in bed, and with a simple click of the mouse you can book a dream vacation or the latest curved smart television, or your weekly groceries can be delivered to your doorstep. And most...