GenAI reshapes retail by enhancing omnichannel CX
South African retail and e-commerce businesses are stepping up their game by weaving generative artificial intelligence (GenAI) into their omnichannel strategies to meet evolving customer expectations. Customers here tend to favour brands that deliver a smooth...
Retailability trades up on data evolution
Retailability, a group of retail brands in southern Africa, has harnessed Qlik solutions to enhance data-driven decision-making, streamline reporting and help the group prepare for AI readiness. Retailability, founded in 1984 and headquartered in KwaZulu-Natal, South...
Putting the customer first, adding value is key for Black Friday
Black Friday is almost upon us again, just in time to raise the stress levels for everyone involved. Shoppers are in a rush trying to find the deals that offer value, while retailers for their part need to achieve sales numbers in order to satisfy shareholders. By...
How retailers should be preparing for Black Friday
Black Friday has evolved from being a single day to a month-long sales event that places considerable demand on South African retailers, their staff and their systems. By Warren Hawkins, MD of Euphoria Telecom In the run up to this period, here’s what you should be...
Data analysis, reporting gives retailers edge for Black Friday
South Africa’s retail sector experienced an important shift when the Black Friday tradition entered the local landscape, most notably the introduction of a large spike in trading volume during the month of November, peaking around the day itself. This is according to...
Weelee Mega Store gets Pricer Electronic Label solution
Weelee’s flagship Mega Store in Centurion, has become the NEC XON Retail Business Unit’s first implementation of the Pricer Electronic Label solution in South Africa’s pre-owned vehicle market. Weelee, a fast-growing player in the pre-owned vehicle industry, sought to...
High cash usage drives a need for automated cash management
South African retailers face a complex operating environment, characterised by inefficient manual processes, challenges in managing cash flow, and tight margins. Automated cash management solutions offer a compelling answer to these challenges, enabling retailers to...
What does October hold in store for SMEs?
Eskom’s appeal to Nersa (The National Energy Regulator of South Africa) for a 36% electricity price hike for the 2026 financial year seems a slap in the face for businesses and consumers who were still basking in the glow of last month’s interest rate cuts and the...
Demand forecasting as a service a weapon for retail
Demand forecasting is a well-established and important field in retail, but accuracy and speed are becoming challenges in a fast-changing and ever evolving market. Category managers need advanced support to stay ahead in modern retail. This is according to Linda...
Use Black Friday to set your business up for success
The prevailing economy has seen a seismic shift in consumer behaviour and retailers hoping to cash in on the rapidly approaching shopping holidays will need to take a critical look at their strategies. Zaida Kamish, digital project manager at Incubeta SA Fortunately...
Data key for consumer loyalty as retailers look to AI
As the world transitions into the information age, data-driven insights, automation, and data management are becoming increasingly vital for business survival. For retail businesses in South Africa, whose success depends on maintaining a healthy customer base,...
Gen AI can help ease the burden of consumer decision-making
The South African retail landscape is contending with a range of challenges, such as high unemployment, severe inflation, shrinkflation, and the lingering effects of Covid-19. These pressures have transformed consumer expectations and added layers of complexity to...