Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
African leaders call for digital economy partnerships
African leaders gathered in Nigeria for the second annual Moonshot by TechCabal conference called for more strategic partnerships with the private sector to enhance Africa’s role in the global digital economy. A panel discussion, “Building Digital Economies for the...
Zutari completes MEP upgrade for ADC in Cape Town
Zutari has completed the mechanical, electrical and plumbing (MEP) upgrade for Africa Data Centres’ 6MW capacity expansion at its Cape Town 1 (CPT1) facility. The fast-track project was a brownfield site with existing structures. “We had to work around the existing...
RCS messaging enjoys growing significance
Rich Communication Services (RCS) traffic will quadruple over the next five years, according to a new whitepaper commissioned by global communications platform Infobip. Data from tech analyst Omdia shows RCS application to person (A2P) and person to person (P2P)...
Android continues market share growth
Android and iOS have been battling market dominance for more than a decade, and their constant rivalry has driven innovation and improved user experiences in the smartphone segment. Although both platforms introduced innovative features with each new version, outdoing...
Data centre demand prompts new cooling solutions
The rapid growth of artificial intelligence (AI) has significantly increased the demand for data processing capabilities and capacity, leading to the expansion of data centres globally. As these facilities operate continuously, their energy-intensive equipment are...
UCT converts waste to energy and water
The University of Cape Town’s (UCT) Centre for Bioprocess Engineering Research (CeBER) is working on a project that breaks down waste and converts it to an energy source for cooking or to produce water that can later be used to irrigate on-campus vegetable gardens....
Data privacy breaches costing insurance industry
Cyber claims have continued their upward trend over the past year - driven in large part by a rise in data and privacy breach incidents, according to Allianz Commercial’s annual cyber risk outlook. The frequency of large cyber claims (>€1-million) in the first six...
Financial inclusion demands better digital safety
Digital fraud cost South African consumers more than R740-million in 2022 alone, highlighting an urgent need for stronger digital safety measures to ensure true financial inclusion. And, as digital payments grow in popularity, so does the threat of fraud. The Southern...
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MIP introduces international outsourcing team
Specialist software company MIP has introduced an international outsourcing team. With Covid-19 pushing the boundaries of digital innovation, MIP has found its digital stack to be a prime solution for companies wanting to bridge the gap between securing legacy...
Reading marathon promotes African authors
YouTube has launched its first YouTube Africa Reading Challenge, an online reading marathon featuring authors, influencers and key opinion leaders across Africa. In a bid to help popularise the work of African authors across the continent, the personalities will read...
MetroFibre doubles speed on its open access network
MetroFibre is upgrading line speeds on its fibre to the home (FTTH) packages, with product adjustments effective from 1 June 2021 and rolled out over a two-week period after that. Existing direct FTTH customers and those of ISPs and resellers operating on MetroFibre's...
Paratus to open Zambian data centre
Paratus, a provider of business communication and hosting services in Zambia, will soon announce the opening of its new data centre in the heart of Lusaka. The new purpose-built facility will enable businesses to store and access their most vital asset, their data, at...
Affordable digital banking takes off in East Africa
In a region still dominated by cash and mobile money options, like M-Pesa, new collaborations between fintechs are looking to capture the price-sensitive market with innovative, open-loop digital payment solutions in East Africa. According to Mark Dankworth,...
Tech changes the game for the property sector
Data from residential property platform Leadhome suggests that their agents sell four times more properties than the industry average by simply making it easier for agents to do their jobs. The differentiator is technology, according to John Murray, Leadhome's chief...
Covid-19 crisis forces digital innovation
In a global pandemic, being able to engage immediately and effectively with a dispersed workforce has enabled companies to keep their people safe and their operations running. Wyzetalk says lessons learned working with one of the world's largest mining companies over...
Work from Anywhere Tech Talk Series – 2
In the latest Dell Technologies, Work from Anywhere Tech Talk Series, Dell thought leaders share insights into the latest tech trends. The series takes viewers through an informative journey looking at how organisations can take advantage of market conditions to...
Secutel wins information security certification
Secutel Technologies, a developer of physical security technology and provider of cloud-based solutions, has achieved the International Organisation for Standardization (ISO) 27001 certification. "With solutions that are aimed at the physical security of companies and...
Fixed LTE a viable connectivity option for SA
In recent years, fibre has taken preference over traditional fixed connectivity mediums in many South African homes due to reliable download and upload speeds with uncapped offerings. By Theolin Moodley, senior product manager: APN & LTE at Vox However, LTE and...
Data Management & Governance Consultant at Sabenza IT & Recruitment
An expert with a strong background in Data Governance and Data Management is NEEDED. Can you DO IT !!!We requires an expert with skills on Data Governance and Management within Government. Candidate must understand the relevant Framework documents and their context....
Business Analyst – Western Cape Cape Town CBD
Introduction: PeopleSolved is recruiting for a detail-oriented and analytical Business Analyst to join the local government sector. The ideal candidate will be responsible for analyzing business processes, identifying areas for improvement, and delivering data-driven...
Data Management & Governance Consultant at Sabenza IT & Recruitment – Western Cape Cape Town
An expert with a strong background in Data Governance and Data Management is NEEDED. Can you DO IT !!!We requires an expert with skills on Data Governance and Management within Government. Candidate must understand the relevant Framework documents and their context....
Front-End Developer at Parvana Recruitment
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Senior Business Intelligence Developer
You will work in the IT solutions team within an Asset Management company. You will be responsible for analysing, designing and building BI solutions that enable operations and business strategic goals. Your ability to solve complex problems and understand the...
Front-End Developer at Parvana Recruitment – Western Cape Cape Town
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Senior Business Intelligence Developer – Western Cape Cape Town
You will work in the IT solutions team within an Asset Management company. You will be responsible for analysing, designing and building BI solutions that enable operations and business strategic goals. Your ability to solve complex problems and understand the...
Lead Software Developer (C#.NET) (CH1015)
Our client, in the Payments and Lending industry, has an opening for a skilled Lead Software Developer to join their diverse team of C# developers.The Lead Software Developer will form a vital part of the software development team who is responsible for the...
Data Scientist
To facilitate data-driven decision-making and improve company operations, the Data Scientist will develop and execute cutting-edge AI and BI solutions. Drive data science projects, using sophisticated analytics and machine learning models to address difficult business...
Software Engineer (Typescript, React, Node.js)
ENVIRONMENT:Our client, a comprehensive digital agency located in Reading, UK, and Stellenbosch, South Africa, is in search of a skilled Software Engineer to become a valuable member of their team. As a problem solver, you will collaborate with both customers and...
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