Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Insurers have a critical role in defining ethical AI
Artificial intelligence (AI) promises to revolutionise how property and casualty (P&C) business gets done. As a result, P&C insurers are uniquely positioned to advance the conversation for ethical AI – not just for their own businesses, but for all...
Targeted global spend can save millions of children
In its eighth annual Goalkeepers report, the Bill & Melinda Gates Foundation urged world leaders to increase global health spending where it is needed most in order to boost children’s health and nutrition, especially in the face of the global climate crisis. The...
Decarbonisation boosts bottom lines, but progress has slowed
Despite the escalating climate crisis and 2023 marking the hottest year on record, corporate progress on decarbonisation has slowed. A new study by Boston Consulting Group (BCG) and CO2 AI reveals that companies have made minimal progress on climate issues over the...
Legal reforms needed to unlock wind energy future
As South Africa continues its journey toward a sustainable energy future, wind energy has emerged as a crucial element of the country’s renewable energy mix. With its rich wind resources and increasing demand for clean energy, the sector is well-positioned to...
RAG gains prominence in GenAI discussions
Retrieval-augmented generation (RAG) is becoming a critical focus in company discussions about generative artificial intelligence (GenAI), as organisations look to leverage real-time external data to contextualise and refine the accuracy of generated responses....
Temu app racks up 735m downloads
Since its launch in September 2022, the Chinese shopping app Temu has been gaining share in the global ecommerce market, successfully competing with industry giants like Amazon, eBay, and Shein. With its aggressive pricing and discounts, wide product selection, and...
Slump continues – but AR/VR headsets set to soar
The decline in worldwide shipments of augmented reality and virtual reality (AR/VR) headsets continued during the second quarter of 2024 (2Q24) as volumes contracted 28,1% YoY to 1,1-million units, according to IDC’s latest Worldwide Quarterly Augmented and Virtual...
Vuma rolls out affordable unlimited fibre to underserved areas
Following a successful pilot in Alexandra in 2023, Vuma has launched Vuma Key, an uncapped fibre service priced at just R99 per month. Vuma Key is a prepaid service with no penalties for missed recharges, designed specifically for low-income households earning less...
More News Today
Cybersecurity in 2020: lessons for tomorrow
The rollercoaster that was 2020 didn't leave us entirely bruised and battered. By Doros Hadjizenonos, regional sales director: SADC at Fortinet As you've undoubtedly heard several times by now, it's been quite a boost for technology adoption. Less mentioned, though,...
Chatbots are here to stay
The uptake of chatbot solutions is growing from strength to strength across the globe, as companies spanning various industry segments and verticals are beginning to realise that this technology can effectively transform the way businesses communicate with their...
Nokia and Airtel Kenya lay 5G foundations in Nairobi
Nokia has been selected by Airtel Kenya in a three-year deal to modernize Nairobi with high speed 4G and 5G-ready hardware from its comprehensive AirScale portfolio. Deployment, which began in June, will cover hundreds of sites and include upgrading existing 2G, 3G...
Security by design …
Security remains a consistent and ever-present challenge to the organisation today. The statistics that follow in its wake are certainly enough to keep any decision-maker awake at night. In 2020, Verizon's Data Breach Investigations Report found that 94% of malware...
How the Galaxy A Series Is Bringing Innovation To All
When Samsung unveiled the Galaxy A71 and Galaxy A51 to the Galaxy A Series family, they added even more reasons for South Africans to experience innovation for all. Built to bring meaningful and awesome mobile experiences to everyone, the Galaxy A71 and Galaxy A51...
21st Century and Analytico join forces
Remuneration and HR consultancy 21st Century has acquired data analytics company Analytico. The partnership adds IOPs (Input/Output Operations Per Second) capability to 21st Century's HR and analytics services. IOPs is the largest source of earnings information for...
South Africans abroad: SARS shows it teeth
The hotly debated amendment to Section 10(1)(o)(ii) or "Expatriate Exemption" took effect from 1 March 2020, with the questions on many expatriates' minds often being "how will SARS find me? What does the SARS audit of an expatriate look like and what questions should...
Things to consider before moving to the cloud
Once something that required evangelism and education, cloud computing has become increasingly pervasive in the South African business world. By Matt Surkont, CEO of BlueSky In fact, a 2019 survey found that 77% of businesses are using cloud services of some kind in...
Have a fraud free festive season
South Africans deserve a reason to be happy. After years of mounting economic pressure, where the cost of living has risen to record levels, the country was hit hard by the Covid-19 pandemic which brought our economy to a virtual standstill. South Africa's response to...
Financial institutions do not have to choose cyber security over user experience
Cyber fraud is rife in the financial industry, making it a big thorn in the side of banks and financial services companies who must continually switch-up their digital services and security to stay a step ahead of fraudsters. It's a balancing act on tricky terrain for...
1st/2nd Line IT Support Engineer – Western Cape Cape Town Region
1st/2nd Line IT Support Engineer (Remote - Cape Town Based)Support a UK-based MSP from sunny Cape Town - Remote Role on UK HoursIT Support - R18,000/month - Full-time, PermanentAbout Our ClientOur client is a UK-based Managed Service Provider with over 14 years of...
Developer C#.NET
My client in the UK is a fast-growing ERP solutions provider specializing in delivering end-to-end digital transformation through Acumatica ERP. They work with a wide range of clients across industries, providing scalable, cloud-based solutions. As part of their...
SAP HCM Consultant at Sabenza IT & Recruitment
Job Title: SAP HCM Consultant Location: Midrand, Gauteng Employment Type: Permanent Industry: Retail / Pharmaceutical About the ClientOur client is a leading player in the retail and pharmaceutical sector, dedicated to delivering quality healthcare and wellness...
Automation Engineer Jobs in the Netherlands – R1.1mil – R880k
Hire Resolve's client is urgently seeking the expertise of South African Automation Engineers to work in Joure, Netherlands. Please note that visa and sponsorship assistance provided. The successful candidates will be responsible for the technical heart of our...
Project Manager II/III
Project ManagerTo manage and deliver medium-sized projects from initiation through to completion, ensuring delivery is within the defined scope, budget, and timeline. The Project Manager will oversee projects across a variety of disciplines, aligning project outcomes...
Developer C#.NET – KwaZulu-Natal Ballito
My client in the UK is a fast-growing ERP solutions provider specializing in delivering end-to-end digital transformation through Acumatica ERP. They work with a wide range of clients across industries, providing scalable, cloud-based solutions. As part of their...
SAP HCM Consultant at Sabenza IT & Recruitment – Gauteng Halfway House
Job Title: SAP HCM Consultant Location: Midrand, Gauteng Employment Type: Permanent Industry: Retail / Pharmaceutical About the ClientOur client is a leading player in the retail and pharmaceutical sector, dedicated to delivering quality healthcare and wellness...
Automation Engineer Jobs in the Netherlands – R1.1mil – R880k – Gauteng Johannesburg
Hire Resolve's client is urgently seeking the expertise of South African Automation Engineers to work in Joure, Netherlands. Please note that visa and sponsorship assistance provided. The successful candidates will be responsible for the technical heart of our...
Project Manager II/III – Gauteng Braamfontein
Project ManagerTo manage and deliver medium-sized projects from initiation through to completion, ensuring delivery is within the defined scope, budget, and timeline. The Project Manager will oversee projects across a variety of disciplines, aligning project outcomes...
SQL Analyst
An exciting opportunity available within the energy solutions industry for a SQL Analyst, based in Bellville, Cape Town. This person will be responsible for maintaining and developing scripts and programs to perform specific database functions and to analyse data for...
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