Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Backdoor targets WeChat, DingTalk on macOS
Kaspersky researchers have identified a macOS variant of the HZ Rat backdoor targeting users of WeChat and DingTalk, two popular Chinese messaging platforms. The malware, first detected on Windows systems, now threatens macOS, potentially enabling lateral network...
Network security market shows signs of life
The network security market showed signs of recovery in the second quarter of 2024 - growing 6% YoY to reach $5,9-billion - and breaking a streak of six consecutive quarters of deceleration, according to Dell’Oro Group. This growth was primarily driven by solid demand...
Breached organisations spend more on cyber resilience
Organisations that have endured cyber incidents in the past don’t want to get burned again, according to Commvault’s 2024 Cyber Recovery Readiness Report and, consequently, they often reassess and invest in cyber resilience and recovery strategies in very meaningful...
Improved confidence drives uptick in electronic transactions
The BankservAfrica Economic Transactions Index (BETI), measuring the value of all electronic transactions cleared through BankservAfrica at seasonally adjusted real prices, showed a marginal uptick in August 2024. Increasing confidence levels, along with expected...
Investments in data protection are growing
Senior IT professionals in small-to-large-sized businesses are investing a substantial amount of their IT budgets into data protection and recovery, according to the latest Arcserve State of Data Resilience in the Enterprise survey. “The high standard deviation (21%)...
Finance leaders quick to adopt AI
The adoption of finance AI by finance functions has increased significantly in the past year with 58% using the technology in 2024 - a rise of 21 percentage points from 2023 - according to a new survey by Gartner. Gartner surveyed 121 finance leaders in June 2024 to...
Sharp growth forecast for edge computing
Global spending on edge computing is estimated to reach $228-billion in 2024, marking a 14% increase from 2023, according to IDC’s latest Worldwide Edge Spending Guide. This includes combined enterprise and service provider spending on hardware, software, professional...
Arsenal sign up NTT Data as digital transformation partner
NTT Data has signed a multi-year partnership to become Arsenal Football Club’s first Official Digital Transformation Partner, looking to bring new technologies to improve “The Gunners” supporter experience. The two organisations will work together over the coming...
More News Today
BCX gains Dell Advanced Service Delivery Partner status
BCX has been elevated by Dell from Service Delivery Partner to Advanced Service Delivery Partner Status. "Our commitment to improving the level of service we provide to our clients has not gone unnoticed," says Vish Rajpal, chief of IT solutions at BCX. "As a Support...
The risk manager is now hot stuff. Where to next?
People have been predicting for years that risk management will step from its back-office nook and into the leadership sphere. By Sean Pyott, MD of thryve This prediction gained some traction at the start of this century with integrated risk management (IRM) and...
Why efficiency matters in the modern data centre
For many decades, when anybody was talking about a computer’s performance, it would have been taken for granted that they were referring to its speed. In the high-octane world of today’s tennis court-sized supercomputers, this is measured in FLOPS, or floating-point...
SA fintech hopes to alleviate staff stress
Research indicates that 77% of South Africans are struggling financially due to the impact of the Covid-19 crisis. In addition, 86% of these consumers are concerned about their ability to pay their current bills and loans, with 21% planning to borrow the money from...
bidorbuy launches aggregated shipping service
bidorbuy is extending its shipping offering with a facility that will source quotes from leading courier companies and offer the most competitive rate at the time of shipping. The platform, called bidorbuy Shipping, is made possible through a partnership with...
Telkom expands FTTH coverage with Frogfoot
Telkom has brought Frogfoot, South Africa's third-largest fibre-to-the home (FTTH) provider, on board as a third party fibre network operator as of 2 November 2020. Frogfoot has an expansive fibre footprint in South Africa with more than 220 000 homes passed. "We are...
Ensure online shopping is safe and responsible this Black Friday
This year's Black Friday is no ordinary Black Friday: More South Africans than ever before will be shopping, and paying, online. According to a recent McKinsey & Company consumer sentiment survey, 40% of consumers intend to continue online shopping spend even when...
Australia’s Office Hub partners with SiSebenza
Office Hub, the proptech marketplace for listing and finding shared, serviced and co-working office space, has entered South Africa through a partnership with SiSebenza, the local co-working and flexi office player. "The local economic slump, exacerbated by Covid-19...
Sophos launches Rapid Response service
Sophos has announced the availability of Sophos Rapid Response, a fixed-fee remote incident response service that identifies and neutralises active cybersecurity attacks throughout its entire 45-day term of engagement. Sophos Rapid Response provides organisations with...
If you thought you knew Fujitsu, think again
It has been quite a year for us all, with the unprecedented effects of the Covid pandemic really accelerating digital transformation around the world. By Christian Leutner, vice-president and head of product sales Europe at Fujitsu For our business too, the...
Back-End Developer (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
Front Arena Developer – Remote Remote
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Front Arena Developer to join our financial services client based in Sandton for a 6-months contract role.What you will be...
Backend Software Developer – Gauteng Johannesburg Region
Seeking a Backend Software Developer with a strong background in payments, SaaS, or B2B systems. Key Requirements Minimum 6+ years' software development experience in B2B transactional, payments, or SaaS environmentsRelevant IT Degree (preferred)Strong backend...
Developer C#.NET
My client in the UK is a fast-growing ERP solutions provider specializing in delivering end-to-end digital transformation through Acumatica ERP. They work with a wide range of clients across industries, providing scalable, cloud-based solutions. As part of their...
SAP HCM Consultant at Sabenza IT & Recruitment
Job Title: SAP HCM Consultant Location: Midrand, Gauteng Employment Type: Permanent Industry: Retail / Pharmaceutical About the ClientOur client is a leading player in the retail and pharmaceutical sector, dedicated to delivering quality healthcare and wellness...
Automation Engineer Jobs in the Netherlands – R1.1mil – R880k
Hire Resolve's client is urgently seeking the expertise of South African Automation Engineers to work in Joure, Netherlands. Please note that visa and sponsorship assistance provided. The successful candidates will be responsible for the technical heart of our...
Project Manager II/III
Project ManagerTo manage and deliver medium-sized projects from initiation through to completion, ensuring delivery is within the defined scope, budget, and timeline. The Project Manager will oversee projects across a variety of disciplines, aligning project outcomes...
Senior Oracle Developer at Sabenza IT & Recruitment – Gauteng Johannesburg
As a Senior Oracle Developer, you will be responsible for designing, developing, and maintaining Oracle database solutions that support Momentum Investments' business objectives. You will work closely with stakeholders, project managers, and IT teams to deliver...
Senior Project Manager (Electrical) at Construct Executive Search – KwaZulu-Natal Durban Region
Applicants must have the following requirements: Must have a Bachelor's Degree or Diploma in Electrical Engineering or Construction.Must have 8-10 years of experience in the electrical and instrumentation industry.Must have experience as a Site Manager and Contracts...
Intermediate Java Developer at Sabenza IT & Recruitment
If you're a code-slinging Java enthusiast with a knack for building solid systems and getting into the nitty-gritty of architecture, we've got your next adventure. We're on the hunt for an Intermediate Java Developer to join our dynamic dev squad and help craft...
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