Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Modest Q2 growth for SA economy
The South African economy strengthened by 0,4% in the second quarter (April–June) of 2024. The finance, manufacturing, trade, and electricity, gas & water supply industries drove most of the economy’s momentum on the production (supply) side. On the expenditure...
Scientists report on last week’s meteorite that blew up over Gqeberha
Kathy Gibson reports - Scientists have confirmed that a big meteorite exploded close to Gqhberha last week (25 August), with witnesses reporting the flash and sound from hundreds of kilometres away. Researchers from the University of the Witwatersrand, Nelson Mandela...
SA children face big school readiness challenges
A major global survey of primary school teachers has revealed that a significant proportion of South African children are starting school without being developmentally ready, placing them at a disadvantage compared to their international peers. The survey, conducted...
UIF online platforms are down
The Unemployment Insurance Fund's (UIF's) online platforms are currently down. On 30 August 2024, the Pretoria High Court issued an interim interdict preventing, with immediate effect, a new service provider from rendering services for the UIF online portal. As a...
Cost of data breaches continues to soar
Although security teams worldwide are doing a much better job detecting and containing breaches, the average data breach cost continues to snowball, according to Stocklytics.com. In 2024, the average cost of a data breach skyrocketed to $4,88-million - up from...
Pre-paid electricity meters linked to energy poverty, food insecurity
A doctoral thesis by Isaac Kwamena Nunoo from the University of Cape Town's (UCT) School of Economics has highlighted the crucial role of electricity in enhancing household welfare in Ghana and South Africa. The thesis explores the impact of electricity and fuel usage...
ISPA echoes calls for regulatory support for MVNOs
ISPA, South Africa's official internet Industry Representative Body (IRB), welcomes recent calls for an appropriate, light-touch regulatory regime specifically tailored to support the growing number of Mobile Virtual Network Operators (MVNOs) introducing competition...
August vehicle sales underwhelm but NADA still optimistic
August vehicle sales in South Africa showed a 4,9% decrease compared to the same month last year - a drop that comes at a critical time for the automotive sector. "This decline is disappointing, especially considering the July sales results and improving consumer...
More News Today
Review your insurance cover with remote working
With millions of people around the globe working from home during the novel coronavirus (Covuid-19) pandemic, many organisations had to delve head-first into online working models, stress testing their effectiveness and adopting new working platforms. With the...
Boards must consider social media as key reputational risk
Social media have become a key communications channel, but they pose particular risks for organisations and especially their directors. This is according to Parmi Natesan, CEO of the Institute of Directors in South Africa (IoDSA), who says: "The bottom line is that...
No work, no pay: the Covid-19 salary crisis
The South African lockdown during the Covid-19 pandemic has had a significant impact on industry, market and business. Many organisations were unable to open or function during the first two levels (four and five) of the lockdown, while others were in limbo until...
Tips to enhance resilience
2020 has seen more people speaking of "resilience" than ever before. While some organisations are well underway on their resilience journeys, others still ponder what resilience really means and how to start building it, writes Padma Naidoo, GM: Advisory Services at...
Facebook opens new office in Lagos
Facebook has announed that it will open its second office in African in Lagos, Nigeria. Aimed at supporting the entire sub-Saharan Africa region, the office is expected to become operational in H2 2021 and will be home to various teams servicing the continent from...
Pinnacle extends Huawei distribution agreement further into Africa
Leading ICT distributor Pinnacle has extended its Huawei distribution agreement to include Botswana, Eswatini, Malawi, Mozambique, Namibia and Zambia. Huawei and Pinnacle initially commenced their partnership in 2015 and have seen some terrific growth in the past five...
SWIFT to enable instant, frictionless payments and securities processing
SWIFT has announced that, over the next two years and beyond, it will fundamentally transform payments and securities processing, retooling cross-border infrastructure as part of a new strategy approved by its board to enable the world's financial institutions to...
Alternative power solutions to mitigate load shedding
While South Africa continues to feel the effects of load shedding, resulting in a decrease in productivity and disruption to business operations, now more than ever, South Africa is in need of reliable, high-end technology to mitigate the impact of rolling blackouts...
Pandemic spurs need for digital ID
Digital ID systems, a prerequisite for developing functional e-governance platforms, have been on the agendas of many emerging economies for quite some time. However, the Covid-19 pandemic has reemphasized the importance of eIDs in providing social, medical and...
What recent data breaches tell us about cybersecurity in SA
The past couple of months should lay to rest any doubt over whether South African organisations are under sustained attack from cybercriminals. By Brian Pinnock, cybersecurity expert at Mimecast Over the past three months we've seen well-known local healthcare and...
UX Designer – Gauteng Johannesburg
Responsible for the experience design of innovative and impactful digital products and services across all digital channelsResponsibilities Conduct heuristic assessments of existing digital products to identify areas for user experience improvementDefine design...
Software Developer (Python)
ENVIRONMENT:Our client seeks a Software Developer to join their team in Cape Town. They are a dynamic Software Development company specializing in bespoke software solutions, architecture consulting, and systems integration. The ideal candidate should have a strong...
Project Manager at Sabenza IT & Recruitment
We are looking for an experienced and driven Senior Project Manager to lead the successful delivery of a high-impact initiative within the financial services sector. This project focuses specifically on credit card and consumer credit solutions and requires a...
Software Developer (Python) – Western Cape Cape Town
ENVIRONMENT:Our client seeks a Software Developer to join their team in Cape Town. They are a dynamic Software Development company specializing in bespoke software solutions, architecture consulting, and systems integration. The ideal candidate should have a strong...
Project Manager at Sabenza IT & Recruitment – Western Cape Cape Town
We are looking for an experienced and driven Senior Project Manager to lead the successful delivery of a high-impact initiative within the financial services sector. This project focuses specifically on credit card and consumer credit solutions and requires a...
C# Developer
An exciting permanent opportunity is available with our esteemed client in Pretoria for an Intermediate C# Developer. This role is perfect for a passionate individual eager to grow their skills and gain industry experience under the guidance of experienced senior...
UX Designer at Sabenza IT & Recruitment
We are looking for an experienced and creative UX Designer to help shape exceptional digital experiences that delight users and drive business results. As a UX Designer, you will be responsible for crafting intuitive, user-centered designs across all digital...
C# Developer – Gauteng Pretoria
An exciting permanent opportunity is available with our esteemed client in Pretoria for an Intermediate C# Developer. This role is perfect for a passionate individual eager to grow their skills and gain industry experience under the guidance of experienced senior...
UX Designer at Sabenza IT & Recruitment – Gauteng Johannesburg
We are looking for an experienced and creative UX Designer to help shape exceptional digital experiences that delight users and drive business results. As a UX Designer, you will be responsible for crafting intuitive, user-centered designs across all digital...
C# Developer
An exciting permanent opportunity is available with our esteemed client in Pretoria for an Intermediate C# Developer. This role is perfect for a passionate individual eager to grow their skills and gain industry experience under the guidance of experienced senior...
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