Agentic AI could solve common CX issues
By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner. Agentic AI is poised to revolutionise the way service interactions are conducted....
Evolving Trojan targets trusted platforms
Check Point Software Technologies has released its Global Threat Index for February 2025, highlighting the rise of AsyncRAT, a remote access Trojan (RAT) that continues to evolve as a serious threat within the cyber landscape. Once again, Ethiopia retained its top...
AI in the spotlight as 2024 ushers in economic uncertainty
Global economic prospects remain subdued and fraught with uncertainty, according to the latest Chief Economists Outlook released today, as the global economy continues to grapple with headwinds from tight financial conditions, geopolitical rifts and rapid advances in...
Brands should beware the ‘Application Generation’
Across the world, attitudes and behaviours toward applications and digital services are evolving at speed, writes Ronak Desai, senior vice-president and GM of Cisco AppDynamics and Full-Stack Observability, adding that people are becoming more sophisticated,...
The transformative impact of immersive technologies
The growing demand for immersive experiences is driving the evolution of advanced platforms and technologies. This is according to GlobalData, which says these innovations are set to transform how people engage with content and their environment, offering captivating...
CEOs waiting for GenAI to move past the hype
Generative AI (GenAI) exploded into the public consciousness in 2023 promising to transform the way business functions but, despite the potential, business leaders are struggling to convert hype into reality. According to a new report by Boston Consulting Group (BCG),...
East Africa to lead continent’s growth
In 2024, we can expect diverse growth trajectories across Africa, with East Africa emerging as a regional powerhouse. This is among the findings from the newly-launched Stears 2024 African Outlook Report, delivering nuanced insights into the continent's economic...
Quite a lot of those human errors are malicious
Cyber incidents caused by the 'human factor' are usually attributed to occasional employee errors, but a more important element often overlooked is deliberate malicious behaviour by staff. A new Kaspersky study found that, in the past two years, 82% of companies...
Intriguing year ahead for cloud-based collaboration
While generative artificial intelligence (GenAI) significantly influenced cloud-based collaboration in 2023, it was not the sole factor defining the field and, as 2024 approaches, the excitement continues. The year is set to be marked by AI's sustained influence, the...
Electric trucks hit major milestones in 2023
Major fleets have committed to transitioning at least 30% of their new heavy-duty truck purchases to be zero-emission vehicles, including electric models, by 2030. However, many companies are daunted by the extra upfront cost of electric trucks, as well as challenges...
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Business is now ready for voice
Open your phone's email or messenger app and start a new message. But don't type. Instead, tap the small microphone icon on the keyboard. Now you can simply dictate the message. By One Channel CEO Bernard Ford It's not perfect but works astoundingly well. Yet what you...
Africa’s WiFi growth in full force
World WiFi Day is celebrated every year on June 20th, signifying a day where governments, industries and consumers recognise the important role of Wi-Fi in socio-economic development. This special day celebrates the advances of Wi-Fi and how it enables affordable...
Commvault wins HPE kudos for storage solutions
Commvault has been named 2019 Hewlett Packard Enterprise (HPE) Technology Partner of the Year -- Storage Solutions at HPE's annual Global Partner Summit in Las Vegas. Commvault was recognised for tightly integrating its data protection solutions across HPE's storage...
Reduce wasteful expenditure in the supply chain
The Auditor General of South Africa defines irregular, fruitless and wasteful expenditure (IFW) as 'expenditure that was made in vain and could have been avoided had reasonable care been taken'. In supply chain, wasteful expenditure occurs when hidden risks,...
It’s good to talk even in a high-tech world
When we think of industries obsessed with customer experience, we often think about travel, retail or even retail banking. By Roger Woodend, director: media and technology at BT Industries that rely on positive reviews or face competitive landscapes. But, in reality,...
Microsoft signs up as Team DD’s cloud partner
Microsoft South Africa has announced that it is the official cloud partner of Team Dimension Data (Team DD). Team Dimension Data for Qhubeka is Africa's first and only registered WorldTour cycling team competing at the highest level in all of cycling's showpiece...
Liberty, Mindset Network launch Maths and Science app
Liberty has partnered with the Mindset Network to deliver Maths and Physical Science education to learners across South Africa using a mobile app - TenFold Education. The app is available for download on Android and iOS and Android smartphones. It offers educational...
Meeting the challenges of the changing workplace
The nature of work is changing. In a mobile-first, cloud-first world, it’s no longer good enough to provide a one-size-fits-all IT solution to every worker. Kathy Gibson spoke to Gareth Davies, HP Inc and HPE Brand Executive at Pinnacle, to find out how IT can ensure...
Failure to innovate could spell the end
The overall risk readiness for the Top 10 risks identified in Aon's 2019 Global Risk Management survey has dropped from 53% in 2017 to 51% in 2019. Failure to innovate and meet customer needs is one of the top 10risks, at number nine, with participants in the survey...
Local RFID solutions help mines with health and safety compliance
In the mining and construction industries, health and safety regulations must be adhered to at all times. There are strict requirements for Personal Protective Equipment (PPE) when entering certain areas of a mine or site, and if these requirements are not followed,...
Software Developer I
Software Developer I - 12 Month ContractSoftware Developer I - 12 Month ContractKey Responsibilities:Develop, test, and maintain applications using NetBeans, SQL, PostgreSQL, and DB2Collaborate with cross-functional teams to define, design, and ship new...
IT Project Manager
Join a leading company in the Manufacturing Sector that specialises in Retail Solutions and Innovative Products. This is an ideal opportunity to harness your 5+ years IT Project Management experience and be part of a dynamic and forward-thinking team. You will have...
Senior Software Engineer at The Foschini Group – Western Cape Cape Town
Package & RemunerationJOB DESCRIPTION Key Responsibilities: Design, code, test and implement APIs and applications in C# with .NET Framework and .NET Core , vNext along with REACT and [URL Removed] Work with architecture and engineering team members to build...
Software Developer I – Gauteng Sandton
Software Developer I - 12 Month ContractSoftware Developer I - 12 Month ContractKey Responsibilities:Develop, test, and maintain applications using NetBeans, SQL, PostgreSQL, and DB2Collaborate with cross-functional teams to define, design, and ship new...
IT Project Manager – KwaZulu-Natal KwaZulu-Natal
Join a leading company in the Manufacturing Sector that specialises in Retail Solutions and Innovative Products. This is an ideal opportunity to harness your 5+ years IT Project Management experience and be part of a dynamic and forward-thinking team. You will have...
Solutions Architect at The Foschini Group
Package & RemunerationJOB DESCRIPTION Key Responsibilities: Provide architectural and design leadership across solutions produced/consumed in/by the division. Collaborate with business architect and Business Analysts with business stakeholder engagement. Provide...
Senior Data Engineer
The Data Engineer will have a knack for data analysis, data manipulation and data modelling. The consultant will be responsible for understanding and driving the overall technical vision and planning of a client's organisation and translating business needs into...
Automated Tester at Sabenza IT
Join Our Team as an Automation Tester! Are you a skilled Automation Tester with a passion for driving quality and innovation? Do you thrive in a fast-paced, dynamic environment? If so, we want YOU to be part of our "Client's" team, working with one of South Africa's...
Solutions Architect at The Foschini Group – Western Cape Parow East
Package & RemunerationJOB DESCRIPTION Key Responsibilities: Provide architectural and design leadership across solutions produced/consumed in/by the division. Collaborate with business architect and Business Analysts with business stakeholder engagement. Provide...
Senior Data Engineer – Western Cape Century City
The Data Engineer will have a knack for data analysis, data manipulation and data modelling. The consultant will be responsible for understanding and driving the overall technical vision and planning of a client's organisation and translating business needs into...
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