Agentic AI could solve common CX issues
By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner. Agentic AI is poised to revolutionise the way service interactions are conducted....
Evolving Trojan targets trusted platforms
Check Point Software Technologies has released its Global Threat Index for February 2025, highlighting the rise of AsyncRAT, a remote access Trojan (RAT) that continues to evolve as a serious threat within the cyber landscape. Once again, Ethiopia retained its top...
Wrap: Gitex Global 2023
Gitex, held every year in Dubai, bills itself as the biggest IT show in the world. Kathy Gibson reports Dubai’s vision for a human-centric digital city Dubai is known as one of the world’s most technologically advanced cities, with an impressive array of...
Ancient diamonds shine light on the evolution of Earth
The analysis of ancient, superdeep diamonds dug up from mines in Brazil and western Africa has exposed new processes of how continents evolved and moved during the early evolution of complex life on Earth. These diamonds - which were formed between 650 million and 450...
Gartner forecasts 8% growth in IT spend
Worldwide IT spending is projected to total $5,1-trillion in 2024, an increase of 8% from 2023, according to the latest forecast by Gartner. While generative AI (GenAI) has not yet had a material impact on IT spending, investment in AI more broadly is supporting...
Intel launches Intel Core 14th Gen desktop processors
Intel launched the new Intel Core 14th Generation desktop processor family, led by the Intel Core i9-14900K. This latest-generation desktop processor family includes six new unlocked desktop processors at launch, delivering up to 24 cores and 32 threads and up to 6...
GenAI spend to reach $143bn, with 73% CAGR
A new forecast from International Data Corporation (IDC) shows that enterprises will invest nearly $16-billion worldwide on GenAI solutions in 2023. This spending, which includes GenAI software as well as related infrastructure hardware and IT/business services, is...
CIOs must prioritise AI ambitions and planning
rtificial intelligence (AI) - especially the leap in generative AI (GenAI) - is part of a larger shift in how humans and machines interact, according to Gartner. This shift provides two key focus areas for CIOs and IT executives as AI becomes an enterprise initiative,...
Big Tech faces multiple hurdles in the pursuit of Gen AI dominance
In a rapidly advancing technology landscape, generative AI (GenAI) stands out as the latest innovation frontier - and leading the charge in this domain are Big Tech (Alphabet (Google), Amazon, Apple, Meta, and Microsoft). However, with progress comes challenges, says...
Claims of cyberattack on Israeli power plant debunked
On 8 October, the hacktivist group known as Cyber Av3ngers claimed responsibility for a cyberattack on the Dorad power plant in Israel, showcasing PDF files and documents on their Telegram channel as proof. However, the Israeli authorities have not confirmed the...
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Increase online sales with personalisation
Personalisation is a key part of the customer experience and it should be a top priority for modern businesses. It's the answer to successful marketing and it enables businesses to create relevant and unique experiences through intelligent use of customer data. Modern...
10-year old Nigerian Wins Ericsson’s Girls Who Innovate competition
Ericsson, through its ninth annual participation in the 'Girls in ICT Day' across the Middle East and Africa, recently hosted the second edition of the annual 'Girls Who Innovate Competition' under the theme 'The Future of Education'. This year, 10-year old Kambinachi...
Acer launches Nitro gadget range
Acer has unveiled a new range of compatible Nitro gaming gadgets. The range includes: * Acer Nitro optical sensor mouse with seven buttons including a burst fire button and 20g acceleration with up to 4,000 dots per inch (DPI), and six-level adjustable DPI. * Acer...
Ruckus WiFi supports Facebook’s Express WiFi initiative
Ruckus Networks is joining Facebook's Express WiFi Certified ecosystem, a program that allows access point manufacturers to build WiFi hardware compatible with Express WiFi. Operators participating in Facebook's Express WiFi initiative will deploy the Ruckus virtual...
Virtual reality a game-changer for business
It is widely known that virtual reality (VR) is being incorporated into many new applications for gaming and entertainment. But it may surprise you to know that VR is also being utilized to provide all types of new creative solutions for businesses. By Todd Garrigues,...
Spring cleaning for your CV
Getting ready for a job search? Learn how to spruce up your curriculum vitae (CV) by cutting the clutter, reorganising around your centrepiece and polishing until your experience shines. It's easy to accumulate dusty old paperwork and unnecessary clutter after years...
SD-WAN: answering the enterprise question
The confluence of cloud, big data and compute has ignited demand for SD-WAN in a market hungry for competence and cost efficiency, by Réan van Niekerk, CEO of Metacom. According to the latest SD-WAN study by Dell-Oro Group, SD-WAN sales are predicted to reach...
Robo-advisory in insurance
Robo-advisors have come a long way since their launch more than a decade ago. Providing financial advice or online investment management with minimum human intervention, people have become more open to them in today's digital environment. Stuart Blyth, director at...
Women in tech series: Working together to make a change
South Africa is celebrating Women’s Month, showcasing its heroines, reflecting on their struggles and triumphs. In honour of Women’s Month, Dell EMC is showcasing some of the extraordinary women who work in its South African operations. Elizabeth Matsemela, Angela...
Suffer a data breach; lose up to one third of your customers
Findings from RSA’s recent survey in the UK showed that 28% of customers have elected to boycott companies that have been shown to mishandle personal data. “South African businesses should be prepared for similar consumer trends in the near future,” believes Anton...
Solutions Architect (Senior) at Parvana Recruitment
About our client:Our client, headquartered in the USA, offers a great work opportunity. Embrace work-from-home flexibility and long-term prospects, including overseas opportunities. Benefit from learning from the best in the field at a company with amazing perks and...
Graduate Software Development Programme (CPT / JHB) at Parvana Recruitment
About our Client:Our client specialises in delivering financial service solutions that empower their clients to achieve their aspirations. They pride themselves on fostering a collaborative and supportive environment built on trust and respect. With a team of over 600...
Data Implementation Specialist at Parvana Recruitment
About our client:Our client, established in the 90's and headquartered in Cape Town, has a global presence with over 500+ highly skilled employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing...
PROJECT MANAGER (SMALL TO MEDIUM MULTIPLE PROJECTS)
Based East Rand. Join large manufacturing, wholesale & retail Group that supplies the local SA market as well as selected African and European markets. In addition to multiple sales & wholesale Branches around South Africa there are many retail outlets where...
PROJECT MANAGER (SMALL TO MEDIUM MULTIPLE PROJECTS) – Gauteng East Rand
Based East Rand. Join large manufacturing, wholesale & retail Group that supplies the local SA market as well as selected African and European markets. In addition to multiple sales & wholesale Branches around South Africa there are many retail outlets where...
Senior Project Manager – Gauteng Johannesburg
ENVIRONMENT:This specialized solar consultancy is committed to facilitating the procurement of renewable energy and energy storage systems, whether through financing options or direct capital investment, with a focus on maximizing efficiency and minimizing risk for...
Full Stack Developer (JavaScript & Angular) – Gauteng Pretoria
ENVIRONMENT:Our client, a leading, cutting-edge health tech software company based in Pretoria, is seeking an exceptional developer with a strong command of various skills. If you excel in 2-3 of the following technologies: JavaScript (including Node.js, [URL Removed]...
Application Support Engineer
ENVIRONMENT:Our client is a leading provider of cloud Contact Center and Customer Experience (CX) solutions in Southern Africa, delivering advanced technology to a diverse and dynamic customer base. They are looking to appoint a skilled, experienced, and dedicated CX...
Application Support Engineer – Western Cape Cape Town
ENVIRONMENT:Our client is a leading provider of cloud Contact Center and Customer Experience (CX) solutions in Southern Africa, delivering advanced technology to a diverse and dynamic customer base. They are looking to appoint a skilled, experienced, and dedicated CX...
Data Analyst (Gaming)
QualificationMathematics/Statistics/Data Science (NQF Level 7), would also consider Computer Science/Physics/Engineering. ExperienceA combination of the below: 1+ years' proven experience of statistical analysis (hypothesis testing)2+ years' data analysis, data...
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