Agentic AI could solve common CX issues
By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner. Agentic AI is poised to revolutionise the way service interactions are conducted....
Evolving Trojan targets trusted platforms
Check Point Software Technologies has released its Global Threat Index for February 2025, highlighting the rise of AsyncRAT, a remote access Trojan (RAT) that continues to evolve as a serious threat within the cyber landscape. Once again, Ethiopia retained its top...
Crypto wallet downloads drop by one-third
Cryptocurrencies made a serious comeback this year despite the regulatory twists and ups and downs seen in the past months. However, the global interest in apps that allow for cryptocurrency storage continues falling. According to data presented by AltIndex.com,...
Dubai’s vision for a human-centric digital city
Kathy Gibson reports from Gitex - Dubai is known as one of the world's most technologically advanced cities, with an impressive array of intelligent and automated features making the city easy to navigate and govern. But, as they say in the classics, you ain't seen...
GenAI: a new solution looking for a problem
Kathy Gibson reports from Gitex - Artificial intelligence (AI) is the big buzzword of the day - but it will only be successful when and if organisations use it get value from their data. There is a tremendous amount of noise about AI at the moment, but Joe Reis,...
How to ensure AI is human-centric
Kathy Gibson reports from Gitex - In 1996, chess master Garry Kasparov agreed to a match against IBM's Big Blue computer - and lost. In analysing the game, Kasparov came to the conclusion that he hadn't in fact been beaten by a machine but by a human, because it was a...
Swift action urged to achieve gender equality by 2030
Dr Achieng Ojwang, executive director of UN Global Compact Network, South Africa - addressing the 20th Annual Standard Bank Top Women Conference - has emphasised the urgency of accelerating efforts to achieve United Nations Sustainable Development Goal 5 (SDG 5) which...
How enterprises are looking to succeed with GenAI
Recent research by Qlik shows that enterprises are planning significant investments in technologies that enhance data fabrics to enable generative AI success and are looking to a hybrid approach that incorporates generative AI with traditional AI to scale its impact...
Advanced tactics in cyberattacks using MATA toolset
Kaspersky cybersecurity teams (GReAT and CERT) have unveiled significant developments in the cyber espionage activities targeting Eastern European industrial companies with the use of the updated MATA toolset. The investigation - spanning months - exposed...
Financial professionals must adapt to expanding responsibilities
The role of finance is rapidly evolving - expanding in scope, requiring new skills and competencies, and demanding greater collaboration with teams across the organisation, according to a new report from the Association of International Certified Professional...
More News Today
Merck, MEST to host biotechnology hackathon
The upcoming M² Hack [Merck x Mest = M² Hackathon] in Cape Town is open. Merck and MEST join forces to power up this year's most exciting hackathon, with interesting challenges ranging from access to healthcare to biosensing and interfaces, and who better to join than...
Demand for two-in-one notebooks on the rise in SA
More and more South African consumers and businesses are investing in convertible or two-in-one mobile computers as they seek devices that offer them the versatility and functionality of a traditional notebook, paired with the portability and easy media consumption of...
O365 can make your business more productive – if you let it
One of the drivers of cloud migration is accessibility to cloud business systems like Microsoft Office 365 (O365). The idea of accessing office tools such as Word, Excel and others from anywhere and at any time, and the flexibility to add and remove users as required,...
Travelport expands FCM Kenya partnership
Travel commerce platform Travelport and FCM Travel Solutions (FCM) Kenya have announced an expanded long-term technology partnership. Under the new agreement, FCM Kenya will extend its relationship with Travelport to include the provision of the company's Universal...
New OMEN lineup from HP
HP has unveiled new OMEN hardware and mobile software innovations for gaming enthusiasts. The OMEN Obelisk, the latest addition to the desktop gaming family, will be one of the first systems to carry the NVIDIA GeForce RTX 20 Series of GPUs, while the OMEN Game Stream...
IRESS opens software design to users
Financial technology business IRESS has announced a new initiative, IRESS Labs, whereby users of its software will be able to input directly into the design and development process and use future functionality in advance of general release. IRESS Labs is now available...
PwC launches OT cybersecurity competency
Worldwide, cyber threats have become increasingly sophisticated and complex. As organisations embrace new technologies without fully understanding the implications these may have on the entire enterprise, they are rendering themselves susceptible to an array of...
Reuters partners with CG Consulting to grow in Africa
Reuters, the news and media division of Thomson Reuters, is the world's largest international multimedia news provider. Reaching more than one billion people every day, Reuters provides business, financial, national, and international news. Although best known for its...
Tough leadership role in IT? Sounds like a job for a woman
Women do great things, not by emulating male leaders, but by bringing their own uniquely powerful brand of leadership to the table. For Nereina Naicker, it's this philosophy that has helped her take the tech industry by storm. Too often the corporate world leaves...
Microsoft launches ‘Kaizala Pro’ in South Africa
Microsoft's latest mobile offering, Kaizala Pro, is now commercially available in South Africa. Microsoft Kaizala is a mobile app that improves the way businesses communicate and collaborate. It's designed for large group communication, workflow management, reporting...
Application Support Engineer – Western Cape Cape Town
ENVIRONMENT:Our client is a leading provider of cloud Contact Center and Customer Experience (CX) solutions in Southern Africa, delivering advanced technology to a diverse and dynamic customer base. They are looking to appoint a skilled, experienced, and dedicated CX...
Data Analyst (Gaming)
QualificationMathematics/Statistics/Data Science (NQF Level 7), would also consider Computer Science/Physics/Engineering. ExperienceA combination of the below: 1+ years' proven experience of statistical analysis (hypothesis testing)2+ years' data analysis, data...
Intermediate Full Stack Developer (React, Node.js) (Onsite)
ENVIRONMENT:Our partner is a globally acknowledged business consulting firm with expertise in enterprise resource planning, corporate performance management, business intelligence, financial and costing principles, shared services, and employee performance management....
Data Analyst (Gaming) – Gauteng Rosebank
QualificationMathematics/Statistics/Data Science (NQF Level 7), would also consider Computer Science/Physics/Engineering. ExperienceA combination of the below: 1+ years' proven experience of statistical analysis (hypothesis testing)2+ years' data analysis, data...
Intermediate Full Stack Developer (React, Node.js) (Onsite) – Western Cape Cape Town
ENVIRONMENT:Our partner is a globally acknowledged business consulting firm with expertise in enterprise resource planning, corporate performance management, business intelligence, financial and costing principles, shared services, and employee performance management....
Junior Software Engineer (CH1074)
Our client is a tech start-up making life better for everyday households in Africa and is looking for a Junior level Software Engineer at their offices in Cape Town, South Africa.The role is multifaceted in that it involves far more than pure software development. We...
Devops Engineer (Hybrid)
ENVIRONMENT:Our client is a software development company specializing in architecture consulting, systems integration services, and bespoke software solutions. Their mission is to make technology an asset for businesses, seamlessly integrating it to provide leverage...
Software Developer (COBOL) at Datonomy Solutions
We are seeking a talented and motivated Software Developer II to join our development team.The ideal candidate will have a strong background in COBOL, CICS, DB2, and JCL, with experience in maintenance programming and enhancements. This role will involve a mix of...
Software Developer (COBOL) at Datonomy Solutions – Gauteng Sandton
We are seeking a talented and motivated Software Developer II to join our development team.The ideal candidate will have a strong background in COBOL, CICS, DB2, and JCL, with experience in maintenance programming and enhancements. This role will involve a mix of...
Technical Systems Engineer at Datonomy Solutions
We are looking for a Technical Systems Engineer to join our team based in Cape Town. The purpose of the Technical Systems Engineer is to effectively drive system availability, performing technical support and system administration activities, and providing efficient,...
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