Agentic AI could solve common CX issues
By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner. Agentic AI is poised to revolutionise the way service interactions are conducted....
Evolving Trojan targets trusted platforms
Check Point Software Technologies has released its Global Threat Index for February 2025, highlighting the rise of AsyncRAT, a remote access Trojan (RAT) that continues to evolve as a serious threat within the cyber landscape. Once again, Ethiopia retained its top...
Pig butchering scammers use fake cryptocurrency trading pools
Sophos has released findings on a major shā zhū pán (pig butchering) operation using fake trading pools of cryptocurrency - also known as liquidity pools - to steal more than $1-million. The report, "Latest Evolution of 'Pig Butchering' Scam Lures Victim in Fake...
Mustek reports R10,13bn revenues
Mustek has announced a 13,7% increase in revenue for the year ended 30 June 2023, taking it to R10,13-billion. The gross profit percentage decreade to 13,9% from last year's 14,3%. Headline earnings per share were 375,18 cents, up 5%; and basic earnings per share were...
Young scientists compete for top honours
This year's Eskom Expo for Young Scientists International Science Fair (ISF) is set to be a global showcase of talent, featuring participants from 35 regions across South Africa, alongside international learners from 10 countries. From 3 October to 6 October 2023, a...
Maths competition winners announced
ASSAf (Academy of Science of South Africa), representing the DSI (Department of Science and Innovation) and NRF (National Research Foundation), have announced the winners of the SA IYBSSD School Competition, which was launched on 14 March 2022, on the UNESCO...
Tourism on path to pandemic recovery
International tourism has continued to recover from the worst crisis in its history as arrival numbers reached 84% of pre-pandemic levels between January and July 2023, according to the latest data from UNWTO. The Middle East, Europe and Africa lead the global...
GenAI to enhance creativity, automate routine tasks
How will large language models (LLMs), deep-learning algorithms that can recognise, summarise, translate, predict and generate content using very large datasets, affect current and future jobs? That is the focus of the new World Economic Forum white paper Jobs of...
One-third of companies already use AI security tools
Thirty-four percent of organizations are either already using or implementing artificial intelligence (AI) application security tools to mitigate the accompanying risks of generative AI (GenAI), according to a new survey from Gartner. Over half (56%) of respondents...
How governments and companies should advance trusted AI
AI is a profound opportunity. The stakes are high. AI is projected to enhance human productivity and unlock an astounding $16 trillion in value by 2030, writes Arvind Krishna, chairman and CEO of IBM. Not only will this fuel economic growth and boost GDP, but it will...
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Datacentrix receives Oliver Top Empowerment accolade
Datacentrix was acknowledged at the recent 17th Annual Oliver Top Empowerment Awards, receiving a highly commended certificate of excellence within the Top Empowered ICT Award category. The company also qualified as an award finalist for two additional categories: the...
Arbor Networks foils massive DDoS attack
Arbor Networks, the security division of Netscout, was recently put to the test - and passed with flying colours. This is according to Bryan Hamman, Arbor Network's territory manager for sub-Saharan Africa, who clarifies: "The world is now in the era of the...
FCM Connect adds travel security
FCM'S new technology suite, FCM Connect, gives travellers, bookers and managers critical safety and duty of care support via Secure, a risk management solution customised to each client's requirements. Secure features include itinerary based traveller tracking,...
Morocco to host IDC’s Francophone Africa CIO Summit 2018
International Data Corporation (IDC) has announced the return of its annual Francophone Africa CIO Summit, with Morocco's Mazagan Beach Resort in El Jadida set to host the 2018 edition on 3 May. Around 80 of the region's most influential information and communication...
Africa’s ports key to growth
Africa needs to take advantage of the economic potential of its ports and shipping sector if it is to realise its growth ambitions. Globally, ports are gateways for 80% of merchandise trade by volume and 70% by value. Investment in ports and their related transport...
Matriculants get a tech career boost
Unemployed matriculants are being given an opportunity of a lifetime by tech giant Samsung. Applications are currently open for the Women Technical Programme and the Boys to Men initiative. There are two intakes a year for each and applicants need to have a matric...
What electricity users and providers should know
Approximately 7-million prepaid electricity meters in South Africa need to be reset before November 2024 as the system that runs the credit tokens will run out of numbers at this time and all existing meters will stop accepting credit tokens. The South African...
GSMA debuts Global Money Certification
At the Mobile 360 - West Africa event, the GSMA announced the launch of the GSMA Mobile Money Certification, a global scheme for mobile money providers to offer safer, more transparent and more resilient financial services to millions of mobile money users around the...
Mobile workers’ tech might not be covered
If you are part of the global league of professionals who work from a "virtual office", be sure to tell your insurer how, where and when you use your electronic devices. Traditional office workers would normally depend on their office managers to take care of this...
Boost your battery to stay connected
After the screen, the battery in your mobile device is the most important part to protect so your smartphone or tablet performs optimally. All smartphone users want enough battery life to last the day so it's frustrating when, as a device gets older, it seems to have...
Field Support Engineer – Gauteng Sandton
We are seeking a proactive and skilled Field Support Engineer to join our team. You'll responsible for providing on-site technical support, maintenance, and troubleshooting for hardware, software, and network systems at client locations. The ideal candidate will...
Business Intelligence Developer – Gauteng Rosebank
Our client is looking for a seasoned BI Developer who will be involved in data modelling, dashboard creation, and providing insights to clients. Responsibilities: Design, build and deploy BI solutions.Evaluate and improve existing BI systems.Collaborate with teams to...
Automation Engineer (Remote) – Western Cape Cape Town
The automation engineer role is aimed not only at the company's internal requirements, but also at providing automation projects and efficiency improvements for the company's customers which will be scoped individually as required.Responsibilities include:- Detailed...
Application Support Engineer
ENVIRONMENT:Our client is a leading provider of cloud Contact Center and Customer Experience (CX) solutions in Southern Africa, delivering advanced technology to a diverse and dynamic customer base. They are looking to appoint a skilled, experienced, and dedicated CX...
Software Engineer
Software Engineer, Port Elizabeth , Salary Market related. Requirements: Good Knowledge of PLC Software Systems (Siemens Simatic S7, Siemens TIA, WinCC) Allen Bradley, Mitsubishi, ABB advantageousSet up & configure various network devices (Drives, Remote I/O,...
Automation Engineer
Role Description:The automation engineer role is aimed not only at the company's internal requirements, but also at providing automation projects and efficiency improvements for the company's customers which will be scoped individually as required.Responsibilities...
Application Support Engineer – Western Cape Cape Town
ENVIRONMENT:Our client is a leading provider of cloud Contact Center and Customer Experience (CX) solutions in Southern Africa, delivering advanced technology to a diverse and dynamic customer base. They are looking to appoint a skilled, experienced, and dedicated CX...
Software Engineer – Eastern Cape Port Elizabeth
Software Engineer, Port Elizabeth , Salary Market related. Requirements: Good Knowledge of PLC Software Systems (Siemens Simatic S7, Siemens TIA, WinCC) Allen Bradley, Mitsubishi, ABB advantageousSet up & configure various network devices (Drives, Remote I/O,...
Automation Engineer – Remote Remote
Role Description:The automation engineer role is aimed not only at the company's internal requirements, but also at providing automation projects and efficiency improvements for the company's customers which will be scoped individually as required.Responsibilities...
Senior Systems Developer
Our Client is looking for a Senior Systems Developer to enable and add value to the business by recommending appropriate technical solutions to business problems, through analysis, design development and integration of technical solutions that are efficient, reliable...
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