High-effort’ customer service transitions impact CX
Sixty-two percent of customer service channel transitions are "high-effort" for customers, according to Gartner, which adds that less than half of customers who experience a high-effort transition will use self-service again for their next interaction. A Gartner...
Why Threads is a genuine threat to Twitter
With the new Threads social media platform on the rise - destined, some say, to reshape how we communicate, promote brands, and engage with each other - an exciting new era is seemingly underway. "Among the launch of numerous social media platforms over the years,...
Logicalis Latin America acquires a stake in Kumulus
Datatec has announced that Logicalis Latin America has acquired a 30% stake in Kumulus, a company based in Brazil with 80 employees specialising in Microsoft cloud and data manged services. With this investment, Logicalis strengthens its ability to assist customers on...
Net1 CEO to step down
Net1 today announced that, after 22 years with Net1, CEO Herman Kotzé will be stepping down on 30 September 2020. "Following a number of transformational corporate actions over the last year, including the sale of certain material assets and the retirement of all...
Despite challenges, AI still on a growth trajectory
Worldwide revenues for the artificial intelligence (AI) market, including software, hardware, and services, are expected to total $156,5-billion in 2020, an increase of 12,3% over 2019. While this year's growth is somewhat slower than previous years due to the...
Covid-19-driven notebook momentum continues
The strong pandemic-related notebook momentum seen at the end of Q1 2020 carried on into Q2, according to the latest data published by IT market intelligence company Context. Notebooks continued to see extraordinary growth across Western Europe's largest distributors,...
IT services, software top government spending
Worldwide government IT spending is forecast to total $438-billion in 2020, a decrease of 0,6% from 2019, according to the latest forecast by Gartner. Global government IT spending will represent 16% of total enterprise IT spending across all industries, which is...
New bill seeks to criminalise more tax offenders
The new Draft Tax Administration Laws Amendment Bill (TALAB), released on 31 July 2020, proposes a law change that will effectively lower the threshold for SARS and the National Prosecuting Authority (NPA) to criminally prosecute taxpayers. By Jean du Toit, head of...
Standard Bank teams up with Silicon Cape
The Silicon Cape Initiative, an NPO and ecosystem enabler for tech-powered startups in the Western Cape, has announced a co-operation with Standard Bank. Silicon Cape chairperson Dr Sumarie Roodt comments: "Our partnership with Standard Bank highlights how carefully...
Diversity a new priority in the insurance industry
There is a growing appreciation of diversity and inclusion as a means of enhancing organisational performance. This is the word from Thokozile Mahlangu, CEO of the Insurance Institute of South Africa (IISA), who says that diversity and inclusion have become key...
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Microsoft System Engineer – North West
key Responsibilities:System Design and Implementation: Design, deploy, and maintain Microsoft server systems, including Windows Server, Active Directory, and related services, ensuring scalability and high availability.Server Administration: Perform server...
IT Project Manager – Gauteng Johannesburg Region
Experience Required:2 Years experience in the IT industry. (Project Management) Certified PRINCE2 Practitioner Peripheral installations and fault diagnosis Working knowledge of additional project methodologies such as PMBOK or AgilePM. Extensive, recent experience as...
Fiori UI5/CDS/Odata Developer at Accenture – Gauteng Midrand
Qualified candidates will work on SAP® implementations and support projects. This position's primary function is to provide applications and solutions consulting to the customer and project team by understanding, analyzing and translating those requirements to...
Product Business Analyst – Gauteng Pretoria CBD
We are looking for an enthusiastic individual with strong analytical skills to assist in the realization of Business Strategy, through the understanding and clear communication of product requirements to all impacted stakeholders. This key position in a dynamic...
Solutions Architect – Telecomms
Role purpose: The Solution Architect is responsible for designing and leading the implementation of a solutions and capability architecture for business capability, according to the overall business vision and target architecture. This role is responsible for the...
Microsoft System Engineer
key Responsibilities:System Design and Implementation: Design, deploy, and maintain Microsoft server systems, including Windows Server, Active Directory, and related services, ensuring scalability and high availability.Server Administration: Perform server...
Citrix Engineer
key Responsibilities:Citrix Infrastructure Design: Plan, design, and architect Citrix virtualization solutions that meet the organization's needs for application and desktop delivery, load balancing, and remote access.Deployment and Configuration: Deploy and configure...
Mid Software Developer at Accenture
Mid Software DeveloperLocation: Johannesburg/ Cape Town, CountryAbout Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their...
Junior Helpdesk Support Technician at Tax Consulting South Africa
Vacancy: Junior Helpdesk Support TechnicianLocation: Bryanston We are looking for a friendly and reliable MS 365 Junior Helpdesk Technician to provide technical assistance and hardware support to our teams in a MS365 cloud native ecosystem. The candidate will need to...
Solutions Architect – Telecomms – Gauteng Centurion
Role purpose: The Solution Architect is responsible for designing and leading the implementation of a solutions and capability architecture for business capability, according to the overall business vision and target architecture. This role is responsible for the...
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