AI search will play an outsize role in e-commerce
Digital commerce is undergoing a seismic transformation as generative AI platforms become mainstream discovery tools, according to Euromonitor International. Euromonitor International's Voice of the Consumer: Lifestyles Survey 2025 finds that over half of consumers...
Humans will be more cost-effective than GenAI for CX
By 2030, cost per resolution for generative AI (GenAI) will exceed $3, higher than many B2C offshore human agents, according to Gartner. Rising data center costs, a pivot from subsidised growth to profitability for AI vendors, and increasingly complex use cases that...
UCT launches African Hub for AI safety, governance debates
The University of Cape Town (UCT) and the Global Centre on AI Governance (GCG) have launched the African Hub on AI Safety, Peace and Security, a platform designed to ensure that African perspectives are at the centre of global artificial intelligence (AI) safety...
Nokia, fibertime roll out fibre to the townships
In collaboration with Nokia – and in line with its goal of connecting 2-million homes by 2028 - fibertime is expanding its fibre broadband access footprint to include an additional 400 000 homes located across South Africa’s underserved communities. As part of the...
Passengers are already digital … why isn’t travel?
Passengers are losing patience with time-consuming airport processes – they are living digital-first lives; they manage their finances, health, and mobility from their phones – but when it’s time to fly, they’re still asked to queue, print, and repeat. This year’s...
Gaia telescope captures the Milky Way’s great wave
The Milky Way galaxy never sits still: it rotates and wobbles. And now, data from the European Space Agency’s Gaia space telescope reveal that our galaxy also has a giant wave rippling outwards from its centre. We’ve known for about a hundred years that the galaxy’s...
Datatec expects increased earnings
Datatec has issued a trading statement for the six months ended 31 August 2025, alerting shareholders that earnings for the period will be substantially higher than last year. All divisions within the group have delivered very strong financial performances in H1 FY26...
Glencore transitions to renewable energy with Discovery Green
Discovery Green and Glencore have signed a 20-year renewable energy supply agreement which will see the replacement of the majority of the electricity consumption at four of Glencore’s major mining operations with renewable energy. Starting in 2027, Discovery Green...
BBI and Huawei boost SA connectivity
Broadband Infraco (BBI) and Huawei have launched an upgraded intelligent backbone network aimed at bringing high-capacity, affordable broadband to millions of South Africans. “We are bridging the digital divide on two fronts - closing the digital inequality gap at...
NTT Data, AWS to deliver AI-powered contact centre solutions
NTT Data has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect. As part of the agreement, NTT Data will launch Managed Customer Experience (MCX) for...
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Stepping up youth employability for jobs and better life chances
Imagine routinely hearing this from young Africans: ''I run my own startup. I plan to hire three young people as the business is expanding", or ''I was employed by a good company only three months after I finished school and I'm enjoying my job.'' By Vera Ng'oma,...
AI modelling boosts next-gen AI systems
Imagine a scenario where you need to contact a call centre regarding a complex billing issue, writes Chris Wiggett, head: data and analytics at NTT Data in Middle East and Africa. But first, an AI agent immediately analyses your query, finds relevant information in...
Powering and cooling AI and accelerated computing
There's no doubt, across any industry, that artificial intelligence (AI) is here, and it is here to stay. The use cases for AI are virtually limitless, from breakthroughs in medicine and enhanced farming techniques, to high-accuracy fraud prevention and personalised...
5G drives African infrastructure investment, digital inclusion
The advent of 5G is one of the most important technological developments for the global economy in the last few years. By Rami Osman, director for business development at MediaTek Middle East and Africa High-speed mobile connectivity is catalysing dramatic digital...
Know the person behind the CV and the partner pitch
A key new hire or business partner can have a significant impact on a company - for better or worse. Knowing the facts behind the polished CV or perfect partner pitch should be a non-negotiable. This is the word from Sameer Kumandan, MD of SearchWorks, who describes a...
Why you need to know your stuff in a world with AI
We now see daily reports indicating that an increasing number of workers across various sectors are using AI tools to support their job functions, writes By Dr Chris Jardine, group CEO of Tsebo Solutions Group. In a recently published article by the Harvard Business...
The synergy of GenAI and cybersecurity
As the digital landscape evolves, the intersection of Generative AI (GenAI) and cybersecurity emerges as a critical battleground. This dynamic convergence presents both unprecedented threats and unparalleled opportunities, positioning cybersecurity professionals at...
AI can boost public service efficiency and effectiveness
South Africa's 2023 Governance, Public Safety, and Justice Survey reveals a troubling decline in public trust towards essential services such as transport and clinics, a stark contrast to the more favourable perceptions reported in 2019. By Junaid Kleinschmidt,...
Regtech, human expertise tighten up compliance
Tightening up anti-money laundering (AML) and counter-terrorist financing (CFT) processes while keeping budgets under control is a significant challenge for every financial institution (FI) today. The right regulatory technology (regtech) can help FIs stay...
Virtual agents can help nail hyper-personalisation
Despite being the coal face of business-consumer contact, call centres have long struggled to offer personal customer experience. Virtual agents may finally solve the problem, combining powerful data and language processing models with adaptable personas to deliver a...
Analyst SCP at PnP
Role SummaryTo manage the full Wholesale Supply Chain process, including the accurate capturing of allocations, effective inbound ordering, and the monitoring of DC capacity. The role is responsible for overseeing aged stock management and ensuring consistent...
Analyst SCP at PnP – Western Cape Kenilworth
Role SummaryTo manage the full Wholesale Supply Chain process, including the accurate capturing of allocations, effective inbound ordering, and the monitoring of DC capacity. The role is responsible for overseeing aged stock management and ensuring consistent...
Fintech Project Manager
Lead complex FinTech projects at the cutting edge of financial innovation. Is this you? You're a proactive and driven project leader who thrives in dynamic, fast-paced environments. Your natural ability to manage cross-functional teams, coupled with clear...
Senior Software Developer (PHP Larevel)
Our client is seeking a Senior Software Developer with extensive, hands-on experience in Laravel, Docker, MS SQL (especially Stored Procedures), and Azure. This is a senior-level technical role requiring deep expertise, independence, and strong diagnostic...
Fintech Project Manager – Gauteng Sandown
Lead complex FinTech projects at the cutting edge of financial innovation. Is this you? You're a proactive and driven project leader who thrives in dynamic, fast-paced environments. Your natural ability to manage cross-functional teams, coupled with clear...
Senior Software Developer (PHP Larevel) – Gauteng Pretoria
Our client is seeking a Senior Software Developer with extensive, hands-on experience in Laravel, Docker, MS SQL (especially Stored Procedures), and Azure. This is a senior-level technical role requiring deep expertise, independence, and strong diagnostic...
Junior Data Analyst
If your academic record reads like a fairy tale and you will thrive in a fast-paced mission led environment, take a closer look! In addition to drive evidence-based decisions, you will earn in US dollars while working in a flexible hybrid model based in the heart of...
Full Stack Developer (Senior) 1724
Conduct with the feature team members, system analysis, design, development and testing for their assigned technical products or applications within the context of an agile/DevOps delivery model.Maintain and develop, deploy, and operate frontend and backend cross...
Junior Data Analyst – Western Cape Cape Town
If your academic record reads like a fairy tale and you will thrive in a fast-paced mission led environment, take a closer look! In addition to drive evidence-based decisions, you will earn in US dollars while working in a flexible hybrid model based in the heart of...
Full Stack Developer (Senior) 1724 – Gauteng Pretoria
Conduct with the feature team members, system analysis, design, development and testing for their assigned technical products or applications within the context of an agile/DevOps delivery model.Maintain and develop, deploy, and operate frontend and backend cross...
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