Unofficial GenAI tools will help solve customer service issues
By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner. Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple...
Obituary: Elmari Keyser
Well-known industry personality Elmari Keyser has died after a prolonged illness. Keyser has been a presence in the IT industry for the last 15 years, having begun her career at Datacentrix in 2009. She also worked as a brand executive at Pinnacle, and as both sales...
Geo-distributed businesses using container development under attack
More than three quarters (85%) of geo-distributed companies in the Middle East, Turkiye and Africa (META) region using container development methods experienced cybersecurity incidents in the last 12-months, according to the latest Kaspersky study. These...
Strategy for Africa to unlock tech benefits set
Regulators have endorsed a set of guidelines to maximise the benefits of transformative information and communication technologies (ICTs) at the Global Symposium for Regulators (GSR-24) in Kampala. The "GSR-24 Best Practice Guidelines" agreed by ICT regulators include...
Google Translate adds more SA languages
Google Translate has expanded its support to include 110 new languages, including South Africa's TshiVenda and siSwati, bringing the total number of South African languages available to nine. Part of Google's 1,000 Languages Initiative, which uses AI models to support...
Nomad visas set to benefit SA tech industry
The new South African remote work, or digital nomad visa, could be a gamechanger for the local tech industry and entrepreneurs, providing a positive step towards positioning the country as a global hub for remote work, innovation and skills transfer. The visa, which...
OpenAI messaging systems breached in hack
A hacker gained access to details of OpenAI technologies in a cybersecurity breach earlier this year. However, it's believed that the systems used to house and build the company's artificial intelligence (AI) systems wasn't breached. The hack of the company's internal...
MEA enterprise technology key in US-China trade war
Two developments in the Middle East and Africa (MEA) region have become signposts of a struggle between America and China involving enterprise technology: Huawei has become the first cloud vendor to create a cloud region in North Africa, and the UAE-based AI group G42...
Massive growth in data centre sales and value
The surging use of AI technologies, which require significant computing power and storage, has fueled a data centre boom, which is expected to continue in the following years. According to data presented by Stocklytics.com, the global data center market is expected to...
Legal and compliance leaders want a bigger impact on company strategy
Legal, compliance and privacy leaders list strengthening their personal impact on company strategy as their top priority for 2024, according to a survey by Gartner. Improving third party risk management (TPRM), and ensuring compliance programs can keep pace with...
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Customers are looking for value in the cloud, not cheap solutions
Infrastructure is the foundation upon which businesses thrive and managed service providers build their businesses, but in today's environment you need to offer unique solutions that show your customers value if you intend to grow. By Andrew Cruise, MD of Routed A...
Beat the Great Resignation with human experience management
With the world gripped in a state of unprecedented uncertainty following the disruption of the pandemic and the transformational impact of technology, companies are facing an uphill battle with attracting, motivating and retaining top talent. According to Shiraz...
Why can’t your chatbot just solve my query?
Chatbots are, to be blunt, everywhere. It feels as if you can hardly visit a website these days without a bot asking how they can help you. By Ryan Falkenberg, co-CEO of Clevva It’s not just a matter of perception either. According to research from Gartner, chatbots...
Open source: the future of continued innovation
A growing appetite from organisations for innovation and the requirement for an alternative to traditional proprietary software are two serious driving factors in the growth of open source technology globally. So says Quintin Brussow, Red Hat development lead at...
Fixing global payroll with cloud services
Paying people is a demanding task. It requires financial planning, input from different parts of the organisation, complying with legislation, and - of course - paying a valuable workforce on time. Then there are the ongoing demands of accurate reporting, improving...
Load shedding, new work realities change how we collaborate and communicate
By the time South Africa lifted the last of its Covid-19 restrictions in late June, many companies had already returned to the office full time. By Andrew Bourne, regional manager: Africa at Zoho Corporation But, not long after the restrictions were lifted, South...
Satellite connectivity improves patient outcomes
The Covid-19 pandemic highlighted weaknesses in healthcare provision infrastructure in many countries, including South Africa. During the last two years, ease of access to healthcare became a vital determinant of people’s experiences of the virus, and their chances of...
How to benefit from the data warehouse
South African companies are looking for ways to maximise their data footprint, eliminate traditional siloed approaches, and provide users with a frictionless experience to extract valuable insights. The right data at the right time in the right form is an enabler for...
Achieve compliant and measurable ESG impact
Investing into environmental, social and governance initiatives and strategies delivers measurable value to the organisation over the long and the short term. However, initial investment hype alongside so-called ‘greenwashing’ has left many companies and investors...
Welcome to the Metaverse, the next frontier of business
The metaverse may seem like a scary unknown entity to businesses, but it doesn't need to be. It starts with a bit of openness and experimentation, writes Nevellan Moodley, head of financial services and technology at BDO South Africa. The world is transitioning from...
Senior Business Intelligence Developer – Western Cape Cape Town
We are looking for a Senior Business Intelligence Developer to join our team in Cape Town. You'll be responsible for creating and managing ETL processes that transform data from various source systems into actionable insights. Leveraging ETL tools and primarily coding...
Solutions Architect – Gauteng Rosebank
This role is based in Gauteng and is Hybrid We are seeking an experienced Solution Architect to join our team and drive significance together. We are looking for a candidate that would like to build on their expertise, form part of a growing team, Primary Duties and...
Senior Business Analyst (CH1087)
Our client is a leading software services and consulting company focusing on delivering innovative solutions with a strategic emphasis on generative AI.They have an opportunity for an experienced problem-solver with in-depth knowledge of Business Analysis to join our...
QA Team Lead
Role and Responsibilities: The Team Lead QA Engineer will oversee a team of QA Engineers, driving both manual and automated testing processes. This individual will be responsible for ensuring the delivery of high-quality software products, improving testing...
Data Management Consultant
Can You Turn Data Into Gold? We need a Data Management Consultant to help businesses unlock the full potential of their data. If you're a pro at structuring, analyzing, and optimizing data flows, apply now and let's transform information into innovation!...
Senior Business Analyst (CH1087) – Western Cape Cape Town
Our client is a leading software services and consulting company focusing on delivering innovative solutions with a strategic emphasis on generative AI.They have an opportunity for an experienced problem-solver with in-depth knowledge of Business Analysis to join our...
QA Team Lead – Remote Remote
Role and Responsibilities: The Team Lead QA Engineer will oversee a team of QA Engineers, driving both manual and automated testing processes. This individual will be responsible for ensuring the delivery of high-quality software products, improving testing...
Data Management Consultant – Gauteng Johannesburg Region
Can You Turn Data Into Gold? We need a Data Management Consultant to help businesses unlock the full potential of their data. If you're a pro at structuring, analyzing, and optimizing data flows, apply now and let's transform information into innovation!...
IT Officer
A well-established national research foundation is seeking to appoint a IT Officer who will be responsible for the support of IT services to SKAO staff Science Operations Centre (SOC) South Africa and beyond. To manage technical assistance and support on the SKAO...
Service Desk Analyst
Our Client is looking for a Service Desk Analyst who will be responsible for providing first line technical support and customer service. A broad understanding of technical procedures and infrastructure is required. Your role will be to handle customer interactions on...
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