Third-party platforms the ‘new front door for customer service’
More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT - with search engines being the most popular starting point, according to a new survey by Gartner. The survey of 5 801 customers conducted in...
Amazon’s 1,5-million workforce dwarves its rivals
In the world of tech titans, revenue and profit are measured in hundreds of billions of dollars - and their workforce comes in tens of thousands of people. And while Apple remains the top earner in this elite group - raking in nearly $3 000 per second (meaning it...
GenAI will make 2025 intriguing for collaboration platforms
While generative artificial intelligence (GenAI) significantly shaped team collaboration platforms in 2024, its influence will only continue in 2025. The year is set to be an intriguing one, marked by rising adoption of Agentic AI, transformation of contact center...
Starship blows up after successful booster catch
SpaceX’s Starship exploded during its ascent burn yesterday. According to SpaceX, posting on X: “Starship experienced a rapid unscheduled disassembly during its ascent burn. Teams will continue to review data from today's flight test to better understand root cause....
How to navigate cloud security challenges
Cloud adoption lies at the heart of digital transformation, providing organizations with the agility and flexibility they need to stay competitive in today’s rapidly changing marketplace. Competing in a digital-first economy requires developing personalised customer...
Power and utilities control rooms set to embrace AI
By 2027, 40% of power and utilities will deploy AI-driven operators in control rooms, reducing human error risks, but increasing cyber-physical system security vulnerabilities, according to Gartner. The 2025 Gartner CIO and Technology Executive Survey indicated that...
SA young scientists to compete at Taiwan International Science Fair
Innovative research projects by South African young scientists focused on AI-driven customer insights and sustainable plant propagation solutions, will be on display at the Taiwan International Science Fair 2025. More than 600 young scientists from 27 countries...
How much content governments ask Google to remove
Government requests for content removal on Google climbed to nearly 330 000, with an annual average growth rate of 34% since 2020. This is according to a global Surfshark study, which found that the number of requests has more than doubled, having started at over 44...
Redington to distribute Qlik in MEA
Qlik has announced a partnership with Redington in the Middle East and Africa. “Partnering with Redington allows Qlik to expand our reach into one of the most dynamic and rapidly growing markets globally,” says David Zember, senior vice-president of worldwide channels...
Apple disables AI feature
Apple has announced that it is disabling an artificial intelligence (AI) tool that aggregates and summarises news headlines. This follows complaints by some media outlets, including the BBC, that the software misrepresented news reports. At the same time, Apple is...
More News Today
Leveraging AIOPs at the storage layer improves IT focus on business
The current environment is exceptionally challenging for businesses from an IT perspective. By Eric Herzog, chief marketing officer at Infinidat Some of the issues organisations must contend with include lack of time, the need for talent with critical skills, and...
Hyper personalisation, enhanced CX key to Black Friday campaigns
Despite tough economic conditions, such as surging inflation and the rising cost of living that are forcing consumers to tighten their belts, South African retailers are preparing to cash in on the busiest day of the year for retail sales - Black Friday. By Kabelo...
The hidden price tag of Black Friday: popular scams and how to avoid them
The promise of a great bargain is attractive for SA shoppers, but cybercriminals have special scams of their own in store warns Carey van Vlaanderen, CEO at ESET Southern Africa. This year more South Africans will swop busy shopping centre queues for the checkout...
Is your CX ready for the Black Friday test?
As a business owner, your ultimate aim is to increase revenue. You want to gain more customers. You also want those customers to return and give you repeat business. All of this is possible when the customer experience sits at the foundation of your operational...
Helping retailers handle the holiday rush
Every year, Black Friday causes a massive spike in online transactions and online shopping activity. However, Amazon recently announced that they expect the upcoming holiday shopping season to be a little slower than usual. By Nick Durrant, co-founder and MD of...
Huawei offers partner value-adds
Huawei in on an active recruitment drive to sign up partners for its new Commercial Division. The company is building up its business channel system and looking to partner with a variety of different partners with experience in the commercial market, who understand...
LSD achieves VMware Master Services Competency in Cloud Native
LSD, a company that builds platforms to accelerate cloud-native application modernisation, today announced that it has successfully achieved a Cloud Native VMware Master Services Competency. This competency demonstrates that LSD is committed to helping organisations...
Higher levels of cyber awareness needed to combat festive season cybercrime
Following years of pandemic-induced economic pressure, the South African economy is slowly showing signs of recovery. As the country heads into the festive season and the traditional peak shopping period, many consumers are returning to normal, pre-pandemic...
Turn an e-commerce fling into a long-term relationship
Choices, choices. Just like most other purchases, consumers now have so much choice, be it online or a more conventional approach, and it's easier than ever to click or 'swipe' brand promotions away. And in a digital age, if we want to still be in play, brands need to...
Confidence in data integrity subject of a disconnect
Findings underscore differing perceptions of the efficacy of data architectures, data management, and even the data itself, for fuelling confident decision-making. By Gary Allemann, MD of Master Data Management A new report, The Future of Data Architecture Study,...
IT Architect – Business and Data
A well-established business is seeking to appoint an IT Architect – Business and DataThe role of IT Architect – Business and Data is responsible for the strategic business transformation within company and overseeing critical deliverables; such as business capability...
Tech Lead – Gauteng Gauteng
Lead Developer – Cloud-Based Platforms | Johannesburg (Hybrid) R 1 200 000 - R 1 400 000 CTC A Combo role - Servant Leader / Tech Lead?? What You'll Do:Lead and mentor a team of developers (perm & contract) while actively coding (50–60%).Drive sprint-level...
IT Architect – Business and Data – Gauteng Centurion
A well-established business is seeking to appoint an IT Architect – Business and DataThe role of IT Architect – Business and Data is responsible for the strategic business transformation within company and overseeing critical deliverables; such as business capability...
BI Analyst
Purpose of the RoleWe are seeking a proactive and highly skilled BI Analyst to transform data into actionable insights that drive process improvements, enhance cash flow, and optimise stock management. This role requires a technically strong professional who can...
DevOps Engineer – 1003
DevOps Engineer with deep knowledge of OpenTelemetry Framework, open source technologies i.e. Grafana (Tempo / Loki / Mimir), Prometheus and Nagios as tools required for a reputable global company based in GautengIT QualificationExperience in configuration/development...
BI Analyst – Gauteng Benoni
Purpose of the RoleWe are seeking a proactive and highly skilled BI Analyst to transform data into actionable insights that drive process improvements, enhance cash flow, and optimise stock management. This role requires a technically strong professional who can...
DevOps Engineer – 1003 – Gauteng Pretoria
DevOps Engineer with deep knowledge of OpenTelemetry Framework, open source technologies i.e. Grafana (Tempo / Loki / Mimir), Prometheus and Nagios as tools required for a reputable global company based in GautengIT QualificationExperience in configuration/development...
Under Ground Support Technician
IT Support Technician - Underground OperationsWe are seeking a skilled and reliable IT Support Technician to join our team supporting the OT (Operational Technology) underground environment. The ideal candidate will have strong infrastructure support experience,...
IT Architect
Transform the Future of Agri-Finance Technology as an IT Architect Business and Data (Centurion | Permanent | Division: IT & Operations) Attention: Reimagine Enterprise Architecture at the Heart of Agricultural ImpactAre you a visionary IT Architect passionate...
Under Ground Support Technician – Remote Remote
IT Support Technician - Underground OperationsWe are seeking a skilled and reliable IT Support Technician to join our team supporting the OT (Operational Technology) underground environment. The ideal candidate will have strong infrastructure support experience,...
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