Investments in quantum computing are expected to increase in the next 24 months, according to new survey results from International Data Corporation (IDC). The number of organisations allocating more than 17% of their annual IT budgets for this technology are expected...

CIOs and technology leaders guiding their firms through the challenges of the 2020s must enable technology-driven innovation and deliver on the goal of customer obsession if they hope to compete in a post-pandemic marketplace. This is according to Forrester, which...

Kathy Gibson reports from SMEXA 2015 – IT service management is not about whether you implement ITIL of CoBit – it’s about integrating people, processes and technology to increase business value and effective governance. Marval’s Edward Carbutt points out that service...

Kathy Gibson reports from SMEXA 2015 – The business could be the loser if companies fail to invest in service governance. This is the word from Pink Elephant’s Marina le Roux, who stresses that poor governance could have numerous negative effects – and end up costing...

Kathy Gibson reports from SMEXA 2015 – Organisations that don’t prepare for major incidents could end up having to deal with uncontrolled chaos. This is the word from Thinking Dimensions’ Adriaan du Plessis, who thinks that incident management should be made a process...

To remain relevant in a changing world, service governance professionals need to optimise the value they offer, increasing value while lowering costs – in fact, effectively implementing ITIL. People often ask why it’s important to have service governance in the first place,” says Peter Brooks, author of the book “Adopting Service Governance”. “I bet Volkswagen didn’t ask someone to cheat on their emissions tests – but it happened.

Cell C will launch WiFi calling to its full customer base on 1 October. “With thousands of WiFi hotspots nationally and millions more internationally, this service will really provide customers with an affordable mobile service anywhere in the world,” says Cell C CEO Jose Dos Santos.

Cell C has launched commercial LTE service to customers in Gauteng and KwaZulu-Natal (KZN). This follows an investment of about R2-billion in its LTE data network in 2015. The company plans to spend a further R6-billion over the next two years to roll out LTE in other...

Kathy Gibson reports from SMEXA 2015 – Using big data can help IT service desks save time and money while improving the service they offer their users. According to Kevin Leslie, SPM director at HP Software EMEA, the concept of bimodal IT has fundamentally changed the...

Kathy Gibson reports from SMEXA 2105 – Smart machines, the Internet of Things (IoT0, big data, cloud computing and social media are all driving business to become more digital, while the way employees work is changing as well. In this environment, companies have to...