Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
AMD debuts Ryzen chips to enhance gaming
AMD has launched its next-generation Ryzen processors designed specifically to enhance performance for gamers. The lineup features the new AMD Ryzen 7 9800X3D Desktop processor, based on the "Zen 5" architecture and utilising 2nd Gen AMD 3D V-Cache technology. With...
The pivotal role of cities in global growth and stability
Business leaders and policy makers recently gathered at the World Economic Forum's fourth annual Urban Transformation Summit to address the increasingly critical role of cities in today’s shifting geopolitical landscape. Cities, which generate over 80% of global GDP,...
A better approach to talent reviews …
Only 30% of managers who participate in talent reviews believe their leadership bench is strong, according to new research from the Gartner HR practice. A May 2024 Gartner survey of nearly 1 900 managers who participate in talent reviews also found: Nearly 60% spend...
Paratus completes East-West Africa fibre route
Paratus Group has completed its East-West Africa fibre route, offering a fast and resilient link to anywhere in the world from anywhere in the southern African region. The Paratus East-West route, the first coast-to-coast terrestrial route using Paratus built fibre...
AI plays a role in protecting biodiversity
AI and biodiversity both thrive on complexity. For AI, massive amounts of data fuel machine learning models, helping them to recognise patterns, make predictions and solve problems. In most cases, the richer and more diverse the data, the smarter and more adaptive AI...
Absa PMI paints positive picture
Following a strong close to Q3, the seasonally adjusted Absa PMI dipped slightly by 0.7 points to 52.6 in October, down from a revised 53.3 in September. Although the PMI fell, it remained above 50 for the second consecutive month, indicating continued expansion in...
AI drives a surge in skills development needs
As digital and AI trends continue to disrupt work, 85% of business leaders agree that the need for skills development will dramatically increase over the next three years, according to Gartner. According to a June 2024 Gartner survey of 330 business leaders, 93%...
IT distribution revenues remain stable
Distributor revenues inched up from the previous quarter to $20,2-billion in the third quarter of 2024 (3Q24), according to the International Data Corporation (IDC) North America Distribution Tracker. Year-over-year growth was down a fraction of a percent with...
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Storage-as-a-service is enhanced and optimised with AIOps
Organisations today have realised the relevance of adopting a hybrid cloud strategy as issues such as data sovereignty, privacy, compliance and more, can result in the requirement for a hybrid cloud strategy. By Hayden Sadler, country manager at Infinidat...
Check your email, you may have been auto-assessed by SARS
The annual tax season commenced on 1 July and is in full swing. For most taxpayers, this time of the year is usually associated with a considerable amount of stress as they deal with the pressure of having to file returns by a deadline and then worry about whether and...
Westcon-Comstor to host Imagine Botswana 2022
Westcon-Comstor Sub-Saharan Africa will host Imagine Botswana 2022 event in Gaborone on 17 August 2022, with the theme The Software-Centric Business Evolution. The event will be supported by a line-up of vendors and will close off with a series of channel awards. "We...
Open source at the forefront of next-gen ICT infrastructure management
The demands placed on businesses to automate and streamline ICT infrastructure management has placed open source technology under the microscope and highlighted a range of benefits. Industry experts are adamant that the open source market will experience triple-digit...
Moove partners with Uber to launch mega fleet for ride-hailing in India
Mobility fintech Moove, which is Uber’s largest vehicle supply partner in EMEA, is launching in India as a part of its global expansion. Moove, which provides revenue-based financing to mobility entrepreneurs, has expanded from its African roots to Mumbai, Hyderabad,...
For improved company success, prioritise your people
A PwC Global Workforce Hopes and Fear Survey polled over 52 000 workers from 44 countries and found that 35% of people planned to ask their employer for more money in the next 12 months, and planned to quit if they did not get it. So what can businesses, many of whom...
Embracing self-service analytics essential for business enablement
As organisations fast-track digital transformation initiatives in the aftermath of the pandemic, access to quality, timeous data has never been more critical. Better client insights, and improved products and services are reliant on information to provide input to...
Why schools and universities should be printing in-house
While some of our schools and colleges, particularly private schools, are becoming digitised, with digital black boards and tablets in class, there are still many day to day school essentials that simply have to be printed, for security and prosperity. For example,...
It’s possible to save costs while moving to the cloud
A perennial hot topic, even more so currently, is budget. Everyone wants to cut costs, save money and make smart investments. Transitioning to the cloud is one of the ways many companies are attempting to do so. But moving absolutely everything to the cloud all at...
Struggling to find software developers?
Software developers with specific skills and languages were in short supply before the pandemic and continue to be in short supply in South Africa. How can companies adjust to the new realities after the pandemic? By Stephen van der Heijden, vice-president: growth at...
Backend Python Developer (CT – Onsite) – Western Cape Cape Town
ENVIRONMENT:Our client is redefining the parking industry by transforming parking lots into smart, digital spaces. Their advanced technology leverages license plate recognition, management software, and digital payments to deliver seamless parking experiences. Based...
FI/CO ABAP Developer (Contract – Euros) at Parvana Recruitment
This is a remote position.About our client:Our client is a professional management consultancy and IT services provider, focused on delivering creative and innovative digital solutions. Their client base includes both startups and large corporations, but their mission...
Full Stack Developer
The Full Stack Developer is responsible for designing, developing, and maintaining scalable web, desktop and mobile applications using .NET, Java for Android, and SQL. This role involves working on both front-end and back-end components, ensuring seamless integration,...
FI/CO ABAP Developer (Contract – Euros) at Parvana Recruitment – Remote Remote
This is a remote position.About our client:Our client is a professional management consultancy and IT services provider, focused on delivering creative and innovative digital solutions. Their client base includes both startups and large corporations, but their mission...
Full Stack Developer – Gauteng Pretoria
The Full Stack Developer is responsible for designing, developing, and maintaining scalable web, desktop and mobile applications using .NET, Java for Android, and SQL. This role involves working on both front-end and back-end components, ensuring seamless integration,...
2nd Line IT Support (Hybrid) Azure
Our client is a dynamic international company with its head-office based in Century City, Cape Town. PLEASE NOTE THAT THIS IS A HYBRID POSITION AND ONLY CANDIDATES RESIDING IN CAPE TOWN ON START DATE WILL BE CONSIDERED.A 2nd Line Support Engineer is a professional who...
Network Administrator
Job Summary:Secure and maintain the organisation's computer systems network. Maintain a reliable, secure and efficient data communications network. Key Performance Areas Plan and Set Up Network InfrastructureMaintain High Availability Network InfrastructureConduct...
Project Manager
A well-established and reputable multi-disciplinary engineering and project management organization specializing in innovative solutions for the mining industry is seeking a highly capable Project Manager with deep experience in shaft-related projects. This is a...
2nd Line IT Support (Hybrid) Azure – Western Cape Century City
Our client is a dynamic international company with its head-office based in Century City, Cape Town. PLEASE NOTE THAT THIS IS A HYBRID POSITION AND ONLY CANDIDATES RESIDING IN CAPE TOWN ON START DATE WILL BE CONSIDERED.A 2nd Line Support Engineer is a professional who...
Network Administrator – Gauteng Primrose
Job Summary:Secure and maintain the organisation's computer systems network. Maintain a reliable, secure and efficient data communications network. Key Performance Areas Plan and Set Up Network InfrastructureMaintain High Availability Network InfrastructureConduct...
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