Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
Rapid growth ahead for global business services
The global business services (GBS) sector is not only one of the fastest growing sectors in the country but is set to see rapid growth in the coming year – despite an unstable global economy, according to Business Processing Enabling South Africa (BPESA), The...
See images from first space-based coronagraph
The National Oceanic and Atmospheric Association (NOAA) has shared the first images from the Compact Coronagraph (CCOR-1), a powerful solar telescope onboard the new GOES-19 satellite. CCOR-1, the world’s first operational, space-based coronagraph, began observing the...
SAWEA hails public procurement programme reforms
The South African Wind Energy Association (SAWEA) has acknowledged the key interventions to reform the public procurement programme, announced by the Minister of Electricity and Energy, Kgosientsho Ramokgopa. Developed through extensive stakeholder consultations,...
Seacom offers colocation, IP transit with Equinix
Seacom now offers colocation and IP transit services via the JN1 International Business Exchange (IBX) data centre owned and operated by Equinix in Johannesburg. The new data centre, which came into service in July 2024 and was officially opened on 23 October, offers...
Tech leaders to triple adoption of AIOps
According to Forrester’s 2025 technology and security predictions, 75% of technology decision-makers will see their technical debt rise to a moderate or high level of severity by 2026. This will be due to the rapid development of AI solutions, which are adding...
African Development Bank calls for bold solutions to African poverty
Climate change, global financial shocks and growing food insecurity are threatening Africa, the world’s fastest-growing continent and hampering achievement of global development goals. To tackle these challenges and speed up the continent’s efforts to achieve these...
Kaspersky IDs security flaws in Unisoc
Kaspersky Industrial Control Systems Cyber Emergency Response Team (ICS CERT) experts have discovered critical vulnerabilities in Unisoc SoCs that could allow bypassing security measures and gaining unauthorised remote access by exploiting modem communication with the...
Digitalisation can empower informal merchants to unlock Africa’s growth
The digital transformation of sub-Saharan Africa’s economy will not be complete without a focus on helping the region’s hundreds of thousands of small, micro and informal merchants to digitalise their businesses. And payments represents a natural starting point for...
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KID, DataRobot partner to make data science more accessible
A partnership between data specialists Knowledge Integration Dynamics (KID) and global AI Cloud leader DataRobot is automating and democratising artificial intelligence (AI) and machine learning (ML), putting it into the hands of more South African businesses. Markus...
Girl Gamer Esports Festival 2022 to open in Cape Town
The Girl Gamer Esports Festival, which celebrates and promotes women's competitiveness in esports, will take place on 25 and 26 June at the ATK Arena in Cape Town. The official games of the Girl Gamer Esports Festival are Counter-Strike: Global Offensive and League of...
Future-ready businesses will prioritise top-to-bottom upskilling
As technological innovations accelerate the transformation of all aspects of our society, the shift to a digital-only world has made digital proficiency a must for today's jobs. By Zuko Mdwaba, area vice-president of Salesforce South Africa Despite the increased...
Cybersecurity must-haves when it comes to defending business systems
Earlier this year, TransUnion was the target of a hacker group who obtained access to one of its servers containing the personal records of a significant number of South Africans. By Chris Norton, regional director for Africa at Veeam The group demanded a $15-million...
Your data strategy must constantly evolve
Many companies have embarked on digital transformation journeys to shift their focus towards becoming data-driven organisations. Fundamental to this is having a data strategy in place that will enable the business to better deal with the complexities of the rapidly...
It’s time to rethink customer engagement
Customer engagement (CE) has become a commodity. It's the definitive metric by which organisations are measured and defines customer loyalty and longevity. By David Steyn, business manager: customer engagement at Decision Inc A recent Salesforce study found that 83%...
Infinidat launches global partner portal, expands channel sales
Infinidat has announced new moves to advance its strong position in partnering, supporting and co-selling with channel partners, accelerating adoption of storage-as-a-service (STaaS), and enhancing partner sales enablement. Infinidat will roll out a new global version...
Ericsson and Red Hat empower service providers
Ericsson and Red Hat are expanding their collaboration for validation of network functions and platforms to enable service providers to bring their next generation services to market faster in a multi-vendor scenario. As service providers deploy 5G, they are focused...
Israeli bank turns to Stanchion for secure payments
Stanchion Payment Solutions has successfully completed HSM migration for one of Israel's top three banks. The bank has migrated from ARX hardware security modules (HSMs) to Futurex HSMs. HSMs power the bank's secure payments environments such as managing the...
App development tools for a new age
The war for tech talent is well and truly engaged, with South African organisations competing for scarce skills resources against companies around the world. The brain drain is nothing new and South Africa continues to lose skilled workers to international...
Project Manager at Sabenza IT & Recruitment – Western Cape Cape Town
We are looking for an experienced and driven Senior Project Manager to lead the successful delivery of a high-impact initiative within the financial services sector. This project focuses specifically on credit card and consumer credit solutions and requires a...
C# Developer
An exciting permanent opportunity is available with our esteemed client in Pretoria for an Intermediate C# Developer. This role is perfect for a passionate individual eager to grow their skills and gain industry experience under the guidance of experienced senior...
UX Designer at Sabenza IT & Recruitment
We are looking for an experienced and creative UX Designer to help shape exceptional digital experiences that delight users and drive business results. As a UX Designer, you will be responsible for crafting intuitive, user-centered designs across all digital...
C# Developer – Gauteng Pretoria
An exciting permanent opportunity is available with our esteemed client in Pretoria for an Intermediate C# Developer. This role is perfect for a passionate individual eager to grow their skills and gain industry experience under the guidance of experienced senior...
UX Designer at Sabenza IT & Recruitment – Gauteng Johannesburg
We are looking for an experienced and creative UX Designer to help shape exceptional digital experiences that delight users and drive business results. As a UX Designer, you will be responsible for crafting intuitive, user-centered designs across all digital...
C# Developer
An exciting permanent opportunity is available with our esteemed client in Pretoria for an Intermediate C# Developer. This role is perfect for a passionate individual eager to grow their skills and gain industry experience under the guidance of experienced senior...
Business Intelligence Developer (Microsoft Power BI) at Red Ember Recruitment (PTY) Ltd
Red Ember recruitment is recruiting for a Business Intelligent Developer for our client in the East of Johannesburg. The BI Developer will be responsible for creating, managing, and optimising Microsoft Power BI dashboards and reportsRequirementsReport and Dashboard...
C# Developer – Gauteng Pretoria
An exciting permanent opportunity is available with our esteemed client in Pretoria for an Intermediate C# Developer. This role is perfect for a passionate individual eager to grow their skills and gain industry experience under the guidance of experienced senior...
Business Intelligence Developer (Microsoft Power BI) at Red Ember Recruitment (PTY) Ltd – Gauteng Brakpan
Red Ember recruitment is recruiting for a Business Intelligent Developer for our client in the East of Johannesburg. The BI Developer will be responsible for creating, managing, and optimising Microsoft Power BI dashboards and reportsRequirementsReport and Dashboard...
Business Intelligence Developer at NRF National Research Foundation
Postion Summary: The National Research Foundation (NRF) seeks to make an appointment for the position of Business Intelligence Developer within the Data Science directorate which forms part of the Digital Transformation business unit. The incumbent will support and...
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