Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Opinion: Trump’s aid review a win for Africa
NJ Ayuk, executive chairman of the African Energy Chamber, offers his opinion on the implications of Western aid on industries like oil and gas. After President Trump announced a 90-day overseas spending freeze, Secretary of State Marco Rubio said "every dollar" must...
Tariff implications larger than 2018 trade war
Expectations for 2025 were for robust US growth and a fragile recovery in other nations. As US president Donald Trump settles into the White House, his unpredictable policies have the power to turbo-charge or upend these assumptions. Investors should prepare to...
Call for Africa to reshape its economic narrative
The Global Africa Business Initiative (GABI) has issued its Unstoppable Africa 2024 Executive Summary, shedding light on transformative strategies and solutions to reshape Africa’s financial narrative and accelerate economic growth. The report highlights GABI’s call...
Buckle up: 2025 is going to be a rough ride
Kathy Gibson reports - We are in for a bumpy ride in 2025, with artificial intelligence (AI) just one of the many global trends influencing the world around us. Indeed, futurist Dion Chang, founder of Flux Trends, describes 2025 as “stepping into the void”. He...
Cybersecurity should be top industry priority for 2025
The German Federal Office for Information Security (BSI) has found that an average of more than 2 000 new vulnerabilities are discovered in software every month, of which around 15% are classified as "critical". "In view of this constant threat situation, German...
First Voluntary Carbon Market trades on the JSE
The JSE Ventures Voluntary Carbon Market powered by Xpansiv has facilitated the first trades of carbon credits eligible as offsets against the South African Carbon Tax. A total of 10 000 credits traded at $8.25 per credit, which is equivalent to approximately 80% of...
Digitalisation key to transport industry evolution
The transportation sector is evolving rapidly as a critical enabler of global supply chains and industrial operations. This is a key finding from RS’s latest transportation sector report, “Moving in the Right Direction: Driving an Interconnected World at a Local...
CFOs are broadening their role
Chief financial officers (CFOs) are expected to perform beyond the traditional scope of leading the finance function in 2025, according to a survey by Gartner. The survey of 251 CFOs, taken in October 2024, showed multiple enterprise priorities where CFOs have been...
More News Today
The post-pandemic conundrum: WFH and intoxication in the workplace
Many businesses in South Africa are now comfortable with offering a work from home (WFH) or hybrid model to employees after the Covid-19 lockdown ended. By Rhys Evans, MD of ALCO-Safe As employees now spend more of their working hours at home, this can pose a problem...
Can cloud software help derisk power failures?
We've come a long way since Thomas Edison and General Electric created the first substantial power grids in the 1880s. But one thing hasn't changed much: work stops when the power goes out. South Africans have endured front-row seats to this reality as loadshedding...
Invest in the software development community as a strategic business driver
South African businesses are grappling with the aftermath of the last two years, and the challenges of recovering from loadshedding. Investing in software developers as a community can seem far-fetched. But developer skills are at the core of South Africa’s and...
Pressure mounts on universities to continue their digital journeys
No discussion about cloud computing would be complete without acknowledging the forced digitisation in the tertiary education sector brought on by the Covid-19 pandemic. However, all of this rapid digitisation occurred at the “front end”, if you will. The next great...
Why billers, retailers and banks should consider open finance solutions
Open banking, a relatively new concept in the field of financial technologies, is fast becoming a major source of innovation that is poised to reshape the banking industry – globally and in Africa. By Clinton Leask, head of Digital at Pay@ Open Banking is a capability...
The hidden costs of owned infrastructure versus cloud
If your business, like many others, is faced with the decision of running your own infrastructure or migrating to the cloud, you’ve likely already done your homework. You know that although the benefits cloud offers are numerous, such as increased agility and...
Top consumer trends in SA and what they mean for your business
The customer of today has a number of concerns. Trust, values, and integrity issues are of the utmost significance in a world that is always evolving. But how does this affect the way they interact with your company? By Zuko Mdwaba, area vice-president at Salesforce...
Disciplinaries in the workplace: forewarned is forearmed
There are different types of warnings or official reprimands in the workplace that are available to employers to manage their employees. As is the case with all labour legislation, it is crucial that human resource managers are fully aware of these different warnings,...
What businesses need to know about the future of online communities
Ten years ago, it might have been acceptable for a business or creator to not have an online presence. Today, as the saying goes, ‘if you’re not online, you don’t exist.’ In fact, in the last 10 years, we’ve seen online communities grow to be 63% of the world’s...
Subscribing to a future with less e-waste
In the modern world, a smartphone in your pocket is an absolute necessity. It keeps you connected to your friends, family, work, and the world around you at all times. While this is not inherently bad, it is our ingrained attitude towards ritually upgrading these...
C# Developer – Western Cape Bellville
This is a hands-on development role for someone with foundational experience in C# who's ready to grow into broader technical ownership. You'll work on building and maintaining web APIs, desktop apps, MVC websites, and Windows services, contributing to clean, scalable...
Business Analyst at Sabenza IT & Recruitment – Eastern Cape Eastern Cape
This is a remote position.A dynamic opportunity exists for a skilled Business Analyst to join a high-performing remote team. The successful candidate will be responsible for improving operational efficiency, reducing waste, and delivering impactful business solutions...
BI Developer – Gauteng Johannesburg Region
Our client is seeking a BI Developer for a hybrid role based in Johannesburg. Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]SQL - T-SQLSSRS, SSIS, SSASData warehouseUML/ERDAzure DevOpsPower BIShould you meet the requirements for this position,...
Senior IT Architect (24 Month Contract) (JHB)
ENVIRONMENT:ENSURE secure designs and resilient systems as your expertise as a Senior IT Security Architect is sought by a dynamic IT Consultancy in Joburg. You will play a critical role enhancing its Security Architecture capabilities while addressing a backlog of...
Software Tester
My client based in Bellville (Northern Suburbs) is currently looking for an Intermediate Software Tester to join them on a fixed term contract IT / Finance Responsibilities Analysing user stories and/use cases/requirements for validity and feasibility with the...
Technical Lead (PHP & Node.JS) (On-site Somerset West)
ENVIRONMENT:A well-established yet fast-growing software company serving the South African property management market is looking for a hands-on Technical Lead who excels in both coding and architecture while also inspiring and mentoring a team. In this pivotal role,...
Senior IT Architect (24 Month Contract) (JHB) – Gauteng Midrand
ENVIRONMENT:ENSURE secure designs and resilient systems as your expertise as a Senior IT Security Architect is sought by a dynamic IT Consultancy in Joburg. You will play a critical role enhancing its Security Architecture capabilities while addressing a backlog of...
Software Tester – Western Cape Bellville
My client based in Bellville (Northern Suburbs) is currently looking for an Intermediate Software Tester to join them on a fixed term contract IT / Finance Responsibilities Analysing user stories and/use cases/requirements for validity and feasibility with the...
Technical Lead (PHP & Node.JS) (On-site Somerset West) – Western Cape Somerset West
ENVIRONMENT:A well-established yet fast-growing software company serving the South African property management market is looking for a hands-on Technical Lead who excels in both coding and architecture while also inspiring and mentoring a team. In this pivotal role,...
Senior IT Architect (24 Month Contract) (JHB)
ENVIRONMENT:ENSURE secure designs and resilient systems as your expertise as a Senior IT Security Architect is sought by a dynamic IT Consultancy in Joburg. You will play a critical role enhancing its Security Architecture capabilities while addressing a backlog of...
View more career listings on our Careers Section