Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
OpenAI debuts deep research
OpenAI has launched deep research in ChatGPT, a new agentic capability that conducts multi-step research on the internet for complex tasks. According to the company, it accomplishes in tens of minutes what would take a human many hours. Deep research is OpenAI's next...
Which hardware will win in the AI arms race?
The grip of artificial intelligence (AI) has continued to hold, with strong competition to develop more powerful AI models, active innovation in the semiconductor industry, and continued investment in the high-performance computing (HPC) data centre market. AI has...
Beware of Docusign-themed phishing scams
Kaspersky is warning of a rising phishing scam involving fraudulent emails pretending to be from Docusign, a global e-signature platform. Cyber attackers are sending these emails with links to fake websites where users are asked to enter a work login and password. The...
Paycorp acquires Pilot Software
Paycorp has acquired Pilot Software, a provider of point-of-sale software and hardware solutions for the restaurant and hospitality industry. Wayne Abramson, CEO of ATM Solutions at Paycorp, comments: "We are thrilled to welcome Pilot Software to the Paycorp family....
Chief audit execs will face more board pressure
With emerging legal and regulatory uncertainties, geopolitical and economic hurdles, and the dual nature of AI as both a potential threat and a valuable business asset, chief audit executives (CAEs) are facing increased pressure by the board to provide assurance over...
In 16 seconds, Google earns the same as an average US worker
According to data presented by AltIndex.com, it takes just 16 seconds for Google (Alphabet), the top earner in the GAFAM (Google Alphabet, Apple, Facebook Meta, Amazon, and Microsoft) group, to make what the average US worker earns in a year. The GAFAM group has seen...
How India’s new satellite will see the Earth
When NASA and the Indian Space Research Organisation’s (ISRO) new Earth satellite NISAR (NASA-ISRO Synthetic Aperture Radar) launches in coming months, it will capture images of Earth’s surface so detailed they will show how much small plots of land and ice are...
January brings PMI decline
The seasonally adjusted Absa Purchasing Managers’ Index (PMI) started the year on the back foot, declining by 0.9 points to 45.3 points in January 2025. This is the third consecutive contraction and the lowest level since August 2024. This suggests that the loss of...
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Commvault appoints GTI as North African distributor
Commvault has appointed GTI Software and Networking as its distributor for the 27 French-speaking countries in Africa. Based in Morocco, GTI is a well-known value added distributor in Northern and French-speaking African countries, and the appointment comes at a time...
A bumpy road ahead for skills development?
In the ever-evolving Education and Training landscape, Skills Development in South Africa is gearing up for some major changes as the Quality Council for Trades and Occupations (QCTO) moves toward implementing a single National Quality Assurance system for accredited...
HMI optimises people, processes and technology
When embarking on an industrial digitisation project, it’s important to consider how people, processes and technology will work together. These three considerations are integrated in a somewhat symbiotic manner, which is why each should function optimally and...
How open source is changing the world
The future of software lies in open source. Open source operating system Linux has grown exponentially to become the foundation for much of the global public cloud workload, smartphone operating systems, the world’s fastest supercomputers, and more. By Johan...
Digital innovations enabling better customer journeys
Driven by the engine of the fourth industrial revolution (4IR), digitisation was already gaining significant traction before the onset of the Covid-19 pandemic. However, it accelerated faster in two years than it had in almost a decade. By Leon Jacobs, CIO of RCS The...
The role of technology in driving equality
We live in a world beset by inequalities. Whether they’re related to income, gender, race, or background, you don’t have to look far to find them. By Andrew Bourne, regional manager of Zoho South Africa, for example, has the highest level of wealth inequality in the...
How to weather the approaching cybercrime perfect storm
The world generates an estimated 2.5 quintillion bytes of data every day. Amidst this mind-boggling amount of chatter, a very real threat is lurking: cybercrime, which has increased by 600% since the start of the pandemic, the United Nations reports. This surge in...
Why direct fan relationships are the future for creators
Over the past decade or so, technology has fundamentally changed the reality of being a creator. By Erki Koldits, CEO of PopSpot On the positive side, the barriers to entry have been dramatically lowered. Musicians, singers, and rappers can, for example, produce...
Don’t let data be a stumbling block in your SAP S/4HANA upgrade
SAP ECC 6.0 is the mainstay of many Enterprise Resource Planning (ERP) systems, and with support for the solution being discontinued in the near future, organisations need to migrate their systems. By Gary Allemann, MD of Master Data Management Whether they are moving...
Holiday bootcamps let kids learn to code
Edtech startup Mindjoy is offering artificial intelligence (AI) bootcamps during the school holidays to help 11- to 15-year-olds come to grips with the Fourth Industrial Revolution (4IR) and what it means for their future. The holiday bootcamps are based on an...
Senior Python Engineer (JHB Hybrid)
ENVIRONMENT:THE coding expertise of a Senior Python Developer is sought by an innovative provider of advanced Financial Security Services in Joburg to join its team. Your role will entail developing public-facing web apps for data visualization and consumption using...
Intermediate Software Developer – Java
Intermediate Software DeveloperThe Intermediate Software Developer will be responsible for the development, enhancement, and support of front-office applications. This role focuses on delivering robust, scalable, and high-performance software solutions using modern...
QA Automation Engineer – Gauteng Epsom Downs
Job Title: QA Automation Engineer - Insurance Software Location: Epsom Downs, Johannesburg, South Africa (Hybrid) About Us: We are a well-funded, cutting-edge fintech startup operating in the United States insurance software industry. We leverage innovative...
Senior Python Engineer (JHB Hybrid) – Gauteng Sandton
ENVIRONMENT:THE coding expertise of a Senior Python Developer is sought by an innovative provider of advanced Financial Security Services in Joburg to join its team. Your role will entail developing public-facing web apps for data visualization and consumption using...
Intermediate Software Developer – Java – Gauteng Braamfontein
Intermediate Software DeveloperThe Intermediate Software Developer will be responsible for the development, enhancement, and support of front-office applications. This role focuses on delivering robust, scalable, and high-performance software solutions using modern...
Senior Full Stack Developer
Our client is seeking a Senior Full Stack Developer with a strong backend focus for a hybrid role based in Johannesburg. Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]NodejsTypescriptJavascriptReact Native/ReactJSApollo GraphQL & REST...
Senior Full Stack Developer – Gauteng Johannesburg Region
Our client is seeking a Senior Full Stack Developer with a strong backend focus for a hybrid role based in Johannesburg. Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]NodejsTypescriptJavascriptReact Native/ReactJSApollo GraphQL & REST...
Full Stack Developer (JavaScript-Focused) at Sabenza IT & Recruitment
Full Stack Developer (JavaScript-Focused) Are you a passionate Full Stack Developer with serious JavaScript chops? Ready to build innovative tech in the automotive space with a forward-thinking client that's driving the future of mobility?We're looking for a dynamic,...
Full Stack Developer (JavaScript-Focused) at Sabenza IT & Recruitment – Gauteng Pretoria
Full Stack Developer (JavaScript-Focused) Are you a passionate Full Stack Developer with serious JavaScript chops? Ready to build innovative tech in the automotive space with a forward-thinking client that's driving the future of mobility?We're looking for a dynamic,...
Back End Developer (Focus: Java) (Entry) at Sabenza IT & Recruitment
Job Title: Back-End Java Developer (Entry Level) Location: Midrand / Menlyn / Rosslyn / Hybrid RemoteIndustry: Motor Industry Work Type: Contract (Flexible Resource Assignment) About the OpportunityOur client in the Motor Industry is seeking a passionate and motivated...
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