Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Cybercrime continues to evolve
Cybercriminals are growing increasingly sophisticated as they evolve their tactics, according to Check Point Software Technologies’ latest threat report. The report highlights the swift ascent of Androxgh0st, now integrated with the Mozi botnet, as it continues to...
What Saffers searched for in 2024
Demure, Malome Victor, Dricus du Plessis, Tshwala Bami, Inside Out 2 and the AFCON. These are the terms for lead this year's trends on search. Google’s 2024 Year in Search [YIS] report for South Africa reveals unexpected trends and fascinating insights into the...
Look out for these trends in 2025
2025 is set to be a transformative year for businesses in South Africa with industries navigating new challenges and opportunities driven by global trends, technological advancements, and market dynamics. From shifts in how people work, to tariffs, and emerging risks,...
AI key in fighting new cyberthreats
During 2024, the world saw cyberthreats evolve faster than before primarily due to the rise in the number of and popularity of AI tools. These tools assist cybercriminals in refining and making attack tactics more sophisticated and more difficult to recognise, while...
How to grow our share of global supply chains
A new report released today by the World Economic Forum provides a comprehensive framework for governments and companies identifying the factors that make a location attractive for investment in manufacturing and supply chains. Ongoing geopolitical, technological and...
IBM enhances GenAI with optics breakthrough
IBM has unveiled breakthrough research in optics technology that could dramatically improve how data centers train and run generative AI models. Researchers have pioneered a new process for co-packaged optics (CPO), the next generation of optics technology, to enable...
Tech, data collection help NGOs effect social change
In April 2022, the multi-sector partnership Thrive by Five, led by the Department of Education and DataDrive2030, released their wide-ranging 2021 Thrive by Five Index, the largest open-source data set in the country of preschool child development according to early...
AI-enhanced attacks a rising cyberthreat
A new report from API (application programming interface) technology developer Kong, Security Perspectives 2025: AI-Enhanced Threats and API Security Report, highlights how new developments in AI will impact today’s API security landscape. A massive 25% of respondents...
More News Today
At 20 years old, HDMI functionality keeps improving
This year, the humble HDMI feature celebrates 20 years in existence. According to hdmi.org, almost 10-million devices (although it must be millions more by now) containing HDMI technology are in circulation around the world. It’s latest iteration HDMI 2.1 has been...
Entries for Africa Supply Chain Excellence awards open
Leading industry organisations have joined forces to launch the Africa Supply Chain Excellence Awards, which will recognise the vital role played by supply chain management and honour and celebrate the outstanding achievements of organisations and individuals working...
CoCre8 gains VMware Principal Partner certification
CoCre8 Technology Solutions has achieved VMware Principal Partner status with solution competencies in Data Centre and Virtualization. Principal Partner status is the highest level that VMware partners can achieve, and CoCre8 joins just a handful of South African...
CX trends you need to be aware of this year
It's no secret that customer experience (CX) is a major point of differentiation between organisations. By Prashanth Krishnaswami, head of CX market strategy and thought leadership at Zoho "One in three consumers (32%) say they will walk away from a brand they love...
The evolution of the African payment landscape
While South Africa may lag behind other countries in some areas, its banking and payments industry is rated among the best in the world. The entire continent has needed to be resourceful to innovate with payment methods, to serve the banked, underbanked and unbanked....
What businesses need to know about the end of third-party cookies
In a move to charter a "course towards a more privacy-first web", Google announced plans to phase out third-party cookies in their Chrome browser by mid-2023. By Matthew Campbell, head of SME and FTTH at Seacom This comes as part of their broader Privacy Sandbox...
iOCO and Skywind partner to deliver GRC solutions
iOCO, part of the EOH group, has partnered with Skywind Software Group, a leading Israeli provider of governance, risk and compliance (GRC) software, to help international and domestic clients in the fight against fraud. "The partnership with iOCO has created a real...
Roses are red; violets are blue; this sweet hack, I give to you
Valentine's Day is one of the biggest retail days of the year. According to Statista, the average spend per person in South Africa is R700. In short, big hearts equal big business. But not only for the retailers, says Stephen Osler, co-founder and business development...
Renewable energy project Redstone CSP achieves first debt draw down
South African Redstone concentrated solar power (CSP) project has achieved its first debt drawdown on the largest renewable energy investment in South Africa to date. The African Development Bank acted as the Mandated Lead Arranger (MLA) and Coordinating Bank for the...
Acronis opens first cloud data centre in Nigeria
Acronis has announced the availability of a new Acronis Cyber Cloud Data Centre in Lagos, Nigeria. The new data center, one of the 111 new data centers being deployed by the company, gives service provider partners access to a full range of cyber protection solutions...
Senior Support Engineer (US Hours – West Coast) at Parvana Recruitment – Western Cape Cape Town
This is a remote position.About our client:Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector,...
Technical Support (German & Spanish & French) – Western Cape Cape Town
ENVIRONMENT:A Germany-based company focused on innovation-driven growth is seeking a skilled and enthusiastic Technical Support Specialist fluent in Spanish or German to join their Cape Town based team. A qualification in IT or a related technical discipline is...
UI/UX Designer at Adapt IT
Introduction As a UI / UX Engineer you will be responsible for developing attractive, user-friendly applications to cater to our clients' needs and support our customer base. In this role, you will meet with the design team to discuss application features and create...
Technical Support Specialist (Senior) (US Hours – West Coast) at Parvana Recruitment
This is a remote position.About our client:Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector,...
Senior Data Engineer at Sabenza IT & Recruitment
We are looking for a highly experienced Senior Data Engineer to lead the design, development, and optimization of scalable data pipelines, APIs, and cloud data platforms. This pivotal role will focus on ETL/ELT processes using Matillion and Snowflake, as well as...
UI/UX Designer at Adapt IT – Gauteng Midrand
Introduction As a UI / UX Engineer you will be responsible for developing attractive, user-friendly applications to cater to our clients' needs and support our customer base. In this role, you will meet with the design team to discuss application features and create...
Technical Support Specialist (Senior) (US Hours – West Coast) at Parvana Recruitment – Western Cape Cape Town
This is a remote position.About our client:Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector,...
Senior Data Engineer at Sabenza IT & Recruitment – Western Cape Cape Town
We are looking for a highly experienced Senior Data Engineer to lead the design, development, and optimization of scalable data pipelines, APIs, and cloud data platforms. This pivotal role will focus on ETL/ELT processes using Matillion and Snowflake, as well as...
Senior Test Development Engineer
Our client in Northriding is looking for a skilled Senior Test Devlopment Engineer to join their team.Responsibilities Autonomously design and develop system(s) which will conduct automated product testing within agreed timelines/budgetsResponsible for developing and...
Data Analyst (Focus: Cloud) (Advanced) at Sabenza IT & Recruitment
Job Opportunity: Data Analyst (Cloud Focus) – Advanced Location: Menlyn / Home Office (Hybrid) Work Type: Flexible Hours – 1960 hours per 12-month period Citizenship: Preference for South African citizens/residents. Applicants with valid work permits are also...
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