Self-service for customer service doing companies a disservice
Only 14% of customer service and support issues are fully resolved using self-service, according to a new survey by Gartner - even for issues that customers describe as "very simple", only 36% resolve fully in self-service. While many organisations have made...
AMD accelerates AI strategy with latest acquisition
Looking to bolster its future AI strategy, chip giant AMD has acquired ZT Systems for $4,9-billion. ZT Systems is considered a leading provider of AI infrastructure for the world's largest hyperscale computing companies. "Our acquisition of ZT Systems is the next...
Current changes won’t hit global net zero targets
Governments and industry must deliver transformative change on net zero but are currently hamstrung by significant barriers, including global public debt, domestic tensions, increased opposition to decarbonisation plans, and the need to guarantee energy supply,...
African entertainment, media industry set to grow
Since emerging from the grips of the Covid-19 pandemic, various industries across Africa have rebounded relatively well after having to undergo a process of reinvention. Across the continent, key multibillion dollar industries are navigating new challenges to meet...
SA students anxious, burning out
A majority (53%) of South African students say they have trouble meeting new people and making friends, the second highest of any country surveyed after Australia (55%) and alongside the US. More than two-thirds (67%) also say they have struggled with not sleeping...
Enterprise-startup relationship key to creating more African unicorns
Known for its innovation, Africa is making headway in becoming a launchpad for novel new high-tech companies. According to BCG, between 2015 and 2020, there was a 46% growth in companies attracting and securing funding. The problem, however, is nurturing an...
IT spend in Europe set for 9% growth
IT spending in Europe is projected to total $1,1-trillion in 2024, an increase of 9,3% from 2023, according to the latest forecast by Gartner. IT spending in Europe is on pace to surpass $1-trillion by the end of 2023. "Despite a conflated economic situation, IT...
Ford celebrates 100 years in SA
Ford Motor Company is celebrating 100 years in South Africa with a R5,2-billion investment in its local operations for production of the first-ever Ford Ranger Plug-in Hybrid Electric Vehicle (PHEV). The company is also launching an expanded product range that will...
Tarsus on Demand helps SMEs on their digital journey
Tarsus On Demand has launched a digital business hub marketplace, Tarsus on Demand, designed to empower SMEs on their digitalisation journey by addressing their unique challenges and helping them to leverage opportunities within the digital landscape. Senzo Mbhele, MD...
SA businesses follow a cloud smart strategy
Kathy Gibson reports from VMware Explore - As multi-cloud and cloud smart strategies become the de facto choice for organisations around the globe, VMware reports encouraging growth in South Africa. And, despite the uncertainty of the Broadcom acquisition in the...
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Merger creates fraud protection company
Customer Fraud Solutions, a fraud and risk management company, has converged with MoData to create MoData Digital Services (MDS). MoData Digital Services offers customer-friendly protection against fraud and other security threats — a necessity during a period where...
Acsa wins Integrated Reporting award
Airports Company South Africa (Acsa) has won the Integrated Reporting award in the state-owned company category. The awards are hosted by The Charted Governance Institute of Southern Africa in partnership with the Johannesburg Stock Exchange. The Integrated Reporting...
New fund offers SA entrepreneurs Euro growth opportunity
Many South African businesses and entrepreneurs are limited to expanding their businesses beyond South Africa due to a shortage of exposure and capital. The Portugal Gateway Growth Fund aims to provide resources for expansion into the Eurozone. "We aspire to find...
Telkom FutureMakers launches innovation incubator
Telkom is looking for 15 budding entrepreneurs who are based in Soweto and using technology to solve a problem in their communities. The company has launched a Township Innovation Incubator to enable township-based technology and social entrepreneurs to access...
How to choose a quality storage battery: think of an onion
South Africa's stretched energy grid has led to a rapid uptake of uninterrupted power supply (UPS) systems and a marked increase in renewable energy investments. Freedom from the grid needs reliable storage batteries - where the energy created by turbines or solar...
Why consider automated cash management for peak trading?
South African merchants will ring up billions of rand in sales over the Black Friday period, now second to the festive season as a major event on the annual retail calendar. This brings along with it the annual challenge of storing, securing and depositing large...
ITBusiness launches cyber security competency
ITBusiness, part of the KID Group, has launched cyber security services as part of the company's strategy to offer more holistic information management and governance services. ITBusiness saw a need in the market for an expanded, integrated suite of data services,...
How to make Black Friday and Cyber Monday count
We are on the cusp of the festive shopping season, with Black Friday and Cyber Monday kicking off the spending spree in the run up to Christmas and Boxing Day. By Dharshan Naidoo, senior sales manager at Infobip South Africa However, this year's shopping season will...
Fujitsu debuts ecosystem platform to accelerate partner collaboration
Fujitsu has announced the Ecosystem Platform, the latest step in the evolution of its Select Partner Program. Designed to help partners succeed in today's data-driven era, the platform provides a dynamic space where customers and existing and new partners can...
2020 state of the insurance market
South African businesses operate in a time of unprecedented volatility across economics, demographics and geopolitics and as these risks evolve, business leaders can no longer rely on traditional risk mitigation tactics. By Terence Williams, CEO of Aon South Africa...
Full Stack Developer – Gauteng Centurion
Background & ResponsibilitiesThis role is for a client in the information technology sector, providing, integrating and enabling internal & financial systems to their growing client base of small and large businesses. Responsibilities will include the...
Data Engineer – Western Cape Cape Town
My client in the Investment Sector is looking for a Data Engineer to join their Data Science & Quantitative Analytics team. You will be handling database architecture, data flow and data processes- integrating 3rd party systems for investment research and business...
Systems Administrator at Financial Intelligence Centre
To support and maintain new and existing server infrastructure and software services. KEY PERFORMANCE AREAS Support and Maintenance • Support all server infrastructure and applications for the different server environments. • Support cloud platforms including but not...
Database Administrator Mainframe DB2
Database Administrator Mainframe - DB2In this role, you will be responsible for overseeing and providing comprehensive support for mainframe DB2 databases, ensuring their continuous availability, optimal performance, robust security, and data consistency to...
Business Analyst (Product Owner)
My client in the Investment Sector is looking for a Business Analyst to join their Analytics team focusing on Investment Compliance. Must have completed Post Graduate Degree (Computer Science/Information Systems/Maths/Stats/Business Science/Actuarial) with experience...
Systems Administrator at Financial Intelligence Centre – Gauteng Pretoria
To support and maintain new and existing server infrastructure and software services. KEY PERFORMANCE AREAS Support and Maintenance • Support all server infrastructure and applications for the different server environments. • Support cloud platforms including but not...
Database Administrator Mainframe DB2 – Gauteng Braamfontein
Database Administrator Mainframe - DB2In this role, you will be responsible for overseeing and providing comprehensive support for mainframe DB2 databases, ensuring their continuous availability, optimal performance, robust security, and data consistency to...
Business Analyst (Product Owner) – Western Cape Cape Town
My client in the Investment Sector is looking for a Business Analyst to join their Analytics team focusing on Investment Compliance. Must have completed Post Graduate Degree (Computer Science/Information Systems/Maths/Stats/Business Science/Actuarial) with experience...
Junior Project Manager at Financial Intelligence Centre
To plan, execute and finalise projects for the organisation within the predetermined time frames , using the FIC Project Management methodology under close guidance by the Project Manager or PMO Manager.KEY PERFORMANCE AREAS • Manages the delivery of small to medium...
Technical Data Business Analyst
ENVIRONMENT:Identify, gather, analyse and document user stories and translate into high level technical specifications and designs as the next Technical Data Business Analyst wanted by a leading Independent Asset Management Firm. You will take ownership of the...
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